Flight delay and cancellation compensation, Tui/Thomson ONLY

zzx

Hurrah, The Guidelines have gone!!!!

Removed from CAA website this morning.

Next - remove the advice that Huzar only applies to new cases. Huzar was a clarification of existing law, not new law.

Anyone else think consumers need a new regulatory body?

curls

justaskin wrote: »

Hi Karen and white Robbie, I was Mexico ready to zip up the case, when I received a phone call saying we would be delayed by 24hrs. It was obviously your flight.
This is were the story gets interesting, because the week before when we flew to Cancun, we had two slight delays. The first was about 3/4 of an hour, reason fault with air con. Great not to long on our way, so we thought. We pulled away from docking area, moved about 10 foot forward and stopped, then we were told of a fault with a valve that starts engine, back to docking area while engineer checked it out. This time only about 1/2 hour, with captain saying valve ok and it only starts the engine so don't worry, and he started engine in docking area to make sure it worked, we're off.
26 hour delay on way home, and what did captain say was cause of delay, fautly valve that starts engine. He said plane took off from Manchester, but returned because they didn't want to get to Cancun then have to send engineers out from UK. So when they returned to Manchester, cabin crew didn't have enough hours to make the flight back to Cancun.
I sent a letter to Thomson for compensation, and have received the standard fob off letter. But I will not give up, I will write back with all the points I have made above and let them know I'm willing to take them to court. Exceptional circumstances do not happen every week.

Hi, When was your flight from Mexico scheduled for? Just wondering because I think it may have been the plane we should have got from Orlando on the 9th May 2014 which was delayed 22 hours.

justaskin

curls wrote: »

Hi, When was your flight from Mexico scheduled for? Just wondering because I think it may have been the plane we should have got from Orlando on the 9th May 2014 which was delayed 22 hours.

Hi Curls, flight from Mexico was due to leave 15:45 on 11th May, but left the next day about 17:40.

justaskin

Sorry folks haven't read all posts, but what does NBA stand for ? Googled it and that says something to do with basket ball. Lol.

Vauban

justaskin wrote: »

Sorry folks haven't read all posts, but what does NBA stand for ? Googled it and that says something to do with basket ball. Lol.

If you had read the FAQs like you were advised when you first posted in May, you'd know the answer already.

You can't take this on without doing the spadework - of which reading the FAQs is only the beginning - so maybe think about handing it over to a NWNF company?

justaskin

Vauban wrote: »

If you had read the FAQs like you were advised when you first posted in May, you'd know the answer already.

You can't take this on without doing the spadework - of which reading the FAQs is only the beginning - so maybe think about handing it over to a NWNF company?

Looked again and still can't see it. Tells you what to do but couldn't find what it means.
I was just wondering whether it was worth my while sending another letter with the points I made or like Skid Marks says just send them an NBA.

legal_magpie

NBA= Notice before action

Alternatively LBA = letter before action.

Essexpaul

Flight TOM4643 August 2010 19hr flight delay. Court paperwork submitted Spring 2014 (although been in correspondence with Thomson since 2010). Thomson defence (2 yrs and extra-ordinary circumstances). Hearing is August 2014, I am due to pay £110 hearing fees by next week, which I will lose if Dawson judgement is overturned as this will mean that I am timed out. Although mediation box ticked I have not heard from Mediators. Should I contact them?? Is there any action I can take to try to safeguard my £110??
Any advice would be much appreciated.

David_e

Essexpaul wrote: »

Although mediation box ticked I have not heard from Mediators. Should I contact them??

You could try but, if the Hearing Fee is due next week, I can't believe there is any chance that mediation would happen before then.

Essexpaul wrote: »

Is there any action I can take to try to safeguard my £110??

None that I am aware of. Let's all just hope that the 6 year limit is upheld.

terriandaaron

hi
we was on the flight the next day(26th) and they were still giving the same reasoning, I had exactly the same letter, i sent off a nba 3 weeks ago there 7 days over the 14 days I gave them to reply by..... I've heard nothing, or anything about my downgrade claim .
I am going to start legal proceedings will keep you updated.






we was on sat 26th april

Cupcake77 wrote: »

Hi

It seems that we may have both been affected by the same "lightening strike". We flew from Gatwick to Sanford on the 25th April 2014 on TOM086. Our planned departure time was 11am. We received a text to inform us it had been delayed until 3pm. Once at the airport, they just kept changing the time without any explanation or compensation vouchers. We eventually took off at about 18:15. We didn't get the Dreamliner as planned as they had to get a replacement aircraft from Manchester.

We have written to Thomson who have stated that our delay was due to a lightening strike on another flight. I have a feeling this was a couple of days prior and what I'm wondering is how long is a reasonable amount of time to rectify this problem as they seem to e using it as an excuse for many flights. Surely they could have arranged an alternative aircraft prior to passengers waiting around at Gatwick?

To top the holiday off we then had a 22 hour delay on our return flight on the TOM743 on 9/5/14. Although I sent two letters at the same time, both recorded delivery Thomson are saying they only received one letter.

The letter we received when we arrived at Gatwick basically says that due to a delay on the outbound flight the crew had exceeded their legal working hours. At Sanford we were told that once again another aircraft had to be flown in due to a technical problem on their newest (4th) Dreamliner so we ended up on the 767 we initially flew out on. The airport staff said that the Dreamliner would probably end up flying back empty. All seems a bit contradicting to me, but it seems with Thomson I am going to have a fight on my hands to receive any type of compensation.