Flight delay and cancellation compensation, Tui/Thomson ONLY

Camaro3

Io07 wrote: »

Hi
Can someone please give the correct Thomson airways address - its so confusing trying to find it on their website/ google!
thanks!

ps Flight delay in Dec 2011 b'ham to lanzarote 6hrs +
Have no evidence left except stamps on passport - should I go straight to NWNF company??

EU Delay Claims,
Thomson Airways,
Wigmore House,
Wigmore Lane,
Luton.
LU2 9TN


Letters by recorded delivery.

LULU5779

An update....

Well it looks like we are going to court again.

Thomson failed to do anything by the 29th December as order by the court and so now we have a hearing booked for the 13th Feb.

I am really annoyed!! Considering I won the EC argument and the stay has been lifted on the 2 year ruling.

I phoned the court today to see if they had heard from Thomson or if they had received any paperwork as its 14 days away. They said they haven’t heard anything since August when Thomson asked for the stay to remain pending the supreme appeal.

I really can’t believe it has come this far…. I have sent my paper work for the hearing which is very minimal in comparison with the last hearing. I have submitted a letter detailing they previous hearing, the judge’s order of compensation and that the stay has been lifted, also a detailed summary of costs. I really don’t know what else to prepare as its all be decided other than costs. I have expressed that I have tried to resolve this without it going back to court because I don’t want to waste the courts time.

Thomson has been extremely silent on the matter.

Any advice or insights greatly appreciated as always.

m4rkje

batman44 wrote: »

There is a thread called "Court success thread"

Or I take it you mean to have a dedicated case by case, claim by claim or flight thread? I think there is also a Monarch thread but not sure if its for all airlines.

No, what I mean is somewhere where an individual who has been successful can add the details of their Thomson flight. Date/Time/Flt No
as its my belief that if one claim is honoured then all for that flight should be. I assume B&Co have something similar that they reference immediately in order to determine as to whether they wish to take up a case or not


By the way, I have today received my third fob off, this time quoting
18. Discovery of a hidden manufacturing defect by the air carrier (this is often noted by unusual failure of the same aircraft part)


Looks like I am going to go down the B&Co route now as these people are becoming tiresome...

m4rkje

Looks like my fob off reason is now being quoted more than once - see SimonAddison thread a few above this one...

NoviceAngel

SimonAddison wrote: »

Thanks guys.


I'm up for the challenge of taking this to court, if that's necessary, so are you able to advise me what the next steps of this would be? Do I tell Thomson that's what I'm gonna do and hope they blink first, or wait until they are informed of this via a legal process?

It's all in the excellent Vaubans guide, which JP has pointed out to you, after you had read it you WILL know what your next steps are....

Then come back and ask any further questions

JPears

LULU5779 wrote: »

An update....

Well it looks like we are going to court again.

Thomson failed to do anything by the 29th December as order by the court and so now we have a hearing booked for the 13th Feb.

I am really annoyed!! Considering I won the EC argument and the stay has been lifted on the 2 year ruling.

I phoned the court today to see if they had heard from Thomson or if they had received any paperwork as its 14 days away. They said they haven’t heard anything since August when Thomson asked for the stay to remain pending the supreme appeal.

I really can’t believe it has come this far…. I have sent my paper work for the hearing which is very minimal in comparison with the last hearing. I have submitted a letter detailing they previous hearing, the judge’s order of compensation and that the stay has been lifted, also a detailed summary of costs. I really don’t know what else to prepare as its all be decided other than costs. I have expressed that I have tried to resolve this without it going back to court because I don’t want to waste the courts time.

Thomson has been extremely silent on the matter.

Any advice or insights greatly appreciated as always.

I suspect they won't even turn up,m since they have already lost? Perhaps you need to push the judge for loss of ernings given Thomson's totally unreasonable behaviour.

legal_magpie

You're entitled to loss of earnings following a contested small claims hearing anyway up to a maximum of £90 per day so take some evidence e.g. pay slip, especially if you are taking the time as holiday. You MAY be able to claim more than this if the Judge can be persuaded to make an order under CPR 27.14 (2) (g) (Unreasonable conduct) This might be the case if you turn up and Thomson don't especially if they haven't told you that they no longer contest the case. Remember to ask the Judge to make such an order if the circumstances arise.
JJ

Mark2spark

SimonAddison wrote: »

Hi all


I have been pursuing Thomson for compensation for a 13 hour delay to my flight from Dominican Republic last August.


Today I had a rejection letter from Thomson that made the following points:


- their delay handling logs show the flight was delayed due to manufacturing defects
- the European Commission states that 'discovery of a hidden manufacturing defect by the air carrier (this is often noted by unusual failure of the same aircraft part)' would be considered extraordinary circumstances


Does anyone have any advice on where I should go from here? Is it worth pursuing with the CAA or is Thomson correct in what they say?


Many thanks
Simon

You won't be surprised of course to learn that they are spinning a line from The Wallentin Ruling

It goes like this:


26 However, it cannot be ruled out that technical problems are covered by those exceptional circumstances to the extent that they stem from events which are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control. That would be the case, for example, in the situation where it was revealed by the manufacturer of the aircraft comprising the fleet of the air carrier concerned, or by a competent authority, that those aircraft, although already in service, are affected by a hidden manufacturing defect which impinges on flight safety. The same would hold for damage to aircraft caused by acts of sabotage or terrorism.

I can't see them backing down, - they didn't over the two year rule even though a judge told them repeatedly it was pointless - so you next step is Court.

But report them to the CAA by all means. I mean REPORT them for lying, not get the CAA to investigate your case.

Vauban

I had thought Thomson were now paying up, rather than playing these silly games. What a shame!

maldives23

just wondering if anyone on here has claimed from thomson for a cancelled flight,manchester to maldives,25.1.2011,and were they successful? we wrote to them a good while back and didnt have any joy,thinking of writing again and maybe taking further!