Flight delay and cancellation compensation, BA ONLY

111KAB

http://caa.co.uk/News/CAA-statement-on-the-disruption-affecting-British-Airways-flights/

Tyzap

111KAB wrote: »

http://caa.co.uk/News/CAA-statement-on-the-disruption-affecting-British-Airways-flights/

What a pathetic statement.

You would have expected that the CAA could have come out with some clear information, spelling out exactly what passengers are entitled to from BA with regards to this specific incident.

A reminder that the PAX is covered under EU legislation falls far too short imho.

Whose side are they on? as if we don't know!

Justice13075

You don't expect them to bite the hand that feeds them do you.

111KAB

For once the CAA look less 'guilty' than some others ..... someone picked up that Monarch flew a particular route effected by the BA outage >


"Shame on Monarch for blatant extortion, taking advantage of the plight of passengers affected by BAs meltdown yesterday. A flight which was £53 in the afternoon was £550 by 6.30pm".


Not that I have anything against Monarch of course!

Nick_C

Tyzap wrote: »

What a pathetic statement.

You would have expected that the CAA could have come out with some clear information, spelling out exactly what passengers are entitled to from BA with regards to this specific incident.

A reminder that the PAX is covered under EU legislation falls far too short imho.

Whose side are they on? as if we don't know!

As BA have so far refused to say exactly what caused their system failure, and haven't said whether or not they will pay compensation, this is really all the CAA can say.

They can't give a ruling until they know what stance BA are going to take.

I think their reminder of the law shows what they think BA should be doing. BA are never very good at telling people about the rights, but they really should come clean and say now that they will pay compensation and encourage claims.

Tyzap

Nick_C wrote: »

As BA have so far refused to say exactly what caused their system failure, and haven't said whether or not they will pay compensation, this is really all the CAA can say.

They can't give a ruling until they know what stance BA are going to take.

I think their reminder of the law shows what they think BA should be doing. BA are never very good at telling people about the rights, but they really should come clean and say now that they will pay compensation and encourage claims.

Yes, it is true that BA have not made that information public yet, however, I'm sure the CAA do know by now.

To a certain extent the 261 compensation could be placed on the back burner for a few days without causing any hardship to anyone. The same can not be said about the immediate question of costs and expenses (a duty of care). The CAA could and should be clarifying what stranded passengers are entitled to, regardless of the cause.

Right now it's very important to ensure that PAX, who are being offered no assistance from BA, know what they can and cannot do. Keeping all receipts is on top of that list.

There is a lot more that the CAA could do, again, imho.

111KAB

Tyzap wrote: »

The same can not be said about the immediate question of costs and expenses (a duty of care).
Right now it's very important to ensure that PAX, who are being offered no assistance from BA, know what they can and cannot do. Keeping all receipts is on top of that list.

Your post worked Tyzap! .... now on the BA website > "Please keep any food, transport or accommodation receipts and you can make a claim in due course through our Customer Relations teams. "

Tyzap

111KAB wrote: »

Your post worked Tyzap! .... now on the BA website > "Please keep any food, transport or accommodation receipts and you can make a claim in due course through our Customer Relations teams. "

Thanks for the update 111KAB.

The urgency of the situation appears to have passed now, and so relatively few PAX will benefit from this latest advice. It's too late for most, some of whom will not have all the required receipts or suffered hardship.

When things go as badly wrong as this, the CAA should be leading the way for the consumer with immediate accurate and helpful advice. They failed miserably yet again.

Justice13075

Motto of the SAS Who dares wins
Motto of the CAA Who cares who wins so long as it is not the passenger.

Clare8132

Hi, Myself and my husband had our flights cancelled to Rome on Saturday evening with BA. We had to cancel out 3 day trip as we couldn't reschedule due to children and work commitments.
I have luckily got in touch (finally) with BA today who are handling the refund but how do I go about claiming for the extra expenses such as car park charges, food expenses and can I claim for kennel charges for my dog while we weee away ?
We are completely unsure who to go through to claim. Our travel insurance company said they'll send us details but were not overly helpful plus we have a £50 excess. Can we claim through BA for the added expenses or through our credit card ?? Very confusing.