Flight delay and cancellation compensation, Tui/Thomson ONLY

potts57

Hopefully legal action will not be needed as i understand that they have to abide by the CEDR decision. Will let you know when i have been paid out.

JPears

Lets hope so. If you read back through this thread T!!!!!n would appear, on occasion, to disregard the CEDR......

The_Racer

I'm definitely going it alone.

Been down to my local county court and I have got two forms to send off to change the defendants name to what they state it should be and another to add claimants.

This is the only thing they have replied to the court with so will send these two forms off and the directions questionnaire and then look forward to what they try and ambush me with next.

chrispro

Received an email from Thomson directly yesterday saying they will be sending a cheque for just over £3k for our party of 6.

CarlosR

I've just received a cheque from Thomson for £360.19 (400 Euro equivalent per passenger) * two passengers = Total of £720.38 compensation - It is a long process but after four months they've paid up!!!

CarlosR wrote: »

I was on a returning flight from Rhodes to Birmingham in September 2016 as well and the flight was delayed for 24 Hours due to a malfunctioning fuel switch on one of the engines and the plane wouldn’t start.

I submitted a complaint on Resolver the day after I returned (19th September) and I haven’t even had a generic response saying we are looking into this for you - It says on Resolver I can escalate the case to Carl Gissing the Customer Service Manager in 1 Month Time........any help would be appreciated please!

Genska

Hi there, not sure I'm posting correctly, but please bear with me! Myself and my fianc! had a wonderful 11 night stay in a fabulous 5 star gourmet all inclusive hotel. No problem there. However, we had to face a 30 hour and 48 minute delay to get home. Thomson handling of the whole situation was appalling. No information at airport until pilot appeared to tell us of a technical fault that the plane flew in with that they couldn't fix without parts and engineers being flown in from UK. Hotel they put us up in for the night was awful. Our door wouldn't lock, the shower was rusty and we couldn't get food. We were bussed backed to Cancun airport and again faced further delays and no way of knowing if we would ever get home. They finally gave us $10 meal vouchers each to keep us quiet. We eventually flew back to Gatwick, but my partner lost out on work, we incurred several expenses whilst waiting, including extra payment for a babysitter who also had to miss work. I have started a claim with our travel insurers, but wondered if there is any way I can get Thomson to compensate as well and how do I go about it? I'm so appalled I will never travel with them again. Thanks in advance! 😊

Justice13075

If the delay was not extraordinary which it appears it was not you will be due €600 each. As for your expenses at home you will need to look at your insurance. Download Vaubans guide and read then follow the advice. Goodlook

legal_magpie

In my case against Thomson I sued them both for compensation under the EU regs and also for a further £500 under common law for breach contract arising out of the way Thomson treated us. Not quite as bad as in your case. Thomson settled at Court although my circumstances were unusual as Huzar was decided a week earlier. It's highly unlikely that Thomson will offer to pay you anything else other than under the regulations but it depends how strongly you feel and whether you want to give it a go in Court.
I would certainly pitch it strong from the outset

alipercival

I'm hoping I can get some advice ...

My flight from Male to Manchester back in 2009 was delayed by 3 hours and 9 minutes (Which was confirmed by the Flight Stats website). I first contacted Thomson in March 2014 to make a claim on the delayed flight. I received a reply In September 2014 stating they questioned the courts judgement and were unable to progress my claim until the Supreme Court had considered the application.

After keeping my eye on forums at the time I wrote to them again on 5th March 2015 quoting EC Regulation 261/2004. I received a reply on 11th March 2015 stating that "after investigating their internal flight reports my flight was delayed by 2 hours 53 minutes and I was therefore not entitled to compensation. I replied on 30th March enclosing a copy of the Flight Stats report which confirmed my flight was in fact delayed by 3 hours 9 minutes. I received another reply saying again that I wasn't entitled to compensation soon after. Unfortunately I can't find a copy of this letter.

I feel that Thomson have blocked me at every turn and to be honest I just gave up.

It has niggled me since and I am wondering if I can still pursue a claim being as my original claim started back in 2014 but my flights was now more than 6 years ago?

Any advice would be very much appreciated.

Many thanks.

Justice13075

The 6 year limit is for court proceedings to have been initiated. Sorry you are too late.