Flight delay and cancellation compensation, Tui/Thomson ONLY

vettecarl

The delays we had were inconvenient, but not to the point where they really disrupted our holiday.
The compensation we recieved just seems unfair compared to someone who is delayed 12 hours+ and lose s a day of their holiday.
I'm not complaining though.. That's £2300 back from Thomson for a holiday that cost around £3200 in total

sandramay

My chq arrived today for £844.96, so just 2 weeks from contacting the CAA, my initial claim started on the 17th Dec 2014, got refused in March, NWNF took it up in March they were useless, so I did it myself, good luck to any one still fighting for compensation.:T

molliemoozle

We were delayed on 5th May 2010 at Manchester Airport for Tom 2308 to Kos; Departure was supposed to be 07.10 however we didn't depart until 22.00. Pretty much losing a day of our holidays. However the problem we have is I cannot find the original paperwork from the booking. Is it still worth trying to make a claim. We used a local travel agent who we have used on numerous holiday bookings? Would they still be able to provide us with the information? Thomson cannot deny that we were on the holiday as we had a major issue with them (we booked hotel due to the childcare but upon arrival we were informed that it wasn't available; we followed up with lots of telephone calls etc to them upon our return home).

111KAB

molliemoozle - Vauban's Guide is your starting point - sounds like a valid claim to me.

molliemoozle

I have however managed to locate our baggage return flight stickers; still stuck in my hubby's old passport; Suppose its a start! Downloaded letter so can start the process. Have also sent an e-mail to the travel agent to.

Jo1810

I used a template letter to complain to thomson about a 14 hour delay from manchester to majorca in 2009. I sent the letter at the end of June and today received a cheque. I didnt have any boarding passes or confirmation of booking, just my flight number and date we flew.

countrybelle

Hi all,
My partner and I booked a flight with Thomson leaving Bristol at 6am on 23rd August. When we arrived at the airport at 4am we discovered that there had been a bomb scare late the evening before. The airport was open and we checked in. We were told at the desk our flight was delayed and would fly at 8am. We accepted that, who wouldn't? There was a lot of confusion, eventually check in was closed for a time. We went through security after a wait and watched the boards. We noticed our flight kept getting moved later and later. No information was available Thomson do not have a presence at Bristol. I finally found out from a bristol member of staff Danielle that our plane was in Luton, where it was diverted the night before. They were waiting for a slot to return it to Bristol. However after such a time delay a new pilot and crew had to be located. They called it Operational problems and technical problems. We flew out at 12.15 pm arriving 6 hours late in Lanzerote. We missed the first day of our holiday. Is there a claim for compensation here? Thanks in advance.

111KAB

I would firstly look at Vauban's Guide then move onto Flightstats. Check on Bristol departures over the period of the bomb scare and see what punctuality problems occurred for the various airlines. If only a Thomson issue then this should improve your chances. The problems as explained are operational (wrong plane location/ATC/crewing) and I cannot see where the technical aspect comes into play.
In addition you mention Thomson do not have a presence at Bristol .... they have handing agents there who were fully responsible for both your welfare and your progress (or lack of it) through the airport to the plane.
A bit of a tricky one but if the facts point to just a Thomson problem (after the bomb scare resolved) I believe you have a valid claim.

countrybelle

Thank you,
I did read the guide but I was not sure it covered this particular situation. Swissair are the agents, they weren't available. Unless you went back to check in, find someone then went back through security to departures. This was not recommend as the flight could be called at anytime as no one knew what would happen next. So, we had to sit tight. We were told when we queried what was happening that someone would be with us in 40 minutes, they never turned up!
Is the best way forward the letter templates or through Thomsons own claiming process?
Thank you.
R

111KAB

I would ensure via flightstats, in the first instance, that you have confirmation that your flight was a 'one off' as the last thing you want is to find your flight was one of 100's of delays experienced due to the bomb scare. Thereafter I would use the Vauban's templates etc as this indicates you have researched and know you are on sound ground.