Flight delay and cancellation compensation, Tui/Thomson ONLY

dxc_chappie

No3tic wrote: »

... we have only just received a response from Thomson who have said the fault comes under extraordinary circumstances so we are going to European Consumer Centre for more advice.

I wouldn't bother with the ECC - what power do they have?

Have a read of the FAQs then send an NBA and start a court claim.

No3tic

justaskin wrote: »

Hi all, just posting to say thanks to all people who gave me advice on this site. I first sent a letter to Thomson after a 24 hour delay from Mexico to Manchester on 12th May. After receiving the initial fob of letter, I decided to write again telling them of the facts that happend(post 5016). After 2 weeks I received another letter from Thomson saying they had looked into my case again, and with it a cheque for £1440.
Now that's what I call a result.:beer::

Hi Justaskin,

We received a similar fob off letter 14 days after we wrote regarding our 30 hour delay, we're are in the process of writing back but after you have had some success we were wondering exactly what you wrote back.

dxc_chappie wrote: »

I wouldn't bother with the ECC - what power do they have?

Have a read of the FAQ then send an NBA and start a court claim.

Hi, im looking at the FAQs now and looking into an NBA. However I am also going to wait and hope justaskin responds as he/she seemed to have some success at simply writing back to them.

Cheers
Jim

Sebncfc123

pinkjules wrote: »

Hi have just returned from Jamaica with a 5 hour delay- which seems nothing compared to some peoples experience on this forum. The captain said they had to replace an auxiliary power unit and that was the reason for the delay. Is it worth putting a claim in? Many thanks in advance.

Have you had any luck with this as I was on the same flight? We also go got delayed by three hours on the way out so going to try and claim for that aswell. I have sent an email but no response as of yet. Do not want to letter them my documents yet as I know they have a separate form to send them with.

It has to be said I was thoroughly infuriated with their service. No drinks provided at airport and we received no complimentary drink on flight back, have never had problem with thomson before but can't see us using them again anytime soon

tracylou

As promised, an update on my earlier post (5354). Got a reply today from Thomson to my email sent 4 days ago. They are unable to locate my booking under the reference number provided so in order for my claim to be assessed, I must re-send all the documents I originally sent on 18th of September last year.
I wonder what happened to all that paperwork. When claims are rejected, do they just shred everything and hope we don't have any more copies?

Well I still have them and will be sending them tomorrow by recorded delivery. This will include:
1. My original claim letter.
2. Their letter of rejection.
3. My booking details.
4. Their letter of apology for the delay on arrival at Luton.
5. My boarding cards which amazingly I came across only recently and weren't included in my original claim.

Curiously, they ask for date of departure from UK airport when my email clearly states the delay was from Faro to Luton. Anyway, I've given them 14 days to respond, which they did with my original claim, I got my letter of rejection within 8 days. Will update when I hear back.

111KAB

Tracylou - send copies only.

legal_magpie

I'm afraid that all this is standard Thomson practice. Their system is chaotic and it's only because they have a very good diary system that they manage to keep to Court deadlines albeit on the last day

tracylou

111KAB wrote: »

Tracylou - send copies only.

I'm sending copies of everything and have all the originals in a safe place, just in case I might have to go through the whole process again. That was a real bonus finding the boarding cards after all this time. I have the complete ones from the cancelled flight and the stubs from the actual flight. Hopefully it will strengthen my case.

Rugbyfan7

Traceylou,

Sorry to disappoint you but this is all standard Thomson delaying tactics, they don't really need the boarding cards, but ask for them to delay matters as much as posssible. My claim has being ongoing since May 2013 and now I have just received a General form of Judgement, which technically gives me the case,but they have until 20th October to ask for it to be reviewed (which I suspect is when the Jet2 v Huzar case will be heard in the Supreme court) I am not expecting anything but further delaying tactics in response to my letter asking for settlement of the claim, which will be going off today.
Best of luck with your claim and just keep hanging on!!

smartly

Maybe this one is "exceptional circumstances" for Thomson:

http://www.dailymail.co.uk/travel/travel_news/article-2712102/Thomson-flight-Tunisia-diverted-Gatwick-drunk-woman-attacks-cabin-crew-prosthetic-leg.html

retatco

smartly wrote: »

Maybe this one is "exceptional circumstances" for Thomson:

http://www.dailymail.co.uk/travel/travel_news/article-2712102/Thomson-flight-Tunisia-diverted-Gatwick-drunk-woman-attacks-cabin-crew-prosthetic-leg.html

It was Thomson's fault, they should not have allowed this person on the aircraft in the first place.