Flight delay and cancellation compensation, BA ONLY

northerngeezer

RESULT

Thanks to everyone on the thread. Got my email today after ringing again and again. If you don't hear from them chase it up.

"The total amount of compensation you’re due is €1,200.00 as there are two passengers included in your claim. This converts to £869.40. "

ChunkyDumpling

Invalidation wrote: »

They have stated to me that the incoming flight to LHR was hit by lightning and the checks took too much time.
So the incoming flight hit by lightning which was then to be rotated as BA009 to Bangkok then Our flight BA0010 from Bangkok to London, and that it was 'Extraordinary Circumstances'. My point to them was that it wasnt even out flight or the flight before us that was hit yet they still cancelled the flight and rescheduled it for 22 hours later, despite having spare aircraft and a crew that was ready to fly. I never asked for anything yet they offered me a 100 Euro eVoucher which I take to be an admission of liability.

Hi Invalidation, I've just tried again, on the basis that it wasn't our flight that was hit and also commenting that other passengers had been offered compensation.

I got a quicker reply this time, this time saying that there had been an error in their first reply and that the flight had been 'delayed because of adverse weather conditions' so, again, they weren't liable. No offer of any kind of compensation again for me (though I told them that I'd incurred extra expenses for hotel, car hire and food). I'd have accepted 100 Euros personally!

nandorico

Hi all,

Just a quick question and sorry if its been already asked but i can't seem to find a response. We had a return flight miami to heathrow in November 2013, the flight was delayed for 24hours with a 4/5 hour wait on the taxi way on the first flight (technical issue). Anyway we were offered £100 voucher at the time for each passenger and after much talk, BA wouldn't offer anything better, so we accepted.

Now my question is can i make another claim for extra due to the new law changes. Or has the accepting and using the voucher cancelled my right?

Thanks

111KAB

Depends upon whether any conditions were attached or mentioned when you 'accepted' the vouchers however I would imagine you are entitled to 261/2004 compensation.

gillybean129

We missed a connecting flight from Manchester to Heathrow because of weather (winds) and we flew 1.5 hours later thus missing the onward flight. BA had booked us onto a different flight 2 hours later at 8pm but on going to flight connections they had wiped this booking and given it to others due to it being 'unconfirmed'.
After queueing for 2.5 hours they then said we could get on the 11am flight and booked us into a hotel at Gatwick 35 miles away. We were told to queue for coach tickets and waited for a transfer which we did for 2 hours 10 mins in a cold wind, as we were frozen we went back into the airport and at that point the coaches turned up only to be too full anyway and more people came back in the airport. They then arranged taxis which turned up at 12.45am. We then got stuck in 4 lanes of traffic on the m25 and were told it may take 2.5 hours to the hotel, at that point it became clear there was little point in the hotel as we could not be assured to return on time for the flight given the traffic.
We found sofas in the exec lounge and BA turned us away saying th area was 'unmanned'. We spent the whole night at Heathrow.
Following day caught the flight and arrived 18 hours later than scheduled on the flight Heathrow to JFK, missing nearly a full day of our 3.5 day holiday of a lifetime spoiled. I have sent off the template letter as per this website, insurance say we are not covered as flight Heathrow to JFK was not due to adverse weather. How long will this take and do I have a case? Thanks in advance.

NoviceAngel

gillybean129 wrote: »

We missed a connecting flight from Manchester to Heathrow because of weather (winds) and we flew 1.5 hours later thus missing the onward flight.

Weather no claim and the delay was only 1h 30 min

gillybean129 wrote: »

BA had booked us onto a different flight 2 hours later at 8pm but on going to flight connections they had wiped this booking and given it to others due to it being 'unconfirmed'.
After queueing for 2.5 hours they then said we could get on the 11am flight and booked us into a hotel at Gatwick 35 miles away.

That seems fair enough

gillybean129 wrote: »

We were told to queue for coach tickets and waited for a transfer which we did for 2 hours 10 mins in a cold wind, as we were frozen we went back into the airport and at that point the coaches turned up only to be too full anyway and more people came back in the airport. They then arranged taxis which turned up at 12.45am. We then got stuck in 4 lanes of traffic on the m25 and were told it may take 2.5 hours to the hotel, at that point it became clear there was little point in the hotel as we could not be assured to return on time for the flight given the traffic.

Sorry to be blunt, but the cold wind and the traffic on the M25 are not BA's fault.

gillybean129 wrote: »

We found sofas in the exec lounge and BA turned us away saying th area was 'unmanned'. We spent the whole night at Heathrow.
Following day caught the flight and arrived 18 hours later than scheduled on the flight Heathrow to JFK, missing nearly a full day of our 3.5 day holiday of a lifetime spoiled. I have sent off the template letter as per this website, insurance say we are not covered as flight Heathrow to JFK was not due to adverse weather. How long will this take and do I have a case? Thanks in advance.

Ok, firstly have a read of Vaubans excellent guide....

Secondly did you make a booking that was from Manchester to JFK and BA chose to split the journey ? IE One booking and two separate tickets issued by BA?

If the answer is 'NO' then you do not have a claim under EC261/2004, you may be able to claim against your flight insurance but this forum mainly gives advice about EC261 so I personally wouldn't be able to help with the insurance side.

If the answer is 'YES' then you may just have a claim, there is evidence that points both ways and opinion is split here because of this multi hop scenario. Here is some info that may help http://forums.moneysavingexpert.com/showpost.php?p=66337204&postcount=327

Cheers,

NoviceAngel

gillybean129

Well there are a few thing's that I personally feel are unacceptable.
The fact they had us on re booked on the 8pm flight then to have 'wiped' our booking out caused the long delay. Also a hotel 35 miles away is unacceptable. My insurance says I have no claim as the heathrow-JFK was not affected by weather.

NoviceAngel

gillybean129 wrote: »

Well there are a few thing's that I personally feel are unacceptable.
The fact they had us on re booked on the 8pm flight then to have 'wiped' our booking out caused the long delay. Also a hotel 35 miles away is unacceptable. My insurance says I have no claim as the heathrow-JFK was not affected by weather.

I agree that a hotel 35 miles away is unacceptable, I myself and my wife spent a night on the airport floor following a J2 delay.

Problem is that they will argue that they did their best and just perhaps they couldn't get you into a hotel closer than 35 miles away ? Mutli hop delays are frequently discussed on here so take a look around and IF YOU feel you have a case then sue them for compensation like I say we'll help and Vaubans guide will take you through it all step by step.

Good Luck

NoviceAngel

gillybean129

I have been reading previous postings about this but can't come to any conclusions. I think it wouldn't have been as bad if 2 people hadn't confirmed we were on the 8 o'clock flight, and they confirmed that it was on the system that we were booked on at one point. We were all exhausted on arriving in jfk. I tell you I will never book a connecting flight again! Thanks in advance

NoviceAngel

gillybean129 wrote: »

I have been reading previous postings about this but can't come to any conclusions. I think it wouldn't have been as bad if 2 people hadn't confirmed we were on the 8 o'clock flight, and they confirmed that it was on the system that we were booked on at one point. We were all exhausted on arriving in jfk. I tell you I will never book a connecting flight again! Thanks in advance

TBH, I'm not sure you have a case, so it would be interesting to know other regular posters views? One thing you could try is a good NWNF solicitor if they take the case, then it means that they feel sure of a successful claim. Bott & Co get mentioned a lot and they represented Mr Ron Huzar at the Supreme Court and Kim Allen at Liverpool to name a few.....

Cheers,

NoviceAngel