Flight delay and cancellation compensation, Tui/Thomson ONLY

hulahoop09

Price Breakdown

The following costs are inclusive of any applicable charges:

BASIC COST:

£!1298.00

2 x SAVING:

£!-128.00

2 x ROOM CHARGES:

£!28.00

1 x SUPPLEMENTARY CHARGE:

£!35.00

1 x PROMOTIONAL CODE DISC:

£!-60.00

1 x Select your Seat Child:

£!8.00

2 x Select your Seat Adult:

£!38.00

2 x World Care Fund-adult:

£!2.00

1 x World Care Fund-child:

£!0.50

3 x Coach Transfers:

£!0.00

1 x Web Match ServiceFee:

£!20.00

Sub-Total:

£!1241.50

Retail Discretionary:

£!-46.00

Total Discount:

£!46.00

Total:

£!1195.50

hulahoop09

Thats what I paid. It doesnt mention cost per adult or the free child place on there but it does mention the infant fee of 35 and the cost to allocate seats for the other 3 of us.

hulahoop09

I still havent had a response from the further info email I sent. They are sending the cheque for the 800 euros but am still nonethe wiser if they wl for the child space.

legal_magpie

I suggest you wait till you've received the cheque and then pursue your further claim. That will narrow down the issue

hulahoop09

Thanks thats a great help as I wasnt sure if I received and cashed the cheque if I tried to pursue it further they would say get lost. Lol. From advice etc it seems I MAY be able to claim for the infant and child but I am just pursuing the one as she is the one who had an allocated seat.

Thanks again for all your help!

Vauban

hulahoop09 wrote: »

From advice etc it seems I MAY be able to claim for the infant and child but I am just pursuing the one as she is the one who had an allocated seat.

The CAA seem to agree with you:

"Compensation for infants

The CAA view is that compensation is payable at the same rate as that of adults for infants on an infant fare."

https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Delays/Short-haul-delays/

hulahoop09

Thanks! When he told me they wouldnt pay for the infant I accepted it as I thought that was right info because he didnt have a seat. Should I be good and ler them run with that. Lol. As long as they compensate for the child seat.

JPears

If the cheque arrives and mentions something along the lines of "in full and final settlement" it is wise to keep it, don't bank it but write back,with a covering letter outlining your arguement that you accept it as part payment of the total due to you.

hulahoop09

Ah fab thank you. I have had an email saying they have received my further info and will look into it. Wondee if I will be waiting another month! 😣

hulahoop09

This is the reply I received

Dear Mrs Green

!

I have checked with my manager who confirms that although you paid extra to sit together this does not affect the fact that the child was classed as a free child place. Free child places do include an allocated seat. So therefore compensation is due just for the two adults. If you are not happy with this decision you are of course entitled to take it further. This will not affet the compensation due to you.