Flight delay and cancellation compensation, BA ONLY

urbanlegend11

Hi can anyone help please. A few weeks ago we travelled to Orlando with BA on an indirect flight from Manchester to Philadelphia and then to Orlando.


On the return journey the internal flight was on schedule but from Philly to Manchester we were some 2 hours into the flight and the pilot came on the speaker to announce that there was and issue with the left wing fuel gauge and we would have to return to Philadelphia airport. On the return he made another announcement to say we would now go to New York airport as a plane would be available there.


When we arrived at New York we were told that the aircraft would not be available until 8am (its now about 1am) We were due to be back at Manchester originally at 9am and didn't arrive until 22:30 after all the issues.


Am I able to claim compensation for this ? We flew back with American Airlines. Does this make a difference to how I claim ? We had to pay for extended car parking do I claim for this at the same time ?


It was all dealt with very poorly IMO also. They were aware that we were arriving to New York and the situation yet we stood in the airport queuing for a few hours while they tried to arrange hotels for us. It was on a first come first served basis. They did not prioritise small children. They did not provide water until somebody asked for it. By the time a hotel had been arranged for my family we would have had about 2 hours sleep at the hotel and so we ended up stuck at the airport.

Caz3121

urbanlegend11 wrote: »

We flew back with American Airlines. Does this make a difference to how I claim ?

It does make a difference, EU261 is only applicable for non-EU carriers on flights departing the EU so not on your return flight. It is the operating airline that counts not who you booked through so this should be on the US airlines thread
If you contact them they may offer you some AA miles

Tyzap

urbanlegend11 wrote: »

Hi can anyone help please. A few weeks ago we travelled to Orlando with BA on an indirect flight from Manchester to Philadelphia and then to Orlando.

It was all dealt with very poorly IMO also. They were aware that we were arriving to New York and the situation yet we stood in the airport queuing for a few hours while they tried to arrange hotels for us. It was on a first come first served basis. They did not prioritise small children. They did not provide water until somebody asked for it. By the time a hotel had been arranged for my family we would have had about 2 hours sleep at the hotel and so we ended up stuck at the airport.

Hi,

Unfortunately, as you were on a non EU airline, flying from a non EU country you are not covered by by the UE261 regulations.

It's something you should take into account when booking via the BA website or App. Partner airlines from outside the EU can slip into your booking unnoticed and this is the result.

It's a case of live and learn I'm afraid.

urbanlegend11

Tyzap wrote: »

Hi,

Unfortunately, as you were on a non EU airline, flying from a non EU country you are not covered by by the UE261 regulations.

It's something you should take into account when booking via the BA website or App. Partner airlines from outside the EU can slip into your booking unnoticed and this is the result.

It's a case of live and learn I'm afraid.

Oh well ! That's a shame. Thank you for the quick reply !!

InvernessIron

Tyzap wrote: »

There are a few to be found here, depending on the reason for your call.

https://www.britishairways.com/en-gb/information/help-and-contacts/contact-us

Good luck.

Rung yesterday but was advised that claims are only dealt with between 1300-1700 Mon-Fri. So will try again today.

InvernessIron

Just off the phone to them, incredibly helpful bloke named Alasdair who went through the emails I had sent, apologised for delay.

Said everything looks fine and they will reimburse us the following:

Flight Costs : £400
Food & Drink : £50
Taxi : £20
Hotel : £70

And £250 each in compensation.

Caz3121

InvernessIron wrote: »

J
And £250 each in compensation.

this should be €250 equivalent

InvernessIron

Caz3121 wrote: »

this should be €250 equivalent

Apologies, you are indeed correct.

Also forgot to add, we had our original flight costs refunded as well.

Tyzap

InvernessIron wrote: »

Just off the phone to them, incredibly helpful bloke named Alasdair who went through the emails I had sent, apologised for delay.

Said everything looks fine and they will reimburse us the following:

Flight Costs : £400
Food & Drink : £50
Taxi : £20
Hotel : £70

And £250 each in compensation.

Well done:T If only it was always that easy!

In all fairness to BA, generally, they are fair and reasonably quick to respond, better than most.

InvernessIron

Tyzap wrote: »

Well done:T If only it was always that easy!
.

Unfortunately it isn't.

I rung BA this afternoon to make sure they received my attached letter from my partner advising I could act on her behalf.

The lady I spoke to advised that they were now unable to offer compensation, and that the flight costs would have to go through our insurance.

I said that we were told yesterday BA would cover all of this and she advised this was no longer the case.

They are going to check the call but said it can take up to a week to get back to me.