Flight delay and cancellation compensation, Tui/Thomson ONLY

111KAB

Jay_pii wrote: »

I am now at a loss to know what to do . Any advice would be appreciated. Thank you.

Spend a bit of time reading through posts on here then decide if you are up for the battle/research/tenacity or use a no win no fee to get three quarters of the compensation due to you.

paul1672

Cupcake77 wrote: »

Was just wondering if anyone that was on the Gatwick to Sanford flight on the 25th April 2014 and the return flight 2 weeks later 9th May have had any luck with Compensation via Thomson?

I received an email from someone at thomsons two days ago stating they have been handed my correspondence to review and that they will be in touch shortly.

Not holding my breath as already been waiting well over 2 months for a reply.

Doesn't really matter now anyway as I've handed it all over to a nwnf jobbie. Don't need the stress and in my opinion if I get even 2 thirds back it's better than nothing.

Paul

DorisTrousers

I had a 24 hour delay from Florida to Manchester last week. Flight from Dominican Republic to Manchester diverted to Azores, apparently as the Captain shut down one of the two engines on a Dreamliner, so that plane was unavailable to go out from Manchester to Sanford. Replacement aircraft and crew sourced which meant a 9 hr delay for those going from Manchester, and crew rest periods meant that the flight back was 24 hours and 20 minutes late coming back.

Is this worth bothering with, or are they going to try and claim exceptional circumstances? Personally, the fact that the Dreamliners were a month late going into service, have only been in service with Thomson for around 2 or 3 months and have been plagued by reliability problems in the meantime, would seem to indicate that normal wear and tear/maintenance issues cannot really be blamed.

Any opinions gratefully received.

111KAB

DorisTrousers wrote: »

Is this worth bothering with, or are they going to try and claim exceptional circumstances?

They may claim extraordinary circumstances but this should not put you off claiming - maybe check with a no win no fee before you decide what to do.

Cupcake77_2

paul1672 wrote: »

I received an email from someone at thomsons two days ago stating they have been handed my correspondence to review and that they will be in touch shortly.

Not holding my breath as already been waiting well over 2 months for a reply.

Doesn't really matter now anyway as I've handed it all over to a nwnf jobbie. Don't need the stress and in my opinion if I get even 2 thirds back it's better than nothing.

Paul

Thanks. We're about to do the same :-)

JPears

LostAndAshamed wrote: »

Apologies if I've missed something here, but I've been reading all day and I'm pretty confused now!

I flew with Thompson in February. The incoming flight was delayed by the weather, which is quite common on this route, resulting in a 5.5 hour delay. The flight was to a ski town, so the weather can be bad.

Thompson made the delay a lot worse by deciding to reroute the flight, around 200 miles from the original airport. They then transferred us all to the original airport via bus, making the total arrival delay 10 hours.

On the plane, they tried to offer us food but hadn't managed to restock, so ran out after the first two rows. No water or drinks were offered, because of stock issues.

They ignored our letter asking for compensation, claiming extraordinary circumstances caused the initial delay.

Do I send a letter before action now?

Any more details - flight number route, dates etc. You say incoming flight was weather delayed, is this because of airport closures?

MJwalsh

Cupcake77 wrote: »

Was just wondering if anyone that was on the Gatwick to Sanford flight on the 25th April 2014 and the return flight 2 weeks later 9th May have had any luck with Compensation via Thomson?

Hi,
We were on the flight from Sanford on 24th April before your flight which was delayed 8 hours and 23 mins!
Have been back and forth corresponding with Thomsons and I quoted the Jet2 case last time I wrote. My latest letter received today advises me to wait until the Supreme Court ruling on the appeal. I'm unsure whether to do this or proceed to small claims court.
Would be interested in how you and others are getting on?

LostAndAshamed

JPears wrote: »

Any more details - flight number route, dates etc. You say incoming flight was weather delayed, is this because of airport closures?

Flight number TOM7648 on 22nd February. Birmingham to Innsbruck.

They gave us very little information, really.

nquire76

Has anyone any up to date info. concerning the above Appeal to the Supreme Court?
The local Court handling my Claim against Thomson's have just notified me that they have extended the 'stay' until October 31st. 2014 and it would appear that they have done this at their own discretion. I am wondering if they have taken this decision based on some updated information which they have concerning the Appeal and it's acceptance to be considered by the Supreme Court.

Vauban

You could read the Huzar thread, where 111KAB posted a helpful update very recently.