Flight delay and cancellation compensation, BA ONLY

JPears

I Iron.
That, to put it frankly is a crock of S**t
BA are responsible for costs and compensation. If they have informed you that all the above was due, then do a U turn, that won't look good in court.
Send an NBA, give them 14 days then its time to submit that N1 form.

areid23

Hi,

I was delayed by 4 hours for a 6am flight from Stanstead to Nice (left at 10am) on 18th August. BA have refused my claim for compensation because a flight the day before was delayed due to a medical emergency (it was scheduled to land at 12.55 but didn't arrive until 16.08) and so staff had to work out of hours.

With this happening the day before, does this really constitute extraordinary circumstances? Or do I have a good basis to challenge?

BA also refused to send me proof of medical emergency on the previous flight (one forum said I should ask for it but they said it was confidential).

Thanks for any help in advance

Justice13075

Download Vaubans guide. You are due compensation

Tyzap

areid23 wrote: »

Hi,

I was delayed by 4 hours for a 6am flight from Stanstead to Nice (left at 10am) on 18th August. BA have refused my claim for compensation because a flight the day before was delayed due to a medical emergency (it was scheduled to land at 12.55 but didn't arrive until 16.08) and so staff had to work out of hours.

With this happening the day before, does this really constitute extraordinary circumstances? Or do I have a good basis to challenge?

BA also refused to send me proof of medical emergency on the previous flight (one forum said I should ask for it but they said it was confidential).

Thanks for any help in advance

Hi,

If the medical emergency was the day before you have a valid claim.

You don't need proof, it's irrelevant and won't help one way or the other.

If they continue to refuse your claim ask them for a deadlock letter and refer to CEDR.

Good luck.

InvernessIron

Good Afternoon,

I rung back again at 1pm yesterday, as I was refusing to wait any longer. For the second day in a row, a manager refused to speak to me. So I sent my third email in three days via Resolver.

At around 6pm I got a call from the lady I spoke with on Tuesday who advised the call had been listened to, and that the operator did advise I would receive a full refund. This apparently is not usually the case.

Bank Transfer which will take 3-5 days.

JPears

It may not usually be the case, according to the airline but:
a) they are bound by the regulation and from what you tell us, you had a valid claim for compensation and a refund of re-routing expenses.
b) to give backword on promised payment is disgraceful.
I never cease to be amazed and disgusted by the flagrant abuse of the law and customers by the airlines.

Tyzap

InvernessIron wrote: »

Good Afternoon,

I rung back again at 1pm yesterday, as I was refusing to wait any longer. For the second day in a row, a manager refused to speak to me. So I sent my third email in three days via Resolver.

At around 6pm I got a call from the lady I spoke with on Tuesday who advised the call had been listened to, and that the operator did advise I would receive a full refund. This apparently is not usually the case.

Bank Transfer which will take 3-5 days.

Well done for persevering:T

Such a shame they messed you about with their incompetence.

greenpimpernel

Hi All,


Hopefully you can help with an issue with BA.


My flight was delayed from Gatwick to Marrakesh for 3hr 55 minutes last month.


I initially contacted BA directly and got a response (in email) that I couldn't claim as it was an
"Air traffic control" issue. Even though the Pilot clearly told us on the plane it was technical.


I then used Resolver through MSE and completed a form for compensation.


BA have responded and told me my flight was delayed for 165 minutes due to a technical issue and
then later delayed because of Air traffic control.

Do you think this can be disputed? it just seems like an easy option for BA to say it was Air traffic controls fault, not BAs, even though the delay came from a BA technical problem?


Thank you

JPears

This is not a valid EC. The technical delay was nearly 3 hours, forming the majority of the delay up to 3 hours.
The ATC issue was due to the intial technical delay. If the first hadn't occurred (which is within the control of BA) the second wouldn't have occurred either.
So BA can only attribute 15 minutes of the ATC delay, to the 3 hour delay required to trigger a valid compensation claim.

You are correct in BA's "easy option". We call it deliberatly misleading the passenger.....

BA almost certainly owe you Euro400 per passenger.

Mcoulthard22

Hi Everyone,


Wondering if I could get advise on something. Recently had a disruption on a BA flight from Glasgow to Rome via a connection in London. We had a bit of a nightmare and essentially ended up landing at our final destination 7 hours after scheduled. Both flights were disrupted however it was the London to Rome element that met the criteria over 3 hours etc. BA agree that compensation is due, however they say the amount due should be for <1500km as this is the distance of London to Rome.


I'd seen Martin Lewis in an article saying the delay time would be based on the delay for the full journey, ie when you arrive at the final destination, therefore I'd assumed that the same would be the case for the distance criteria, ie the relevant distance would be my starting point of Glasgow to final destination of Rome. Is this wrong? If my understanding is correct then if anyone could refer me to anything useful for my argument like legislation I could quote it would be hugely appreciated


Also while I'm here the airline has refused to pay late check in fees for AIR BNB as the delayed flight arrived in the middle of the night. Are they entitled to do this also?


Thanks in advance for any help anyone can give!


Michael