Flight delay and cancellation compensation, Tui/Thomson ONLY

dxc_chappie

Rugbyfan7 wrote: »

Sorry to disappoint you but this is all standard Thomson delaying tactics, they don't really need the boarding cards, but ask for them to delay matters as much as posssible.

IMHO it is not unreasonable for an airline to ask for proof you were on the flight or proof of booking otherwise any chancer would be applying for compensation. It's all very well saying they can easily look it up on the computer but why should they expend time and effort doing so? If you're making a claim you should be prepared to evidence your claim.

What I don't understand is why Traceylou is allowing Thomson to give her the runaround for so long (11 months), and is actually anticipating a further request for boarding cards/information. The only other copy of your boarding card you supply should be in your court bundle you provide for your hearing.

Start a court claim, only then will Thomson have your full attention. Otherwise handover to a NWNF company or walk away.

Rugbyfan7

Dxc_chappie
Thomson ask for booking details, invoice numbers,flight number and many other things, so they are not relying on boarding cards and as many people are unable to produce them, but claims go ahead, they are obviously not needed and are just a delaying tactic.

The court claim against Thomson was instigated back in May 2013 so it does not make them sit up and take notice, if anything they make it more and more difficult in the hope that you will go away.

tracylou

dxc_chappie wrote: »

IMHO it is not unreasonable for an airline to ask for proof you were on the flight or proof of booking otherwise any chancer would be applying for compensation. It's all very well saying they can easily look it up on the computer but why should they expend time and effort doing so? If you're making a claim you should be prepared to evidence your claim.

What I don't understand is why Traceylou is allowing Thomson to give her the runaround for so long (11 months), and is actually anticipating a further request for boarding cards/information. The only other copy of your boarding card you supply should be in your court bundle you provide for your hearing.

Start a court claim, only then will Thomson have your full attention. Otherwise handover to a NWNF company or walk away.

The reason it's almost 11 months is because the CAA in Portugal took 6 months to reply. When they agreed with Thomson about the 2 year time limit, I decided to take it no further, until I read about the new ruling in June, with people being encouraged to submit their claims to the Airlines again.
TBH, the thought of going to court terrifies me, especially after reading about Bigmama's ordeal. If Thomson reject my claim again, I have two choices, walk away or NWNF. They have 14 days to respond and they received my claim today. Now it's a waiting game.

dxc_chappie

tracylou wrote: »

The reason it's almost 11 months is because the CAA in Portugal took 6 months to reply. When they agreed with Thomson about the 2 year time limit, I decided to take it no further, until I read about the new ruling in June, with people being encouraged to submit their claims to the Airlines again.
TBH, the thought of going to court terrifies me, especially after reading about Bigmama's ordeal. If Thomson reject my claim again, I have two choices, walk away or NWNF. They have 14 days to respond and they received my claim today. Now it's a waiting game.

There's plenty of reports on this forum on how useless the CAA are and also reports of non UK CAA findings having no legal standing in English courts. Your experience supports avoiding these toothless time wasters.

I fully expect Thomson will reply to your renewed claim with a statement that they have applied to appeal to the Supreme Court so won't compensate at this time. I also expect that when a legal claim is started they will concoct another excuse not to pay.

If you are not comfortable starting a court claim yourself then handover to a nwnf. One thing you can be sure of: letter writing and providing documentation/information over and over again will not get your compensation as Thomson will happily ignore these or give you the runaround. A court claim is required.

tracylou

dxc_chappie
I totally agree with your comments about the CAA being useless, however I didn't know that at the time and was just following instructions provided by this website. It wasn't until I came across this forum that I realised how big this problem is and the amount of people affected. It must be costing Thomson a small fortune in legal fees. With the vast majority of people's claims under £1,000 (mine is only £640 for two of us) can they not see that paying out is the much better option. I believe they have a team of solicitors at their disposal and we all know the exorbitant rates they charge per hour. I can't even begin to imagine what it's cost them already but that doesn't appear to worry them. Apparently they want to win at any cost.

If my claim is rejected again, I've decided I will go ahead with taking them to court, not because I need the money but for the sheer hell of it. It won't cost me anything if I use a NWNF company, but the same can't be said for them, another new case to answer = more legal fees. It seems to be never ending.

I'm actually looking forward to their response now and will post again when they do.

Lions2005

Hello, back in June this year our Thompson flight was delayed for over 19 hours due to a technical fault (landing gear issue). I have sent a compensation letter to the airline but have received this reply and hoping some could help to see if they are correct or just fobbing me off.

"After reviewing the flight reports I can see that the cause of the delay to your flight was due to a technical fault on your aircraft. This fault required assessment and repair where necessary before the aircraft could depart. As the fault was not the result of poor maintenance and could not have been predicted it is therefore classed as extraordinary circumstances"

They are using the extraordinary circumstances stance not to pay out but surely they can say that most occurrences are extraordinary circumstances as they say that they have one of the highest maintenance standards in the world!!

Where do you go for here? Help!!

WPC123

Lions2005 wrote: »

Hello, back in June this year our Thompson flight was delayed for over 19 hours due to a technical fault (landing gear issue). I have sent a compensation letter to the airline but have received this reply and hoping some could help to see if they are correct or just fobbing me off.

"After reviewing the flight reports I can see that the cause of the delay to your flight was due to a technical fault on your aircraft. This fault required assessment and repair where necessary before the aircraft could depart. As the fault was not the result of poor maintenance and could not have been predicted it is therefore classed as extraordinary circumstances"

They are using the extraordinary circumstances stance not to pay out but surely they can say that most occurrences are extraordinary circumstances as they say that they have one of the highest maintenance standards in the world!!

Where do you go for here? Help!!

Should be on Thomson thread but next point of call is court but read the thread first to find out procedure.

Cupcake77_2

Could anyone give me some advice. Thomson are ignoring my letters and emails. I've tried calling them but gave up after 2 hours waiting for someone to answer the first time and I've currently been waiting over an hour.

I have no idea what else I can do other than instruct a NWNF company if Thomson aren't communicating.

We had an outbound and inbound delay back in may this year and its now been 10 weeks since I sent the initial letters. They answered the outbound letter within 14 days which I am going to pursue, but was waiting on a reply to the inbound letter which still after sendig it recorded delivery, again first class and by email, still nothing.

If anyone has any tips I'd really appreciate it.

111KAB

Cupcake77 wrote: »

I have no idea what else I can do other than instruct a NWNF company if Thomson aren't communicating.

Seems like you know what to do if you don't want to front a claim yourself .... or you could walk away!

Cupcake77_2

111KAB wrote: »

Seems like you know what to do if you don't want to front a claim yourself .... or you could walk away!

Well I was hoping not to go down that route and do it myself, but if Thomson aren't communicating then I'm at a loss. I don't want to walk away so thought I would see if anyone else was experiencing the same issues or had any tips from past experience to help me out.