Flight delay and cancellation compensation, BA ONLY

Tyzap

Housekeeping from page 2

deeeznuuuts

Hi all,

I had a package holiday from Dublin to Las Vegas (via Heathrow) all using BA flights. My flight to Heathrow was delayed by an hour due to weather (rain!) which resulted in missing my connecting flight at 4pm. BA couldn't fly out until 4pm the following day but I asked for an earlier flight with another airline. BA sorted this and arranged hotel and transport to Gatwick to fly the next morning. So I missed a day of my trip.

Am I entitled to a claim for this delay?
My Avios was also removed (I assume due to the flight to vegas being with another airline, but I used BA for 3 out of my 4 flights on this trip yet only have been awarded 1 trip of avios. Surely this is unfair?

Finally, When flying home, BA had overbooked the flight and I was unable to take advantage of their offer to stay another day which would have got me $1200 flight voucher or $800 cash card plus hotel and meals for the night. If they can offer this, would this help my claim?

Any help appreciated

Dale

Caz3121

deeeznuuuts wrote: »

My flight to Heathrow was delayed by an hour due to weather (rain!) which resulted in missing my connecting flight at 4pm.
the weather is not within the airlines control so, if this was the delay, EU compensation does not apply

BA couldn't fly out until 4pm the following day but I asked for an earlier flight with another airline. BA sorted this and arranged hotel and transport to Gatwick to fly the next morning. So I missed a day of my trip.
BA seem to have provided a reroute and duty of care as per the regulations require them to

Am I entitled to a claim for this delay? not if originally due to weather
My Avios was also removed (I assume due to the flight to vegas being with another airline, but I used BA for 3 out of my 4 flights on this trip yet only have been awarded 1 trip of avios. Surely this is unfair?
You should get Avios for all the flights you flew on BA automatically you can claim through missing miles on the website, the flight where you were rerouted on another carrier they should also give you the original miles you would have earned

Finally, When flying home, BA had overbooked the flight and I was unable to take advantage of their offer to stay another day which would have got me $1200 flight voucher or $800 cash card plus hotel and meals for the night. If they can offer this, would this help my claim?
They offer this as the regulations state that they should not involuntary deny anyone boarding without having asked for volunteers first, you would not be paid this unless you actually stayed behind and traveled the next day - often volunteers are just that, their name goes on a list to come off if needed, people do not turn up for the flight and the volunteers get a "thankyou for offering to help if we needed but you can have your original seat and fly as originally ticketed" (no comp)

You have a case for the missing Avios but I do not see anything that EU261 compensation would apply to
You could maybe see if your travel insurance covers anything, often there is a £20 for each 12 hour delay etc

deeeznuuuts

thank you. I will give them a call anyway to see if they will offer some good will.

kev64wilson

Just returned from New York, two Ba flights cancelled, no reasons given, 23 hours later eventually home, is compensation a possibility ?

111KAB

kev64wilson wrote: »

Just returned from New York, two Ba flights cancelled, no reasons given, 23 hours later eventually home, is compensation a possibility ?

A strong possibility unless snow (or other adverse weather) was involved.

hypermused

111KAB wrote: »

A strong possibility unless snow (or other adverse weather) was involved.

I also travelled back from New York on that day... many hours of delays. I'm pretty sure it was down to the snow in NYC though (the airport delayed a lot of non-domestic flights but we eventually did get away after two-hour delay and then being sat on the runway for about 3 hours) - does that mean compensation is a no-go?

NoviceAngel

hypermused wrote: »

I also travelled back from New York on that day... many hours of delays. I'm pretty sure it was down to the snow in NYC though (the airport delayed a lot of non-domestic flights but we eventually did get away after two-hour delay and then being sat on the runway for about 3 hours) - does that mean compensation is a no-go?

Weather is a genuine 'Extraordinary Circumstance' something that the airline could not possibly have avoided and have no control over, for further info, read Vaubans excellent guide.

Cheers,

NoviceAngel

111KAB

Interesting comment from pilot on this BA flight that problem was not a technical one!


http://www.travelmole.com/news_feature.php?news_id=2015844&c=setreg&region=2

Vauban

111KAB wrote: »

Interesting comment from pilot on this BA flight that problem was not a technical one!


http://www.travelmole.com/news_feature.php?news_id=2015844&c=setreg&region=2

Does this constitute an "unexpected flight safety shortcoming" or merely a "manufacturing defect" on the part of the originator? I think we should be told!