Flight delay and cancellation compensation, Tui/Thomson ONLY

JPears

Ah Okay, my bad....
But still the seat select cost....

hulahoop09

Sorry yes it was £35 admin for the infant and for the child it was a selwct a seat cost as they say it was a free child place and I only paid for 2 adults.

66carolinej

Success! After submitting my application for compensation to CEDR for adjudication, due to no defence being submitted by Thomson, the adjudicator has found in our favour and awarded 600 euros to both my husband and I! No fees for me to pay and everything was very straightforward.
I originally submitted my claim to Thomson via Resolver. Thomson refused the claim blaming EC due to poor weather and running out of de-icer at Manchester to flight TOM856 that caused our flight TOM857 from Sal, Cape Verde to be delayed by 27 hours.
The really odd thing is that Thomson refused to consider my arguments, explaining their decision was final but I could apply to CEDR which I did and then they don't bother to respond with a defence.
Just goes to show sometimes it's worth going through the hoops.
Thanks to all the experts whose posts I found really informative.
Caroline

Tyzap

66carolinej wrote: »

Success! After submitting my application for compensation to CEDR for adjudication, due to no defence being submitted by Thomson, the adjudicator has found in our favour and awarded 600 euros to both my husband and I! No fees for me to pay and everything was very straightforward.
I originally submitted my claim to Thomson via Resolver. Thomson refused the claim blaming EC due to poor weather and running out of de-icer at Manchester to flight TOM856 that caused our flight TOM857 from Sal, Cape Verde to be delayed by 27 hours.
The really odd thing is that Thomson refused to consider my arguments, explaining their decision was final but I could apply to CEDR which I did and then they don't bother to respond with a defence.
Just goes to show sometimes it's worth going through the hoops.
Thanks to all the experts whose posts I found really informative.
Caroline

Well done and congratulations.:T

I believe your summary says it all, Thomson seem to be bargaining that most passengers will not bother going through all their hoops.

They probably won't either, so Thomsom will be happy that they have been able to reduce the overall amount of compensation they should have been paying out.

Furthermore, it's obvious that they did not bother trying to defend your claim because they knew it was valid right from the start.

Great result.

Tyzap.

sjbrun

I also had some good news eventually.

Flight was delayed by 28 hours on the 6th of March. Filed a complaint with resolver when arrived home.

They didn't reply after I escellation a number of times. I took it to the CEDR and Thomson gave 400 euros as compensation yesterday after more than 4 months after the initial complaint. However I have to wait up to 28 days for the actual cheque.

There was no apology or any customer service in it. It was the first time I used this airline and will be the last. The reps at the airport were useless.

Tyzap

sjbrun wrote: »

I also had some good news eventually.

Flight was delayed by 28 hours on the 6th of March. Filed a complaint with resolver when arrived home.

They didn't reply after I escellation a number of times. I took it to the CEDR and Thomson gave 400 euros as compensation yesterday after more than 4 months after the initial complaint. However I have to wait up to 28 days for the actual cheque.

There was no apology or any customer service in it. It was the first time I used this airline and will be the last. The reps at the airport were useless.

Well done:)

Now, lets see if they are good to their word!

Not heard of anyone losing via CEDR yet.

Tyzap.

rawmusic

Hi Guys. I did search the forum but wasn't able to find an answer to this, so posting in hope that someone can steer me in the right direction.

After an early morning flight back from Majorca to Gatwick was stymied because of a technical issue with the plane, we were finally shipped off to a local hotel for the night to return the next morning for the same flight but 24 hours later. We were given lunch vouchers on the day the flight was canceled, but kept in the dark until late in the afternoon. Our luggage had already been loaded into the plane's hold, so we returned to the airport in the clothes from the previous day.

Is it still worth a shout for compensation, even though food vouchers and hotel accommodation were provided by the airline? We were a family group of 13, including 5 children, 4 under the age of 7 at the time? The flights were part of a package holiday.

Many thanks in advance for any help and advice.

111KAB

rawmusic wrote: »

Is it still worth a shout for compensation, even though food vouchers and hotel accommodation were provided by the airline? We were a family group of 13, including 5 children, 4 under the age of 7 at the time? .

Worth a shout? Yes a very large shout if delay was less than 6 years ago! 13 people at €250 each indicates you should read Vauban's Guide in detail. Thomson will be annoyed that you found this forum.

Gill1962-4

Any advice please. Our group of 13 were delayed from Barbados by 24 hours back on 8 February, on 3 March as a group we contacted Thomsons regarding the delay, the group were on 4 booking references, the six people on the first booking reference were paid out after approx. 6 weeks, the remaining 7 heard nothing, I contacted Thomsons by phone to follow up the claim, I asked them to change my claim to myself as I had a booking reference just for me. I received an email confirming this on 1 June. I then heard nothing and contacted them by email and phone to be told it had been forwarded to the flight delay team. Wrong or right I contacted them on facebook and had several conversations with several different people to be told it was being dealt with by flight delay team and no I couldn't contact them. We then as a group contacted the travel agent (Tui) to be told that we would have to submit the claim again as they had closed the entire claim after paying out on one booking reference. Also I was told that each time I had contacted them they had put my claim to the bottom of the list!!. I then submitted a new claim on 1 July giving details again as required. I received confirmation from them that they had received the claim and were reviewing it on 3 August. I think they have been totally unprofessional and are obviously trying to delay everything by not responding. The initial claim made on 3 March and it is now 10 August - 5 months plus. Any advice, I don't want to badger them due to being told what I was told by the travel agent regarding me being constantly put to the bottom of the list

JPears

Simple. They are f*****g you around. You have submitted your valid claim several times. Send a written letter/NBA giving 2 weeks notice then submit claim to small claims court. The first or second action should make them sit up and take notice.