Flight delay and cancellation compensation, Tui/Thomson ONLY

bigmama1

111KAB wrote: »

A technical problem may not be due to lack of maintenance but it is still Thomson's problem and it should not be yours. Doubtful they will tell you what the technical problem was as that is tantamount to admitting liability. Forget the issue with the toilets as that is just clouding matters and has no bearing on a delay claim. Seems you have a valid claim and probably the only way to progress is via court action but recommend you do not involve the CAA.

I agree. CAA are useless.

Our aircraft had a technical problem but in the court disclosure papers submitted by Thomson they stated adverse weather conditions and Spanish Air Traffic Controllers strike! Well they did have plenty of time to think of another tactic!

Ducardo

Thanks for all the information provided

Just back after a nightmare flight back from Mexico 15 hours delay, and in an old boneshaker of a plane not configured for long haul

Thompson customer service was terrible, some guest at a neighbouring resort got told at 9 am including what time they were going to be transferred, we did not get told until the Rep arrived, and then had to wait around as we had checked out

To cap it all, it took until we were taking off for the pilot to even apologise of behalf of the airline, some strange excuse,

Anyway sent the template letter

bigmama1

Just received an email back to my question about correct appeal form

Yes, I was right, they were wrong! I proved how careless they are and now I will appeal for a Court Hearing which they didn't allow me to have before.

I've got the form online so now have to put my argument for a hearing. I have so many that they don't fit into the small box on the form! Still I will do a draft and pick out the salient points, then do it again, and again until I'm happy with it!

pinkjules

Hi have just returned from Jamaica with a 5 hour delay- which seems nothing compared to some peoples experience on this forum. The captain said they had to replace an auxiliary power unit and that was the reason for the delay. Is it worth putting a claim in? Many thanks in advance.

111KAB

pinkjules wrote: »

Hi have just returned from Jamaica with a 5 hour delay- which seems nothing compared to some peoples experience on this forum. The captain said they had to replace an auxiliary power unit and that was the reason for the delay. Is it worth putting a claim in? Many thanks in advance.

5 hours is over 3 so you have a valid claim as technical fault with their plane.

Rocketronnie

My Spouse and Myself were booked on a Thomson flight to Palma, Majorca from Manchester in September 2010. We were supposed to fly at approx 0630 hrs but our flight was cancelled until 6.30 pm the same day. Thomson sent us to a hotel at Manchester airport where we were able to get some shut eye and food until we reported back for our flight at 4.30pm. I don't have any flight details now. Can anyone else help me with this info.:A

David_e

Rocketronnie wrote: »

Can anyone else help me with this info

Read the FAQs and if there are any questions not answered there, please post on the Thomson thread.

Mayfly66

Ducardo wrote: »

Thanks for all the information provided

Just back after a nightmare flight back from Mexico 15 hours delay, and in an old boneshaker of a plane not configured for long haul

Thompson customer service was terrible, some guest at a neighbouring resort got told at 9 am including what time they were going to be transferred, we did not get told until the Rep arrived, and then had to wait around as we had checked out

To cap it all, it took until we were taking off for the pilot to even apologise of behalf of the airline, some strange excuse,

Anyway sent the template letter

I travelled back on the same delayed Mexico (Cancun) flight and am considering both a Compensation claim under the EU Denied Departure Regs and a separate claim for Thomsons failure to provide the Dreamliner aircraft for either the Outbound or Inbound legs. For me, the latter failure is either or both a misdescription of the holiday in the brochure and/or a breach of contract. We'll see.

Please PM if you wish to share details of progress/claim.

I'm quite happy to slug it out with them and test my Law degree!

Caz3121

Mayfly66 wrote: »

a separate claim for Thomsons failure to provide the Dreamliner aircraft for either the Outbound or Inbound legs. For me, the latter failure is either or both a misdescription of the holiday in the brochure and/or a breach of contract. We'll see.

Not sure when your flight was but there were threads about the delay of the dreamliner and the compensation. You will likely find them if you do search but this link was included in one
http://www.travelweekly.co.uk/Articles/2013/02/12/43112/thomson+limits+dreamliner+refunds+to+10+premium.html

Totalfan64

Hi all
Myself and my husband were delayed last September on a flight to Dom Rep by 4 hours. I contacted Thomson when we returned home and they replied saying "In the case of your flight TOM118, the cause of the delay was found to be an unforeseen technical defect , which arose in-flight on the aircraft originally scheduled to operate your flight. On its previous rotation, the aircraft was forced to divert to Miami Airport after encountering an exhaust cooling fan issue. The aircraft thus required immediate attention from engineers and subsequent repairs before it could be legally dispatched. Due to the aforementioned disruption, the aircraft was consequently late returning to the UK, and for this reason, an alternative aircraft was sourced to operate your flight, which departed with a reactionary delay". I thought that was the end of it until I read on here that there is a new law that states it is indeed the airlines fault if there was a technical fault with the plane. I have since sent another letter to them using the template from this site but, as yet have heard no more from them. That was middle of June. I emailed Thomson again yesterday stating the fact this is the second time of writing and highlighting the new law.
Does anyone think I have a valid claim for compensation?


Thank you in advance for any response.