Flight delay and cancellation compensation, Tui/Thomson ONLY

blondmark

johannab wrote: »

HI, Can anyone advise me on the response i got from thomsons...

The 3 page response basically claims the 5 hour long haul delay in 2011 was because of compression faults on the aircraft. They claim this was out of their hands as its not something that occurred through poor maintenance and can happen at literally any time.

This to mean sounds like an airline/aircarft fault and I do not see how they can claim its out of their control. Can anyone shed some light ? I know In the FAQ at the beginning of this thread it does state problems with the plane are NOT exceptional circumstances ...but its really thrown me the way that have admitted it was the plane then gone into great detail as to why its not their fault.

thanks

They like to bluff that they know what they're talking about because that makes some people give up, because they know even less. The truth is Thomsons have just described routine maintenance - something inherent in the normal operation of the aircraft. So definitely not ECs.

stevenplace4

will i need my booking reference no to make a claim for a delayed first choice flight in dec 2007?

daisyslass

I have been trying to claim with thomson since november 2012 regarding a delay on one of their flights from newcastle to orlando on 29th september 2011. The flight was delayed for 7hrs. The reason they have given for the delay is a reactionary delay due to unforseen technical issues with the engine on the original aircraft due to operate our flight.they say the root cause of our delay was due to a technical issue that wasnt the result of poor maintenance or something that could have been forseen therefore compensation is not due. They say there was an unexpected surge in the engine just prior to departure and this was not something that ought to have been detected during routine maintenance or is a result of thomsons failure to implement a satisfactory maintenance scheme. This is not what we were told. Is it worth while chasing up please? Also has anyone been paid compensation from thomson yet? Many thanks.

Bonters

The more I read on this thread the more frustrating it becomes with folk just firing off random questions without doing their own research first. The vast majority of answers to those questions are already hereabouts but nobody seems capable of the proper research (no offence intended to anyone). This convinces me more and more that it will be a good idea to recommend most people to a 'no win, no fee' professional claims service. I am thinking of doing that with my own claim and I know far more than most by the looks of things on here. It is impossible to keep pace with all the questions, many of which have been asked over and over. Clearly much to the frustration of the good guys on here who have been trying to help claimants. Come on, folk, let's all go look for the answers elsewhere in this thread, the FAQ's and so on, rather than just being repetitive. :think:

Gooseman41

So two claims submitted via MCOL. I'm presuming I sit back and wait the 14 days that it states now and wait to be contacted for this point.

Has anyone who has gone down this route got any experience of the process?

Thanks

Vauban

Gooseman41 wrote: »

So two claims submitted via MCOL. I'm presuming I sit back and wait the 14 days that it states now and wait to be contacted for this point.

Has anyone who has gone down this route got any experience of the process?

Thanks

Yes. You now need to wait for the airline to "acknowledge" - and declare whether they intend to defend. They will then have 28 days to submit their preliminary defence, which will be sent to you via snail mail.

Then you will both be sent a further form - called an allocation questionnaire - which is straightforward, and about determining where the case will be heard. I sent off my allocation questionnaire last week.

I think the next stage is to get a hearing date/place, and to prepare formal submissions. Hope that's useful.

johannab

blondmark wrote: »

They like to bluff that they know what they're talking about because that makes some people give up, because they know even less. The truth is Thomsons have just described routine maintenance - something inherent in the normal operation of the aircraft. So definitely not ECs.

Thanks for responding. I am going to write back to them in that case. I understand that they try everything they can to put someone off claiming , I just wonder how many rebuttals I will get before they give in...if they ever give in !

TheSimpsons

nicandx wrote: »

Hi

Hope you get somewhere with this. I will also be contacting Thomson using the MSE template letter as I also believe it is Thomsons that should compensate for the issues we encountered.

If you don't mind me asking, what have you claimed for? Would it be the 400 euro per person as previously mentioned as I understand that as the delay was over the maximum period and the flight length was also the middle tier?

Thanks

We were also on this flight Sharm - NCL (via Athens!). I am just starting to write our letter. Also complaining gerenrally about the most appalling customer service from Thomsons during the whole quite traumatic experience!

JenGem1

We were delayed for 26hrs on a Thomson flight from Malaga to Manchester in July 2011 due to a technical fault with the aircraft. We complained to Thomson at the time and requested compensation for the delay and reimbursement of costs incurred during the delay. We received a written apology from Thomson but no compensation, their letter stated that they did not offer compensation for delays. Considering the time that's passed since our original complaint do you think we should pursue this with Thomson and request a claim form or go to step 2 and write to the CAA as we were unsuccessful in our original complaint?

Vauban

JenGem1 wrote: »

We were delayed for 26hrs on a Thomson flight from Malaga to Manchester in July 2011 due to a technical fault with the aircraft. We complained to Thomson at the time and requested compensation for the delay and reimbursement of costs incurred during the delay. We received a written apology from Thomson but no compensation, their letter stated that they did not offer compensation for delays. Considering the time that's passed since our original complaint do you think we should pursue this with Thomson and request a claim form or go to step 2 and write to the CAA as we were unsuccessful in our original complaint?

I think you should read the MSE article and the incredibly useful FAQs that have lots of advice and information on what you might do next.