Flight delay and cancellation compensation, Tui/Thomson ONLY

rajivsingh100

stclares wrote: »

We also suffered a delay of over 6 hours on a long haul flight at Manchester Jan. 2011, received no help etc whist at the airport.
Since the October judgement we have written to Tomsons 6 times and received no response what so ever.
We have joined Which and receive legal asssistance from them.
They advised us to start a claim in The Small Claims Court which is in progress at the moment.
They have decided to defend our claim and sent a defence which completely ignored our claim under 261/2004. Their defence was based on The Montreal Convention totally ignoring our 261/2004 claim.
We have returned the Allocation form with our comments and await the next step.

hi there. it seems that you ve decided to take the plunge and take em all the way. Well done. Can i ask you what you anticipate the costs will be in small claims and how you prove that it was their fault. In our case, the airline is now claiming that something different to the initial admission that they simply diverted our plane to somewhere else. i d really appreciate your advice and how your claim is going?

Pinkie1972

abz_sco wrote: »

Hey Pinkie, I got my letter on Fri, stating about the engine, but I clearly remember the Pilot telling us the reason for the delay was a loose panel on the outside of the plane?? :mad:

I remember being told the same thing! I joked that I could have fitted a rivet in less than 41 hours. It sounds like a standard letter they send out to everyone.

Vauban

rajivsingh100 wrote: »

hi there. it seems that you ve decided to take the plunge and take em all the way. Well done. Can i ask you what you anticipate the costs will be in small claims and how you prove that it was their fault. In our case, the airline is now claiming that something different to the initial admission that they simply diverted our plane to somewhere else. i d really appreciate your advice and how your claim is going?

Rajiv,

Take a look at the thread "Taking the airlines to court". There are some good links in there that explain the process. The small claims court has set fees, which will be refunded if you win (your case sounds very strong). By all means wait for the CAA to offer a view, but at some point you are going to have to go to court anyway (the CAA cannot oblige airlines). If your case is good, I'd push on. (In fact, I have: I'm taking Monarch to court - just waiting for a date to be allocated!)

Vauban

A_Flock_Of_Sheep

It would be good if a sticky thread could be started on here so people could put the dates of their court hearings and which airline(s) are involved. Unless I am alone in my interest in this....

Vauban

A_Flock_Of_Sheep wrote: »

It would be good if a sticky thread could be started on here so people could put the dates of their court hearings and which airline(s) are involved. Unless I am alone in my interest in this....

That's quite a good idea. We already have the thread "Taking the airlines to court", and I would be happy to amend the first post (it was me) to include a list of court dates, etc, in the way that Mark2Spark did for the Monarch flights.

bravo6

Hi, I took my partner and her daughter to Jamaica in march 2008. we landed on the 6th and the departure time was to be the 14th at 12:00pm. on booking out we where told to return to our room as the flight was delayed until approx midnight. The holiday was booked via Thomsonfly as a package. The only thing I can find is my baggage ticked thats was on the old suitcase with my name on. I have no bank statements ect to prove the purchase of the holiday as these have been destroyed and I no longer use that credit card.. All tickets were booked as myself as the lead ticket holder.The reason for delay was engine problems and they where having to send another aircraft out to us from the UK. Is there any advice for making a claim,. I do not seem to be able to track the flight back that far. Thinking back I think the aircraft was a thomas cook who I beleive are the same company however my baggage label says thomsonfly. The flight out was Thomas Cook and the return flight was the same. Thanks B6

stclares

rajivsingh100 wrote: »

hi there. it seems that you ve decided to take the plunge and take em all the way. Well done. Can i ask you what you anticipate the costs will be in small claims and how you prove that it was their fault. In our case, the airline is now claiming that something different to the initial admission that they simply diverted our plane to somewhere else. i d really appreciate your advice and how your claim is going?

I suggest you Google "The Small Claims Court" there is a lor of information there.
We have joined" Holiday Which" the magazine is a good read and you can phone up to their legal department and get good helpful advice, even what to say in letters etc.free.

davidbrian55

claim online in today. Isn't it time that others did the same and perhaps thompson then would then get the message. Too many delaying tactics.

maisbitt

daisyslass wrote: »

I have been trying to claim with thomson since november 2012 regarding a delay on one of their flights from newcastle to orlando on 29th september 2011. The flight was delayed for 7hrs. The reason they have given for the delay is a reactionary delay due to unforseen technical issues with the engine on the original aircraft due to operate our flight.they say the root cause of our delay was due to a technical issue that wasnt the result of poor maintenance or something that could have been forseen therefore compensation is not due. They say there was an unexpected surge in the engine just prior to departure and this was not something that ought to have been detected during routine maintenance or is a result of thomsons failure to implement a satisfactory maintenance scheme. This is not what we were told. Is it worth while chasing up please? Also has anyone been paid compensation from thomson yet? Many thanks.

Daisy I think we have a case connection. I was delayed 9 hours going to Cancun on 30th Sep 11 from Newcastle. We were waiting for a flight from Orlando which hadn't even set off from there when we were checking in, I presume it was the return leg of the plane for your outbound trip. What were you told the delay was for at the time? Can you tell me when you were meant to set off to Orlando, when you actually did and when you arrived? Could you also pass me on your flight number? It might help my case a lot if I can show that it was at least 2 flights before mine that the aircraft servicing my flight had accumulated delays either as a result of a fault during your flight or maybe even before that!

There are many people here that are in the early stages of a claim or are reluctant to shell out £80 to chase this. For those that don't want to commit their own money I think a no win no fee route is the way to go - 70% of something is better than 100% of nothing!

percypoppit

Tash14 wrote: »

Just spoke with Thompson customer services re my flight delay to Montego bay 26th June 2012. We were delayed for 5 hours at Gatwick, and my complaint letter was sent in with boarding passes on 31st January 2013.

I was advised earlier this morning that following legal advice, customers no longer need to complete a claim form, providing you can be verified as having been on the flight.

The wait continues for me.

Hi we posted on this site a while ago as we were on the same flight. My claim has been with them for way over 56 days. The technical fault was the light strip down the centre of the plane was not working. The delay was known about from before 7 in the morning. I guess they will cite extraordinary circumstances. I will let you know how we get on as we fully intend to go to court.