Flight delay and cancellation compensation, Tui/Thomson ONLY

111KAB

MGOR wrote: »

Finally received the expected rejection letter to my claim made in late December for a 24 hour delay from Sharm in 2011. They have claimed unexpected flight safety shortcomings which thus was an extraodinary circumstance. The cause given was both headsets failed and they only had 1 spare thus unable to fly. Thoughts on whether this would be an 'extraordinary circumstance?

In addition to 3 pages of drivel supporting their view there was an interesting comment in the letter at the end 'observing the purpose and spirit of the regulation and doing so while continuing to deliver real value to our customers is a challenge that can only be met by applying the rules robustly and not making payments where the delay is not our fault. Were we not to apply the rules in the way that we must prices would need to rise for you and all other customers.'

I've referred the matter to the CAA to seek their views and then onto Court.

I assume they mean pilot headset! These are ten a penny and at worst should have meant a ten minute delay whilst they nipped to pinch a set out of another plane! Absolute joke IMO.

romanby1

There are various posts suggesting contacting the CAA.
In our case it was a complete waste of time we received a reply stating we had to write back to Thomsons after writing for 2 and a half years and getting no where for a 6 and a half hour delay.
We are now processing through the mSall Claims Court and are awaiting a hearing date.

blondmark

romanby1 wrote: »

There are various posts suggesting contacting the CAA.
In our case it was a complete waste of time we received a reply stating we had to write back to Thomsons after writing for 2 and a half years and getting no where for a 6 and a half hour delay.
We are now processing through the mSall Claims Court and are awaiting a hearing date.

Yes of course it is. Delayed passengers need never contact the CAA in preference to suing - by all means do so concurrently.

Thesiteagent

On BBC Breakfast an article about legal aid was shown. They mentioned that the Bar Council had published a guide to representing yourself in court.
I am not allowed to publish the link to the guide on here but if you wish to message me I will give the link. It can also be found on the Bar Council's web site.
It may help you prepare for Court.

dartsarecool

Like many others on this forum, I've received thomson's standard 'exceptional circumstances' letter. The technical fault with our flight from LGW to Punta Cana on 14/3/12 was given as "a technical defect with the spoiler blow down actuator" and the cause of the delay was (and the quotemarks are theirs, not mine) "unexpected flight safety shortcomings" arising from the discovery of a technical defect or failure of a part. It goes on to say that failure of a part outside of its life expectancy is quite unusual. Doesn't 'outside of life expectancy' mean that it has run its life and is in need of replacement? They should have said within its expectancy.
Anyway, I can confirm that technical issues most certainly are not unexpected, in fact they occur regularly in the Thomson fleet. I worked in their hangar for 2 years, training the engineers - 'nuff said.
Still waiting to see if anyone is successful in taking them to court. I'm starting action asap

stavros42

TOM 743. 25/06/11 Punta Cana to Glasgow,

I have now served papers in my local small claims court in Scotland,just have to wait and see what BS they come up with this time.

poplar

Hi all
This is my first time on here,hopefully someone will be able to answer my question?

I am filling in the drafted letter for flight delay compensation in 2007

I have been reading some of the forums of people that have sent in for compensation,there seems to be lots saying that if you have no boarding passes then they wont pay out ?

We have everything apart from the boarding passes,our boarding passes was sent to Thomson Airline back in 2007.
the reason for this was that we booked Premium seats on the Airline, but because they used another Airline to fly us home (after a 13.5 delay ) that airline had no Premium seating so they refunded the cost of the premium seating, but we had to send them our boarding passes.

How will we go on claiming compensation without boarding passes ?

Thank you in advance

111KAB

poplar wrote: »

How will we go on claiming compensation without boarding passes ?

Not required just continue to claim although you may wish to point out that Thomson have them already!

poplar

Thank you for your reply,I will continue now, thats excellent news if we dont need boarding passes
But will inform them that Thomson have them.

We were delayed both ways flying from Manchester to puerto plata dominican republic

going out delayed 11.5 hours

return delayed 13.5 hours

so do i claim each way separate ??

Money_girl

Hi there!

My flight was delayed for about 7 hours. LONDON- CANCUN. The original departure time was 9.15am. It has departed past 4pm the same day. We ere given £7 voucher to spend on food. I went to the THOMAS COOK counter to ask for more vouchers (as you can have only a coffee and a muffin for £7. We stayed at the airport from 7am to 4pm, therefore I thought £7 was a joke. The compensation was highly inappropriate considering the length of the delay. The customer service staff was rude. We argued loudly. My phone's battery was dead at that minute so I requested to make a phone call to Thomas Cook emergency line. They refused me a phone call. I am entitled to 2 free phone calls, right?Also please comment on the amount of money provided. £7 for a day in the airport? Do you think this is enough for the meals and refreshments from 7am to 4pm?).
Anyway, my case seems to be very straightforward. The LON-CUN flight delayed by 7 hours due to technical issues (something to do with the plane). Do you think my claim will succeed?

Thanks a lot!