Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

alisonK wrote: »

I was also on this flight with my two children and Thomson dont seem to understand the idea of good communication= happy customers. Ive sent a letter using the MSE template and an email, no response so far and I wondered how long do we wait to for a response? What is reasonable and if they don't respond, can it still be escalated somehow?

If you don't get a response, you could try pestering on social media or writing to their CEO, etc. But to be honest, they can still ignore you. (And judging from what folk report here, often do.)

What to do? The one thing they can't ignore, of course ... Court.

DiDi113

Hi there, I started my claim a year ago in 2015 my holiday which was 4 hour delay was exactly 6 years ago in 2010. After getting no answers from Thompson I passed it onto the CAA. I thought they had some authority and could demand they pay compensation but no! This is the answer I received, it seems like the airline can do what they want? Also it will now be over 6 years although I started it earlier. Anyone had a reply like this and if so what was the outcome as I am now tempted to drop it!
We have reviewed the information available to us in accordance with new guidelines clarifying the “extraordinary circumstances” exception of EC Regulation 261/2004.

It appears from the information provided that the airline cannot rely on the “extraordinary circumstances” exception from the Regulation to refuse to pay compensation. It is our considered view that the airline has not demonstrated that this disruption was beyond their control. As such, in our opinion, the disruption to your flight is of a type which means that the airline should pay compensation.

We have given our view to the airline and have asked them to pay compensation to you as required in EC Regulation 261/2004. Our view on this case is based on the information provided to us, is not legally binding and only relates to the flight concerned. Currently the airline maintains their position that extraordinary circumstances applies and they are refusing to pay compensation. However, we are not an ombudsman scheme and we are unable to impose a solution on an airline.
What was the point?
Didi



Whilst you are free to contact the airline again with our findings, if the airline still refuses to compensate you, it is for you to decide whether you wish to take further action on your complaint in court, as there is nothing more we can do on your behalf. You can find consumer advice on taking a case to court at the following link:

Caz3121

CAA have no powers to make the airline pay up (been discussed many times as being a bit of waste of time) Unless you have lodged your papers with the court before the 6 year deadline the airline can happily refuse any claim as you have reached the end of the line...dropping it is your only option

Glofty1

Hi we were delayed 10 hours returning from Cancun to Manchester with Thomson Airways due to a technical issue with the aircraft. They got another aircraft which was way too cramped for a 9 hour flight (no leg room and rude passengers who insist on reclining their seats) . I submitted a claim via Resolva and have not heard anything. How long do people generally receive any sort of reply or even acknowledgement?

Thanks

Justice13075

Google and download Vaubans Guide all explained in there. Personally i would'nt touch Resolva

DiDi113

Thank you for your answer. Funny how I received my answer from the CAA (which took 6 months) and it is exactly a week and 6 years later! Past the deadline, cleverly worked out by Thompson not giving me a chance to make a court claim if I wanted to!

Glofty1

Thank you for replying. What's wrong with Resolva?

Justice13075

Resolva is pretty hit and miss and most of the time you will end up where you should have started in the first place. Google and download Vaubans guide all explained in the guide

razorsedge

Glofty1 wrote: »

Thank you for replying. What's wrong with Resolva?

Do you mean Resolver?

Justice13075

I should have gone to specsavers