Flight delay and cancellation compensation, Tui/Thomson ONLY

d2cracker

That's the one. Defo terminal 2 at Manchester

bigmama1

Kate222 wrote: »

Hi

We have been fighting this now for over 9 months.

We were delayed in Orlando Sandford for over 6 hours with a 2 year old. From the minute we started checking in we knew there was a problem as we were taking ages to even get to the desk. When we eventually got to the front of the queue we were told it wasn't even our plane which had a problem but an earlier flight to another airport so they were taking our unaffected plane. This meant we had to wait for another plane to be sent over.

We went through the usual routes of templates to Thomsons which was rejected due to technical issues. The case was then passed to CAA who after doing their stuff came back with the same conclusion. We then decided to instruct a company to sort this out for us but, they decided to wait for the ruling on the Jet2 court case, and now this has gone in the favour of the claimant they are putting in for a court date. We are now quietly confident but waiting with bated breathe. :j

Will keep the forum updated.

Kate

Good luck. We have the Dawson appeal tomorrow as well!

d2cracker

The wedding was the 16th. Long day today

Vauban

d2cracker wrote: »

The wedding was the 16th. Long day today

None of that changes the advice I gave you in post #5.

If you want to take this on, read the FAQs on page one of the Thomson thread. If you have any further questions not answered by the FAQs, better to post there.

Midsummer_II

We were on the Thomsons flight on 25th April delayed for 6 hours and then the return flight on 9th May, delayed for 22 hours. Initially I believed Thomsons (I know naive) but having read various other reports think we should make a claim. Has anyone else who were on these two flights been successful, or heard back from Thomsons?

legal_magpie

Yes. Go for it. Write and ask the to reconsider in the light of Huzar. If they won't, issue proceedings

Midsummer_II

Thanks for that Legal Magpie, what is Huzar? My head is buzzing with all the information I have read and to a certain extent I have got totally confused with all the information.

atlasville

Hi
I have had this response from CAA and have absolutley no idea what they are meaning except I am not entitled to compensation. Could anyone shed any light on this please?




Dear Mr ****

Case *******

Thank you for your patience with us while we investigated your complaint about the disruption of flight TOM123 on 17th September 2013.

During our investigation we received information from Thomson Airways about the flight concerned, which we have considered in the light of new guidelines clarifying the “extraordinary circumstances” exception of EC 261/2004.
After considering all the information provided to us from the airline, it is our view that the disruption of your flight is of a type which means that the airline does not need to pay compensation. It appears from this information that there was a type of technical fault which means that, under these specific circumstances, the disruption was beyond the control of the airline and could not have been avoided. It is our view therefore that this disruption falls under the ‘extraordinary circumstances’ exception of EC261/2004 and as such, we believe that you are not entitled to compensation in this case.
Unfortunately we are unable to take your case any further. Our opinion that, in this case, the disruption was due to extraordinary circumstances is based on the information provided to us. Please be aware that this is not a legally binding opinion and only relates to the flight concerned.
Please note that we will not re-open your case to re-consider any aspect of our opinion. There is no appeal process within the CAA for this issue. We will also not enter into further correspondence on this.
It is, of course, still open to you to issue a claim in the Court but, in our opinion, we believe that the airline has a strong case not to pay compensation. As such, it is entirely up to you to decide whether you wish to pursue this further. You can find information on how to take court action at .
Yours sincerely,


Lawrence Ralph
Consumer Affairs Officer


Airline/Airport:
It is PACT’s policy to forward any airline/airport reply about an individual case to the complainant where possible. It is imperative that any information that you consider is confidential, is identified as such.

Passenger:
The information you supply to us will be used by us to provide advice or resolve your complaint. This will usually involve sharing the information with the airline or airport you are complaining about.

razorsedge

bigmama1 wrote: »

After seeing the above information, I got my bundle out which is all ready to pass to the court and Thomson next week. I thought I would amend the first pages on my Witness Statement and Skeleton Argument where I had put Thomson Airways Ltd! Obviously I would only have to print off the top pages, so wouldn't be a big job!

Before I did so, I checked letters received from Thomson Airways. Although at the top of their letters it says just Thomson Airways, at the bottom it says Thomson Airways LTD!

So, I'm not going to bother! Just let somebody try and tell me that I have got it wrong! I'm ready for them!

The main point I was making is that there is no 'P' in Thomson (although they are often taking it ). Many people are making that spelling mistake.

Vauban

atlasville wrote: »

Hi
I have had this response from CAA and have absolutley no idea what they are meaning except I am not entitled to compensation. Could anyone shed any light on this please?

When is it dated?