Flight delay and cancellation compensation, BA ONLY

peachyprice

JPears wrote: »

Because they dont want you to claim!

They sure as hell don't make it easy!


Ok, well I've filled that form in but they want me to send docs, with no claim ref? Really? Originals? At least I could send an attachment with the other form!

peachyprice

****Update****

Well that was easy! I received an email from BA yesterday saying they were paying my claim, money is now in my bank account.

I filled in both forms in the end but didn't cancel the first one Westin linked to, just as well as this, for me, was the correct form.

https://disruptionclaim.britishairways.com/

With that form there's somewhere to upload your docs, space to fill in your bank account details and you get an automated reply with a claim reference number. This is the reference they responded to and paid out against.

If you fill in the other form they specifically say not to give bank account details, you have to post your docs (but they don't give an address) and I received no response/confirmation of receipt or reference number.

Make of that what you will. But I know which form I will be using in future should the need arise!

Westin

Glad it turned out well for you peachyprice. It seems BA recovered your situation well and in a timely manner. Thanks also for the update on your situation.

With that compensation payment in your pocket it will feel like you will never have to use your own money to pay BA onboard again for items from their new BOB 'passenger enhancement' meal and drinks service, or importantly Percy Pigs!

dansiop

Hoping someone can provide me with some help as the reason for not getting compensation from BA is baffling me. Our flight was cancelled - we were told at the desk when we were trying to check in that it was because BA couldn't get the staff together. By the way we had not received any notification other than when we arrived at the desk that the flight was going to be cancelled.

I had sent in my request to BA and their reply contradicts itself. There was no adverse weather that day, the bad fog was the day before, I know as I'd had 2 cancelled flights that day. The day in question there was no adverse weather in London as I was checking all of the time online to make sure we could get home. I have found 100's of flights landing that evening.

I had purchased the tickets of this flight at 1pm on they day of the flight and the flight was at 8:50pm. We were told it was cancelled around 7pm when we tried to check in.

The main part of the reply I have had from BA about my cancelled flight states this:

As previously mentioned, your flight BA0371 on 31 December 2016 was cancelled because of adverse weather conditions, which prevented the aircraft operating as scheduled. Our crew can only fly a certain number of hours and this is primarily for your safety but also so we meet legal requirements. Because of the delay to your flight, our crew ran out of hours and weren’t able to complete the journey. Unfortunately, we didn’t have another team of crew available so we had to cancel your flight. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation.

So they appear to be admitting they didn't have the staff but they are using the excuse that there was adverse weather when there wasn't and the flight was never delayed.

Just to stress this was new years eve evening too so not sure if their staff were all shutting down to party!!

Anyone have any advice on this?

111KAB

dansiop - just go for the jugular - read Vauban's Guide .... digest .... then tell them to stop mucking you around and pay up ... or else!

espritlibre87

My partner and I recently booked a return flight with BA from Gatwick to Bordeaux, leaving 10/3 returning 13/3. In the afternoon of 9/3, less than 24 hours before we were due to fly, we received a text message simply saying "we are sorry to advise your flight has been cancelled" and details of their website. NO information on the reason for cancellation.

I tried to rebook a flight through the website but none were available. Then tried to cancel/refund the outbound leg (as we still needed the return) but there was no option to do so. I ended up calling their helpline for assistance. The woman on the phone was unable to give me a reason for the cancellation and could not provide me with any alternative flights (I asked whether she could put me on a flight with another airline but was told I would have to sort this myself). Eventually she agreed she could cancel and refund the outbound leg, but could not provide e-mail confirmation or tell me how much the refund would be - she just said this info would be provided with our new e-ticket.

So we then spent time trying to find a flight that wasn't ridiculously overpriced. The cheapest available was from Luton (we live in Brighton!!) in the early evening (our original flight was 8am so we were essentially about to lose a day of our holiday) and with EasyJet (terrible airline and of course no hold luggage included so we had to completely re-pack). It was also not far off the total cost of our original return ticket, just for a single. We had to pay significantly more for a train to Luton, and eventually landed in Bordeaux around 8:15pm local time, roughly 10 hours later than our original flight.

I used the Resolver tool to send a compensation request to BA, including the following points about the impact of this disruption:
- less than 24 hours notice
- no reason given at any point for the cancellation
- considerable amount of time spent during work hours trying to sort out a new flight, meaning I had to stay late to finish up at work
- more expensive flight
- more expensive train ticket up to a less convenient airport
- hold luggage no longer included so had to re-pack our bags
- no form of e-mail confirmation that the outbound leg had been cancelled/refunded (or indeed that the return journey was definitely still booked) until a few hours before our return flight, causing further stress. Needless to say, the refund (when it eventually arrived) did not cover the cost of the new flight.

Eventually received a response 10 days later stating that our claim had been "refused because BA2786 on 10 March was cancelled because of airspace restrictions being in place that were outside of our control, which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation."

Surely this cannot be the end of it?? We incurred considerable costs and other stresses as a result of a very last-minute cancellation, and it is only since demanding compensation that we have even been told the supposed 'reason'.

Apologies for the long post and if I am asking something that's been answered 100 times over. I'd just really like to know whether we have any rights/grounds to take this further as we are honestly appalled by the way this entire situation was handled.

Caz3121

espritlibre87 wrote: »

Eventually received a response 10 days later stating that our claim had been "refused because BA2786 on 10 March was cancelled because of airspace restrictions being in place that were outside of our control, which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation."

Surely this cannot be the end of it?? We incurred considerable costs and other stresses as a result of a very last-minute cancellation, and it is only since demanding compensation that we have even been told the supposed 'reason'.

this was French ATC strike so sounds correct. te
there is a thread here http://www.flyertalk.com/forum/british-airways-executive-club/1826982-french-air-traffic-control-strike-mon-6-fri-10-mar-17-a.html
Have you spoken to your travel insurance to see if they would cover any of your costs?

Moogles444

Thanks for this post . We got enough money to fly to America again! This site made it so easy . Thanks for all your help and advice.

scorpiouk

Hi all,

In the past have made a few successful claims following delays. I have always used flightstats for Historical Flight Data. That's now a subscription service. is there a service or site that I can get the data to support my claim?

Many thanks

Vauban

scorpiouk wrote: »

Hi all,

In the past have made a few successful claims following delays. I have always used flightstats for Historical Flight Data. That's now a subscription service. is there a service or site that I can get the data to support my claim?

Many thanks

Not that I know of, but if you're reasonably confident you're above the 3 hour threshold then just make the claim in the usual way.