Flight delay and cancellation compensation, Tui/Thomson ONLY

54345434

Hi Dawn
I was also on this flight and have been paid in full. Previously, when we were delayed before, I tried simply writing to Thomson but alas no joy. I didn't want to take them to court personally so used a no win no fee firm Bott & Co. I got paid but lost a proportion to Bott in way of their commission. So this time I thought I would try Martin Lewis's "Resolver". I enclosed our passport details, boarding cards and the letter Thomson handed out on the aircraft. Eventually I received a cheque for the full amount and from start to finish it took 3 months. Good luck!

PYROWILL

Hey guys,

Desperately seeking advice, my partner and I went to Dominican Republic a year and a half ago, there was a 9 hour delay total, to cut a long story short, we got on the plane, the pilot inspected a panel and saw that there was a damaged panel 'due to a bird strike from the inbound flight' and it would have to be replaced, they decided that we should wait for a replacement plane, however when one arrived 4 hours later they couldn't get the crew for it, then the crew arrived but their 'hours had run out. So a new crew had to be summoned. Hence the 9 hour delay.

We wrote to Thomson citing our wish to claim compensation using the great template provided by this website. And they essentially said, "Nope, bird strike is extenuating circumstances and therefore not covered under EU regulation 261/2004 blah blah blah". While we understand that that might be the case, the bird strike didn't contribute to a 9 hour delay since a replacement plane arrived approx 4 hours later, it was the poor planning of the airline not managing their crew properly allowing hours to run out and having to get another crew in which led to a further 5 hours delay.

I'd love to be able to come back and hit them with something, does anyone have any ideas? We still believe that we should have some sort of leg to stand on, and they are just trying to cover themselves with this blanket of 'Bird strikes are an exception'.

Really appreciate any expert help on this.

PYROWILL

I've also seen that supposedly airlines can't cite bird strikes as extraordinary circumstances, sadly cos I'm a new user to the forum I can't post links to this

111KAB

Plenty of info on the internet ... just one link > http://www.bottonline.co.uk/press-releases/new-legal-ruling-could-spell-trouble-for-airlines


Post should be on Thomson thread.

PYROWILL

Ah apologies I didn't see a Thomson thread. Should I repost? Not quite sure the rules here on the forums...

PYROWILL

Sorry this is a repost as I didn't put it in the right thread. While I understand there is new hope for victims of bird strike compensation I'm asking whats the best way to respond to Thomson in regards to this.

Hey guys,

Desperately seeking advice, my partner and I went to Dominican Republic a year and a half ago, there was a 9 hour delay total, to cut a long story short, we got on the plane, the pilot inspected a panel and saw that there was a damaged panel 'due to a bird strike from the inbound flight' and it would have to be replaced, they decided that we should wait for a replacement plane, however when one arrived 4 hours later they couldn't get the crew for it, then the crew arrived but their 'hours had run out. So a new crew had to be summoned. Hence the 9 hour delay.

We wrote to Thomson citing our wish to claim compensation using the great template provided by this website. And they essentially said, "Nope, bird strike is extenuating circumstances and therefore not covered under EU regulation 261/2004 blah blah blah". While we understand that that might be the case, the bird strike didn't contribute to a 9 hour delay since a replacement plane arrived approx 4 hours later, it was the poor planning of the airline not managing their crew properly allowing hours to run out and having to get another crew in which led to a further 5 hours delay.

I'd love to be able to come back and hit them with something, does anyone have any ideas? We still believe that we should have some sort of leg to stand on, and they are just trying to cover themselves with this blanket of 'Bird strikes are an exception'.

Really appreciate any expert help on this.

111KAB

No real point in going back to them, read Vauban's Guide, then go straight for the jugular. Otherwise you will be drawn into an exchange of letters/emails and moths further down the line you will be back where you started.

dawnkb1

thank you, good to know you received your compensation, I will let you know how I get on.

panda_jamie

Hi all, I would appreciate any advice please. I have made a claim for compensation on 25th July through Resolver for a delayed flight of 21 hours from Santorini. I have had no response from Thomsons other than the automatic reply saying they aim to respond in 56 days. I sent another email yesterday and got another automatic response saying they will respond as soon as they can. I am now wondering if it is best to escalate through resolver or should i send an NBA. If i send an NBA i assume i cannot do this through resolver and of course my original email was using a resolver temporary email address. Appreciate your advice please (and yes i have read Vauban's guide and lots of forum posts). Thanks. Helen

legal_magpie

Hi Helen. Thomson will take as long as you let them as they have a huge backlog of existing cases plus new ones. Those who shout the loudest get heard! They have now had longer than the 56 days so I would send an NBA. Don't bother further with Resolver.