Flight delay and cancellation compensation, Tui/Thomson ONLY

Marksfish

Because that was a week ago and nothing!!!

legal_magpie

Welcome to the real world.

Marksfish

I've been in the real world for many years now thank you. However, notwithstanding the CEDR rules state 20 days for payment and we are now 30 days, some 6 months down the line, I think I am entitled to be a little p*ssy that they are still not playing ball ans sticking to deadlines they have agreed to.

JPears

Perhaps you should contac Mr Schwab, poitning out that MCOL is a route still available to you and can be instigated immediately and would not be a "vexacious" claim as Thomson keep bleating about, as youre P$$$$$ off because they keep p$$$ing you around!

Tyzap

Marksfish wrote: »

Because that was a week ago and nothing!!!

No, not nothing.

You had an undertaking to have your money paid into your bank account before Christmas. What more do you want?

If you're not happy with CEDR you could still take that up with them afterwards, while the money is in your account.

Now, what do you propose to do to get your money any quicker than that?

Vauban

Some of us remember the bad old days, where court hearings were taking many months to come up, and then cases being stayed pending Jet2's Huzar appeals! So a few weeks seems nothing in the grand scheme of things.

(And whatever happened to that Huzar fellow anyway?)

Merry Christmas to all!

JPears

In the words of OWK (or was it Yoda?) "Patience young padwan...."

Johannamandy

Anyone on TOM 835 4th December 2016? If so I would love to know about your experiences and the reasons they gave for the delay. Thanks.

Justice13075

Can you give us some more info. What was the reason you were given for diverting to Tenerife. How did you get back to Glasgow flight airline and number.

jontyh

Hi all
just received this reply from Thomson regarding flight delay claim is my claim over or is there some rebuke
Thanks in advance for all and any help

Dear xxxxxxxx

Thank you for taking the time to contact us regarding your flight delay claim.

In a limited number of circumstances Regulation 261/2004 of the European Union (“the Regulation”) now entitles some affected customers to a payment when their flight is delayed over three hours on arrival.

In light of the Supreme Court ruling on 31st October 2014 we have investigated the claim for flight TOM7426 and our delay handling logs show that the flight was delayed due to the First Officer becoming seriously ill at short notice before the flight.

So as to help both customers and airlines, the European Commission has recently published draft guidelines as to what amounts to extraordinary circumstances. This list was prepared with the assistance of the various national bodies responsible for regulating the aviation industry across Europe.

In this draft, the Commission has intimated that the following would be considered extraordinary circumstances:

16. Passenger or crew member becomes seriously ill or dies on-board at
short notice before the flight.

An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the delay is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

The circumstances surrounding the delay to your flight are classified as extraordinary circumstances under Regulation 261/2004 of the European Union. Therefore we reject your claim for compensation under this regulation.

Thank you again for taking the time to contact us.

Yours sincerely,

Thomas Mogford
Flight Delay Claims Advisor