Flight delay and cancellation compensation, Tui/Thomson ONLY

Goagoer

Vauban wrote: »

I understand the frustration: the judge in my case gave Monarch two separate attempts to get their act together (as well as accepting very late submission of documents). At times it felt very unfair.

But default judgements seem to be relatively easy to set aside. So the advantage of this "one last chance" approach is that, if the airline doesn't heed it, you'll likely get your money - and some costs too!

I'm not sure what to do when the deadline of23rd June arrives. How will I know if Thomson have complied or not? Do I contact the court or will they automatically enter judgement?

Vauban

You will need to contact the court - give them a couple of extra days in case it was received but not processed.

paul1672

Cupcake77 wrote: »

Hi Paul

I agree. It's definitely not going to be easy. We sent both letters in separate envelopes via recorded delivery. They have replied to one, but deny receiving the other. I have now emailed it and will put another copy in the post Monday.

Tracking the flights those days, it all seems a bit suss. Does quite tally up and as I said, I'm pretty sure the lightening strike took place a couple of days before we departed. Plenty of time to sort something out. I don't want to feed information to Thomson though incase we do go to court and they have time to think of some story beforehand.

I think we will continue fighting though as the customer service we received at Gatwick and Sanford was beyond a joke. Rude doesn't even cut it. I haven't even written to them about that side, I have just sent the standard template letter so far.

Totally agree with you in regards to the treatment we received in gatwick and Sanford, and their after-sales customer service is an absolute joke. When we checked in at gatwick the night before I'm pretty sure the lady said the delay was indeed due to a problem a few days earlier and it was a backlog...
Be interesting to hear back from them although I'm expecting to just be fobbed off again.
Keep us up to date with your progress and I will do likewise.
Good luck

Cupcake77_2

paul1672 wrote: »

Totally agree with you in regards to the treatment we received in gatwick and Sanford, and their after-sales customer service is an absolute joke. When we checked in at gatwick the night before I'm pretty sure the lady said the delay was indeed due to a problem a few days earlier and it was a backlog...
Be interesting to hear back from them although I'm expecting to just be fobbed off again.
Keep us up to date with your progress and I will do likewise.
Good luck

See that in itself is interesting. So they knew about the delay the night before? We got a text just after 6am the morning of the flight informing us of the delay. We were literally about to walk out the front door. When I called them they told me that they had only just found out about the delay and that they should receive a further update shortly. Did they tell you where our plane was coming from?

When we were queuing for the boarding gate (which again was a total shambles) people were saying that apparently they knew at 10:30 the previous night that our dreamliner would not be going anywhere that day so why were we told they had to fly an aircraft from Manchester whilst we were sitting at Gatwick waiting?

Grrr the more I hear the angrier it makes me lol

legal_magpie

What you don't understand is that the airlines loathe the regulations and will do anything to get out of paying. Of course this is unprofessional but they stand to lose massive sums under the regulations. So you need to stop whinging about the airlines' behaviour and to press forward with a claim

paul1672

Cupcake77 wrote: »

See that in itself is interesting. So they knew about the delay the night before? We got a text just after 6am the morning of the flight informing us of the delay. We were literally about to walk out the front door. When I called them they told me that they had only just found out about the delay and that they should receive a further update shortly. Did they tell you where our plane was coming from?

When we were queuing for the boarding gate (which again was a total shambles) people were saying that apparently they knew at 10:30 the previous night that our dreamliner would not be going anywhere that day so why were we told they had to fly an aircraft from Manchester whilst we were sitting at Gatwick waiting?

Grrr the more I hear the angrier it makes me lol

We arrived at check-in at about 19.00 the night before and was just advised there was a 3 hour delay and not to try going through security until 1 hour before as there was no point. There was even a mess at security as boarding passes were past the time we tried to go through and nobody seemed to know wot was going on. When we asked about the delay she just said there had been an issue a few days before and they are playing catch-up. No mention of it not being the Dreamliner at that time though or anything about another plane coming form else-where. We didn't find out about it not being the Dreamliner until we boarded.
Anyway, claim is in and awaiting response, although I'm not holding much hope
Paul

curls

paul1672 wrote: »

We arrived at check-in at about 19.00 the night before and was just advised there was a 3 hour delay and not to try going through security until 1 hour before as there was no point. There was even a mess at security as boarding passes were past the time we tried to go through and nobody seemed to know wot was going on. When we asked about the delay she just said there had been an issue a few days before and they are playing catch-up. No mention of it not being the Dreamliner at that time though or anything about another plane coming form else-where. We didn't find out about it not being the Dreamliner until we boarded.
Anyway, claim is in and awaiting response, although I'm not holding much hope
Paul

It is most interesting that you were told about the 'catch-up' the day before. This is exactly what we were told at Gatwick on the morning of the 25th, when the flight was said to be taking off at 3.00pm.

As you know we didn't get called to board until around 4pm and then queued for ages as they were having to re-seat everybody because the plane had changed. Other passengers in the queue said our plane had been sent elsewhere which was why we didn't have the Dreamliner. (Unfortunately, don't know where they had heard this.)

However, this could make sense of the contradictory excuses being given by Thomson.

Other than myself, Paul1672 and Cupcake77 are any other passengers of this flight reading this thread? Would be very helpful to know when you were told about the delay and what reason was given?

Vauban

curls wrote: »

Other than myself, Paul1672 and Cupcake77 are any other passengers of this flight reading this thread? Would be very helpful to know when you were told about the delay and what reason was given?

It's pretty clear that you were all given misleading information about the circumstances around your delay. But my question would be: so what?

You won't establish what really happened until the airline is forced to give you a definitive account, and that won't happen until you start a court case, as Legal Magpie advises above.

Do you think that writing to them again is likely to change their view? Even if you call them out? On the experience of hundreds of others on this forum, that's most unlikely.

My simple advice is: if you think you've got a claim, don't [!!!!!]* foot around any more.

EDIT: * this is not me swearing. What I wrote was "p u s s y f o o t". Honestly ...

jasmineisobel

curls wrote: »

It is most interesting that you were told about the 'catch-up' the day before. This is exactly what we were told at Gatwick on the morning of the 25th, when the flight was said to be taking off at 3.00pm.

As you know we didn't get called to board until around 4pm and then queued for ages as they were having to re-seat everybody because the plane had changed. Other passengers in the queue said our plane had been sent elsewhere which was why we didn't have the Dreamliner. (Unfortunately, don't know where they had heard this.)

However, this could make sense of the contradictory excuses being given by Thomson.

Other than myself, Paul1672 and Cupcake77 are any other passengers of this flight reading this thread? Would be very helpful to know when you were told about the delay and what reason was given?

Hi
My self & partner were on this flight from Gatwick to Orlando 25th April 2014, so too were two of our friends. We did not check in until around 1pm after we had a text at 6.15am informing us that the flight had been delayed until 15.25. No one at check in told us of any further delays, we found that out on the screen monitors. As for the flight back due on the 9th May.....well beyond a joke. Complaint letter sent to Thomson.....received a reply last friday regarding a flight to france in March??????? oh and guess what it was extraordinary circumstances for that flight too. Another letter sent to them today.

Sunshine81_2

curls wrote: »

It is most interesting that you were told about the 'catch-up' the day before. This is exactly what we were told at Gatwick on the morning of the 25th, when the flight was said to be taking off at 3.00pm.

As you know we didn't get called to board until around 4pm and then queued for ages as they were having to re-seat everybody because the plane had changed. Other passengers in the queue said our plane had been sent elsewhere which was why we didn't have the Dreamliner. (Unfortunately, don't know where they had heard this.)

However, this could make sense of the contradictory excuses being given by Thomson.

Other than myself, Paul1672 and Cupcake77 are any other passengers of this flight reading this thread? Would be very helpful to know when you were told about the delay and what reason was given?

I just received my letters for compensation claim from Thompson. For flights Gatwick to Sandford 25th Apr and Sandford to Gatwick 9th/10th May.
Were those the ones you were on. I couldn't find the beginning of this thread.

The letters seem very generic and didn't actually address my issues with lack of communication from Thompson staff, incorrect information given (I was told by Thompson staff, once I found a number I could call in the US that I had to rush to the airport to still check in my luggage even though the flight was delayed until 3pm the next day!! - we got there and all check outs were closed and we wasted a stressful journey rushing there!), bad service on flight out to Sandford with delays, children not getting their dinner for over 2 hours on the flight which was 8pm UK time!
Anyway, rant over.... I don't know where to go from here. Is it worth re-writing to them and raising my points again?

There was so many different stories going around when we were all hanging around... I swear at one point on Gatwick to Sanford flight, we were told that it's because we were getting a bigger aircraft so all the seats had to be changed...!

Is it worth writing to Watchdog?

Thanks!