Flight delay and cancellation compensation, BA ONLY

Justice13075

This is the correct link
http://www.britishairways.com/en-gb/information/delayed-or-cancelled-flights?source=MNVINF1delayed-or-cancelled-flights

This should be on the BA thread

peachyprice

Westin wrote: »

There is a customer disruption link about 1/4 way down on that second link peachyprice called "our disruption expense claim form". The link is below.

https://disruptionclaim.britishairways.com/

Happy form filling.

Thanks, I filled it in.

peachyprice

Justice13075 wrote: »

This is the correct link
http://www.britishairways.com/en-gb/information/delayed-or-cancelled-flights?source=MNVINF1delayed-or-cancelled-flights

This should be on the BA thread

Hence my post and the question was I being thick, because the link on that page (same as the first one in my post) leads you to a form (second link in my post) that says it's only for food claims

. If you are contacting us about food and drink on an upcoming trip within UK or Europe, continue with this form.
. If the reason for you contacting us is for any other reason on an upcoming or current trip, please contact our Customer Support team.

Anyway, I have filled in a form, it they want me ti fill in a different one I will.

DrA_Harrogate

Don't be completely surprised if (I may be being pessimistic) BA don't come back with 'extraordinary events outside our control'. Disruptions to previous flights are generally not allowed to be extraordinary. So if this happens do come back (after you have read Vauban's guide). As mentioned above, please put a new post on the BA thread as it helps keep the forum tidy.

peachyprice

DrA_Harrogate wrote: »

Don't be completely surprised if (I may be being pessimistic) BA don't come back with 'extraordinary events outside our control'. Disruptions to previous flights are generally not allowed to be extraordinary. So if this happens do come back (after you have read Vauban's guide). As mentioned above, please put a new post on the BA thread as it helps keep the forum tidy.

Thanks, will do.

I am expecting that, but as the crew admitted they had a plane but 'flew half way around the country' with it I'll be fighting it! It wasn't even a simple knock-on delay, they also changed planes after the first flight GLA-LCY was diverted to STN.

I'll get this tread moved now

Justice13075

If you filled in the form from Westin it is wrong. Fill in the one i sent a link to you.

peachyprice

Justice13075 wrote: »

If you filled in the form from Westin it is wrong. Fill in the one i sent a link to you.

I've filled it in now and have a claim reference, if they come back to me and ask me to fill in a different one I will. I don't want to confuse things by filling in two.

But I do thinks it's pretty poor of BA to not make it 100% clear which form needs to be filled in. Why would anyone think that something with the sentences quoted in my post above is the right form to fill in.

Justice13075

That site is for disruption expenses like meals taxis and hotels not for flight delay compensation. They will drag this out for as long as they can and then you will still have to make another claim for flight delay compensation. Fill in the form i have suggested and end your application for disruption expenses unless you had those expenses.

peachyprice

OK, I'll do that then.

JPears

peachyprice wrote: »

I've filled it in now and have a claim reference, if they come back to me and ask me to fill in a different one I will. I don't want to confuse things by filling in two.

But I do thinks it's pretty poor of BA to not make it 100% clear which form needs to be filled in. Why would anyone think that something with the sentences quoted in my post above is the right form to fill in.

Because they dont want you to claim!