Flight delay and cancellation compensation, BA ONLY

Tyzap

DipeshMangabhai wrote: »

BA are refusing compensation based on the grounds that they were only responsible for 167 minutes of the delay. The below is what they have said:

I’ve had a look at the information we have about your flight and it was delayed 167 minutes because of a rotational delay. This was due to the previous flight having a technical issue. Unfortunately, this required the aircraft to be changed. There was then a further delay in starting up the aircraft. Due to airfield congestion flight was then delayed taxiing in to position.

I understand you're wanting to claim compensation for your delayed flight. Your claim for compensation has been refused because we were only responsible for 167 minutes of the delay. Under EU legislation we will only pay out compensation if we were responsible for 180 minutes of the delay.

Should I pursue this further as they were responsible for the majority of the delay and the congestion would not have happened if there wasnt a previous delay.

BA are responsible for the whole of the delay. Airfield congestion is just a feeble excuse and does not let them off the hook:)

MrsHQ

Hi All,
Looking for some advice/ bright ideas etc.
We flew with BA from Heathrow to Toronto on 4th Sept for our 10 day honeymoon. My suitcase was left behind by BA at Heathrow. We filled out everything and was told it would be sent over and delivered to us. Informed them of our movements and gave addresses of the places we where going to be staying at.
Basically despite what the tracking service said and their own staff, the bag never made it to Canada and we collected it when we flew back to Heathrow.
On the 18th we wrote and emailed BA asking to be reimbursed our expenses, sending copies of receipts and bills. We did not ask for a penny more.
On the 25th had a reply basically saying they may only pay for the clothes I bought whilst out in Canada and nothing more. Our total expense was over £600
I replied on the 26th as their reasons did not stack up and have heard nothing since.
Ive Tweeted and have been told they can do nothing it's with Customer Relations. We emailed the CEO of BA yesterday. Surprise no answer.
My travel insurance will not cover all our expenses either

If anyone has had a similar experience, if anyone has advise, we would be really grateful to hear from you.
Many Thanks
J

jackieblack

Duplicate of a thread on the Flights, Currencies and Car Hire sub board (which is the correct one for it - this is not as it's nothing to do with a flight delay)
https://forums.moneysavingexpert.com/discussion/5907990/issues-with-british-airways

MrsHQ

Sorry Jackieblack. Very new to this site. We just wanted some helpful advise, so put it on both flight pages.

jackieblack

It's just that it gets confusing because people reply to one thread then find the duplicate (thinking it's the one they've replied to), then can't find their reply so post again (thinking it must be a tech glitch), with the same answer they posted before and you just end up with two threads with all the same answers on both.

More importantly, this is not related in any way to a delayed flight so your other earlier thread is in a better place and should get more responses

Gill28

We were flying back from Vegas Frid Vegas - lax - Heathrow - Glasgow. Ticket all booked via BA. The flight from LA to Heathrow was delayed around 45 mins due to hitting a bird on their way into LA.
When we arrived at Heathrow we were given an orange card and told to hurry to make our connection, which we did, and with the orange card we were fast tracked onto transfer bus through passport control all going well until we tried to scan our boarding passes and they didn’t work. Turns out they put us on a later flights 2.5 hours later.
We actually got to the gate of our original flight just as they started boarding, but said there was no way they could put us back on it and to speak to customer services, which we did and they couldn’t help. We were able to do all this querying and still our flight hadn’t finished boarding, 40 mins went by before they were looking like they were about to close it. It was extremely frustrating! They managed to change our flight within a window of probably 10 mins or so but couldn’t change it back with at least 40 mins. I’m assuming they probably had sold the flights onto standby.
Just wondered if we had any sort of claim, we were under the 3 hour delay by about 25 mins, however this is different as they just cancelled us off the flight.

Tyzap

Hi Gill28,

If your delay was under 3 hours you do not have a claim.

If you complain about the mix up to BA you may get some Avios points but no EU261 compensation.

Good luck.

Davidpjack

Hi everyone,

Just a quick update on my situation... After BA closed my case and told me I wasn't eligible for compensation, following advice on this site,I registered my case with CEDR.

A few weeks later, BA contacted me for a settlement for the full amount, minus Avios points balance. I don't know why they couldn't have done this sooner but I eventually got the outcome I wanted!

Thanks everyone for the advice!!

David

JPears

Gill28 wrote: »

We were flying back from Vegas Frid Vegas - lax - Heathrow - Glasgow. Ticket all booked via BA. The flight from LA to Heathrow was delayed around 45 mins due to hitting a bird on their way into LA.
When we arrived at Heathrow we were given an orange card and told to hurry to make our connection, which we did, and with the orange card we were fast tracked onto transfer bus through passport control all going well until we tried to scan our boarding passes and they didn’t work. Turns out they put us on a later flights 2.5 hours later.
We actually got to the gate of our original flight just as they started boarding, but said there was no way they could put us back on it and to speak to customer services, which we did and they couldn’t help. We were able to do all this querying and still our flight hadn’t finished boarding, 40 mins went by before they were looking like they were about to close it. It was extremely frustrating! They managed to change our flight within a window of probably 10 mins or so but couldn’t change it back with at least 40 mins. I’m assuming they probably had sold the flights onto standby.
Just wondered if we had any sort of claim, we were under the 3 hour delay by about 25 mins, however this is different as they just cancelled us off the flight.

Remember the delay is your actual arrival time (doors open) compared to scheduled arrival time. Not the departure times. Did you arrive 3 hours later than your original scheduled arrival time?

Tyzap

Davidpjack wrote: »

Hi everyone,

Just a quick update on my situation... After BA closed my case and told me I wasn't eligible for compensation, following advice on this site,I registered my case with CEDR.

A few weeks later, BA contacted me for a settlement for the full amount, minus Avios points balance. I don't know why they couldn't have done this sooner but I eventually got the outcome I wanted!

Thanks everyone for the advice!!

David

Hi David,

Thats great news:beer:

Did CEDR adjudicate on you case or did BA fold when presented with the evidence?

The airlines love to push things to the very limit of what they can get away with, so it's good that you didn't allow them to escape their responsibility.

Well done.:T