Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

These European draft guidelines have no force in law - and have been trashed by British courts. Generally, a staff illness would be an operational problem for the airline and not an extraordinary circumstance - depending on where the pilot fell ill, and when. And the airline would also have to show it had done everything possible to minimise the delay. I would consider taking the claim to the CEDR (see details in this thread).

legal_magpie

There is a difference between a pilot becoming ill before the flight and one being taken seriously ill in mid air causing the co-pilot to divert to another airport

Tyzap

I'm surprised this old 'red herring' has been resurrected again. Not seen it for a while!

It is totally disingenuous of Thomson to attempt to hoodwink their paying customers like this.

Mr Thomas Mogford must have had his tongue firmly in his cheek are he wrote this drivel, that is if he actually understands anything about the regulations.

Hope the CAA are watching! (joke)

Grey_Critic

My personal experience finally resulted in payment into my account yesterday (27th Dec) - Using Resolver only elicited the usual acknowledgment we hope to reply within 56 days.

Eventually I was referred to CEDR. Thomson did not respond until 14th Nov AFTER I had received the ruling from the adjudicator that told Thomson to pay up. 4 hours later Thomson rejected my claim – I contacted CEDR who replied that it was too late and their decision was binding on Thomson. I was told to let them know if I did not receive payment by 4th December. I did and they then told me to email Mr Schwab with my bank details. They did say that Thomson had a large backlog and there could be some delay in payment.

My thanks to moneysavingexpert for the very helpful information, Resolver and CEDR.


The question I have is if Thomson are only going to process claims via CEDR then why do they insist we go through months of chasing up our claims before we get a solution? Seems to me they hoping people will forget about it due to the long time it takes to get a solution.

In my case if someone had actually told me at Malaga airport – Sorry guys but we have a problem - I probably would not have bothered making a claim. Still money into my account is always welcome.

Tyzap

Hi Grey Critic,

Firstly, well done.

Thomson, like most other airlines, deploy a whole host of dirty tactics in an attempt to put claimants off. They know full well that most people will get bored or forget about a claim if they find the process drawn out, complicated and full of confusion.

The longer the whole process takes, the less people will be successful with a claim, the airlines use this to frustrate claimants and reduce their costs.

The CAA should be coming down on them like a ton of bricks, but won't.

To speed the claim process up slightly you could have skipped the Resolver tool and gone directly to CEDR after eight weeks of lodging your claim with Thomson.

CEDR insist on eight weeks to allow Thomson the opportunity to settle a claim. Of course, in the real world, we know that Thomson will not agree to settle a claim within eight weeks.

The various ADR schemes are now probably the quickest way of getting an EC261 claim paid.

Good luck.

Willier

Reason for delay in Barbados was "technical problem" (they had to replace a piece of equipment) then the crew ran out of "air time" to complete journey to Glasgow. A new crew took us from Tenerife to Glasgow.

Justice13075

Technical problems are usually not an extraordinary circumstance and compensation is probably due. You need to give more details flight details would help.

Caz3121

Willier wrote: »

Reason for delay in Barbados was "technical problem" (they had to replace a piece of equipment) then the crew ran out of "air time" to complete journey to Glasgow. A new crew took us from Tenerife to Glasgow.

You will need to clarify your post -
were you travelling from Barbados to Tenerife to Glasgow?
Were you booked from Tenerife to Glasgow but the plane and/or crew were delayed in Barbados?

scubajohn

reading the complaints, i believe thompsons have people answering compaints to there benifit

Willier

The TOM835 flight was supposed to be direct from Barbados to Glasgow. We were delayed 6:30hrs in Barbados Then we were told crew had run out of air time and could only fly to Tenerife. Then there was another 4+ hrs delay before arriving at Glasgow 13 hrs late