Flight delay and cancellation compensation, Tui/Thomson ONLY

Goonie

When people are emailing Thomson, what email address are they using? I sent a letter about 5-6 weeks ago and have heard nothing back so want to send a chaser by email

111KAB

Karen23 wrote: »

I replied on 24 June and have not yet received a reply. Another post from 'Doncal' shows that some people on this flight are receiving compensation and this must set a precedent.

Send another letter - the fact that other people have received compensation does not set a precedent however you may wish to point out in your follow up letter that you have heard settlements on your flight have been made.

tracylou

Goonie wrote: »

When people are emailing Thomson, what email address are they using? I sent a letter about 5-6 weeks ago and have heard nothing back so want to send a chaser by email

You can email them on their website, try the "contact us" or "help" page. There's a "post travel" section with a dropdown menu where you can select flight delay. You'll get their automated reply quickly saying they'll aim to respond within 28 days. Don't count on that though, I had to email them again, but good luck.

Goonie

Thanks, I ended up ringing them instead. Someone is dealing with my letter, they allow 56 days but I should have been sent an acknowledgment letter and they're not sure why I wasn't. I should receive a reply soon though

Voyager2002

gloriatabby wrote: »

I would have thought there ought to be someone else you can complain to as well as the court manager because it did sound quite a mess. I'll let you know if I find anything out.

My suggestions: a brief letter to your MP with a request to refer the matter to the Parliamentary Ombudsman. The name for this official is misleading, since it is the service that regulates all the branches of the state, Civil Service, courts,...

Skid_Marks

Voyager2002 wrote: »

My suggestions: a brief letter to your MP with a request to refer the matter to the Parliamentary Ombudsman. The name for this official is misleading, since it is the service that regulates all the branches of the state, Civil Service, courts,...

My advice would be to walk away from this completely and get some peace of mind.
The way your luck is at the moment if it rained soup you would be outside with a fork in your hand rather than a spoon.

legal_magpie

Agreed. MPs have no jurisdiction.

Rugbyfan7

This could be a long one - the story so far.

We made our original claim in May 2013 for TOM 196 Manchester to Cancun on 8th January 2013.

Thomson have gone through all their usual delaying tactics as mentioned on many of the threads and today I received a General form of Judgement or Order from the court at Liverpool, which is where, I believe the majority of the claims against Thomson are being heard. The judgement says that the defence is struck out pursuant to CPR 3.4 (2) (a) on the basis that there are no reasonable grounds for defending the claim in the light of the decision of the Court of Appeal in Jet2.com v Ronald Huzar (2014) EWCA 791.

Do you think I should apply to Thomson for settlement or should I wait and see if the appeal by Jet2 gets to the Supreme Court?

We have until the 20th October 2014 to try to settle this claim.

I would appreciate your thoughts on this.

Thanks to MSE so far, as without you I would have given up long ago.

legal_magpie

A Court order (it wasn't a judgment) remains valid unless and until it is revoked, amended or set aside. If the Order says that Thomson's defence has been struck out, you should be able to apply for judgment unless, of course, Thomson apply to set aside the order which I would expect them to..

No3tic

Goonie wrote: »

I was on this flight too and sent a letter last week. We ended up getting a different flight home on Saturday night as we were not willing to wait until 1am when it was only an 'estimated' flight time. What time did it actually take off in the end?

Hi goonie

Apologies for the late response we have only just received a response from Thomson who have said the fault comes under extraordinary circumstances so we are going to European Consumer Centre for more advice.

The flight didnt actually leave until 3am so i'm sure you can imagine everybody was extremely !!!!ed off!

Cheers