Flight delay and cancellation compensation, Tui/Thomson ONLY

curls

Vauban wrote: »

It's pretty clear that you were all given misleading information about the circumstances around your delay. But my question would be: so what?

You won't establish what really happened until the airline is forced to give you a definitive account, and that won't happen until you start a court case, as Legal Magpie advises above.

Do you think that writing to them again is likely to change their view? Even if you call them out? On the experience of hundreds of others on this forum, that's most unlikely.

My simple advice is: if you think you've got a claim, don't [!!!!!]* foot around any more.

EDIT: * this is not me swearing. What I wrote was "p u s s y f o o t". Honestly ...

Thanks for the reply, I'm sure you're right. I'm a complete newbie to all this, but not so naive as to think when I complain to Thomson they will give me all the true facts about our delay!

Perhaps clutching at straws, but any evidence that confirms my theory that it wasn't 'our' plane that was struck by lightning may help.

curls

Sunshine81 wrote: »

I just received my letters for compensation claim from Thompson. For flights Gatwick to Sandford 25th Apr and Sandford to Gatwick 9th/10th May.
Were those the ones you were on. I couldn't find the beginning of this thread.

The letters seem very generic and didn't actually address my issues with lack of communication from Thompson staff, incorrect information given (I was told by Thompson staff, once I found a number I could call in the US that I had to rush to the airport to still check in my luggage even though the flight was delayed until 3pm the next day!! - we got there and all check outs were closed and we wasted a stressful journey rushing there!), bad service on flight out to Sandford with delays, children not getting their dinner for over 2 hours on the flight which was 8pm UK time!
Anyway, rant over.... I don't know where to go from here. Is it worth re-writing to them and raising my points again?

There was so many different stories going around when we were all hanging around... I swear at one point on Gatwick to Sanford flight, we were told that it's because we were getting a bigger aircraft so all the seats had to be changed...!

Is it worth writing to Watchdog?

Thanks!

Hi, thanks for replying, those are the fights we were on.

The advice on this forum from those who seem more knowledgeable than me, seems to be that you will need to pursue this through the courts or at least threaten that you will.

I am about to send my first letter to Thomson but if that brings the standard response from them I will go to one of the NWNF companies.

At Gatwick were you given a reason for the delay?

By the way, the substitute plane we had both ways was larger in the sense there were more seats. But it had a different seating configuration so all our seat allocations had to be changed.
(It also had a much smaller seat pitch and as we are all tall the extra legroom on Dreamliners was the reason we booked with Thomson).

nicki_d987

After emailing, writing, facebooking, tweeting and calling (generally making a nuisance of myself!) Someone from Thomson legal phoned me today.

He said Thomson has "received a statement from Jet2.com" informing them of their intention to apply to the Supreme Court for leave to appeal.

He then said they are therefore requesting all matters remain stayed, as they had some court hearings at the latter end of last week which were not proceeded with as the matter was not yet "finite".

Having read the Huzar thread (and this one) religiously over the last few days, I pretty much quoted what other people have said in that Huzar is current case law, and remains so until such time as leave to appeal is granted. I said I would be surprised if courts had further stayed hearings when leave to appeal has not even been granted.

We basically came to the conclusion we would continue to disagree, and that I would still contact the court to respectfully request they lift the stay in my case.

Thomson are just continuing to use delaying tactics in a desperate attempt to avoid their responsibilities. I for one will not be put off and will be fighting til the bitter end!

legal_magpie

nicki_d987 wrote: »

Thomson are just continuing to use delaying tactics in a desperate attempt to avoid their responsibilities. I for one will not be put off and will be fighting til the bitter end!

The problem is that you did the "nice thing" by contacting them instead of just getting on with the case
People still don't realise that the airlines will do all that they can to evade their obligations and the only way forward now is to press on with all the stayed cases. The fact that Jet 2 have said that they want to appeal further doesn't justify the Court granting another stay.
JJ

Skid_Marks

curls wrote: »

I am about to send my first letter to Thomson but if that brings the standard response from them I will go to one of the NWNF companies.
.

If you go down the NWNF route make sure that you choose a reputable company.There is one that often gets good reports on this forum.

razorsedge

Sunshine81 wrote: »

I just received my letters for compensation claim from Thompson. For flights Gatwick to Sandford 25th Apr and Sandford to Gatwick 9th/10th May.
Were those the ones you were on. I couldn't find the beginning of this thread.

The letters seem very generic and didn't actually address my issues with lack of communication from Thompson staff, incorrect information given (I was told by Thompson staff, once I found a number I could call in the US that I had to rush to the airport to still check in my luggage even though the flight was delayed until 3pm the next day!! - we got there and all check outs were closed and we wasted a stressful journey rushing there!), bad service on flight out to Sandford with delays, children not getting their dinner for over 2 hours on the flight which was 8pm UK time!
Anyway, rant over.... I don't know where to go from here. Is it worth re-writing to them and raising my points again?

There was so many different stories going around when we were all hanging around... I swear at one point on Gatwick to Sanford flight, we were told that it's because we were getting a bigger aircraft so all the seats had to be changed...!

Is it worth writing to Watchdog?

Thanks!

Attention To Detail - It is important. Do not put 'Thompson Airways Limited ' on any court documents! That is not their name. (Although on several occasions that is what has been incorrectly put by my local court).

razorsedge

tigerstar wrote: »

Thank you for your prompt reply

Thomson filed their defence citing 'technical fault' saying that the aircraft suffered from an anti-skid defect. They are going down the old Ex Circ reason, that Huzar has now cleared up.
They are also being sticklers saying that they even want proof we were on the flight. I have kept our boarding passes though.

I'll write to Thompson rather than a random Thomas ;-) and pepper it with quotes from Huzar.

Hopefully, they'll just cough up- but I thought that when I first wrote to them...!

Attention To Detail - It is important. Best not write to 'Thompson' and do not put 'Thompson Airways Limited ' on any court documents! That is not their name. (Although on several occasions that is what has been incorrectly put by my local court).

A_Flock_Of_Sheep

having had a result on the Huzar appeal surely the Dawson result must be due soon?

cherry_trees1958

Hi all.Has anyone had any luck claiming for the delay/cancellation on flight TOM 5201 on 02/08/2011, from Zakynthos to Stansted with the scheduled departure time of 19.35 this flight arrived 12 hours late at 09.00 the next day at Luton Airport. passengers were due to land at Stansted. I only submitted claim recently, I know its time consuming so just wondered. Thanks all

Vauban

Well it will be decided one way or another soon, when Dawson is delivered.