Flight delay and cancellation compensation, Tui/Thomson ONLY

peggysue999

Hi,

Looking for a bit of advice please. I wrote to Thomson, using template letters, in November and December 2014 regarding return flight from Turkey to Manchester in July 2010 that was delayed for 10 hours. No reply to either letter. I don't have any receipts/boarding cards etc. What's my next step?

Io07

Hi
Can someone please give the correct Thomson airways address - its so confusing trying to find it on their website/ google!
thanks!

ps Flight delay in Dec 2011 b'ham to lanzarote 6hrs +
Have no evidence left except stamps on passport - should I go straight to NWNF company??

NoviceAngel

peggysue999 wrote: »

Hi,

Looking for a bit of advice please. I wrote to Thomson, using template letters, in November and December 2014 regarding return flight from Turkey to Manchester in July 2010 that was delayed for 10 hours. No reply to either letter. I don't have any receipts/boarding cards etc. What's my next step?

Hi peggysue999,

Sounds like you might have a claim, what was the cause of the delay? You're next step is to read Vaubans guide

Cheers,

NoviceAngel

NoviceAngel

Io07 wrote: »

Have no evidence left except stamps on passport - should I go straight to NWNF company??

Probably not with Thomson, you stand a reasonable chance on your own, if you're willing to put some effort in, read Vaubans guide.

Sorry ~ I don't know the address but it should be in this thread, somewhere near the top of this page, although beware you need the Thomson Airways address, not Thomson Holidays, not 100% sure it's the same....

Altarf

My timeline

October 2012 claim made for flight TOM5214 on 28th July 2009 from London Luton to Zakynthos. Further information asked for and provided.

March 2013 claim rejected under the "two year" rule

March 2013 challenged the rejection.

April 2013 received a "final" rejection.

April 2013 complained to the CAA

March 2014 received a hand wringing, sorry can't help with these nasty big bad airlines

November 2014 following Huzar and Dawson challenged the rejection again.

December 2014 no response to November letter so chased again

January 2014 no response to November letter so chased again through Twitter

Today - received a cheque in the post

SimonAddison

Hi all


I have been pursuing Thomson for compensation for a 13 hour delay to my flight from Dominican Republic last August.


Today I had a rejection letter from Thomson that made the following points:


- their delay handling logs show the flight was delayed due to manufacturing defects
- the European Commission states that 'discovery of a hidden manufacturing defect by the air carrier (this is often noted by unusual failure of the same aircraft part)' would be considered extraordinary circumstances


Does anyone have any advice on where I should go from here? Is it worth pursuing with the CAA or is Thomson correct in what they say?


Many thanks
Simon

JPears

No, and No.
Read Vauban's guide then start procedings or go to NWNF firm. Or walk away. ( which is what Thomson ant)

Altarf

SimonAddison wrote: »

Is it worth pursuing with the CAA

CAA are as useful as chocolate tea pot.

Court (or at least make sure you sound like you really mean it) or walk, your choice.

SimonAddison

Thanks guys.


I'm up for the challenge of taking this to court, if that's necessary, so are you able to advise me what the next steps of this would be? Do I tell Thomson that's what I'm gonna do and hope they blink first, or wait until they are informed of this via a legal process?

razorsedge

SimonAddison wrote: »

so are you able to advise me what the next steps of this would be?

Read Vauban's excellent guide, that will help you with what to do next.
First Post in this thread:
https://forums.moneysavingexpert.com/discussion/5042802