Flight delay and cancellation compensation, Thomas Cook ONLY

bensmart433

Sorry for double post, but also they told us it was a 10 minute technical issue that needed fixing, but severe weather delayed the flight by a few hours. Due to this, the crew exceeded their hours and couldn't fly back. Any ideas on whether this will be successful?

Vauban

No idea at all - if weather affected your flight directly, causing the majority of the delay, then you may have a problem. If the weather didn't affect your flight directly, or only accounted for a small delay which nevertheless put the crew over hours, your claim would be much stronger.

You've done the right thing passing this to CEDE so let's just wait and see what they say.

jaggerc1

Hi,

A friend of mine (2 passengers) were due to fly back from the Cayman Islands via Miami to Manchester on 10th September but got back a week later.

Thomas Cook were very poor with informing them and they've since had a phone bill for £216.

They were offered £500 e voucher.

Any help is help would be appreciated.

Tyzap

jaggerc1 wrote: »

Hi,

A friend of mine (2 passengers) were due to fly back from the Cayman Islands via Miami to Manchester on 10th September but got back a week later.

Thomas Cook were very poor with informing them and they've since had a phone bill for £216.

They were offered £500 e voucher.

Any help is help would be appreciated.

Hi jaggerc1,

It's impossible to say from the information supplied.

I think this will be weather related and probably a very long story.

The best place to start would be to ask your friend/s to put their flight details into a couple of the on-line flight calculators, such as Bott & Co or many others.

This will give them an indication of whether they have a valid claim.

Good luck.

Becciboo1981

Had a delayed flight (12 hours) coming back to Stansted from Zante in August with Thomas Cook Airlines. Complained via their online form which was easy enough. Got an email fairly quickly back saying I was entitled to compensation and they'd initiated a BACS payment of £1500 into my account and I should receive it within 10 days. The 10 days came and went so I rang and they said that that timescale had been a mistake and it should have said 28 days. I was annoyed but thought ok. Now 28 days has come and gone, I've rung again and they aren't in the least bit bothered. They tell me there is nothing wrong on their end, we've checked the a/c number and sort code and that's right and just to wait. Does this mean they have an infinite amount of time to pay me? Not sure what my next step is? Any help would be appreciated.

Mrs_Tee

My parents are claiming for flight delay compensation and are using the Resolver tool as recommended on this site. Below is their claim to TC and then TC's reply:

Dear customer services team,

I am writing regarding a delayed/cancelled Thomas Cook Airlines flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference:
Existing complaint reference:
Flight number: MT1924
Departure airport: Manchester International Airport, MAN
Scheduled departure time: Wed 2/08/17 6:20
Arrival airport: Bourgas Airport, BOJ

Number of passengers: 2
Other passenger names:

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

A drink of water was provided and the offer of 1 free extra drink. No food was offered.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Reply:

Dear Mr,

Thanks for being patient while we looked into your recent enquiry about your flight with us.

I've now completed the review of your claim. The aviation report shows it was caused by a bird strike to the aircraft which should have been operating your flight. This means that under EC Regulation 261/2004, the delay will still be classed as extraordinary circumstances and I'm not able to offer compensation for your claim.

We work hard to make sure your flight is on time and I'm really sorry you were delayed. Thanks for taking the time to get in touch. We hope we'll be able to welcome you back on a flight with us soon.

Thank you once again for contacting us and if I can be of further assistance, please do not hesitate to ask.




We countered this with the knowledge that the birdstrike affected the 2nd plane and not the original that had a fault:

Dear Sir or Madam,

I am writing to complain about an issue with Flights - MT1924 departure UK at Thomas Cook Airlines. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far. This is because the primary fault was with the first aircraft which was unaffected by bird strike. The first aircraft presented with a mechanical fault, it was the subsequent second aircraft that was to replace the latter that was affected by bird strike, therefore I believe that this claim for compensation is valid.

As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful if we could move forwards towards a solution.

Yours sincerely,

This email was sent on the 30th August and we have heard nothing in reply. Are we right to pursue this?

TIA

Mrs_Tee

BlueMac wrote: »

Hi
Flight was
MT 1925
Bourgas to Manchester ( 13.00)

The bird damage was on the 2nd plane

Thanks

My parents were on the opposite flight to yours and we are in the process of making a compensation claim. Did you have any luck?

Mrs_Tee

Resolver gave us the option to escalate today and we have done so

Carsontom172

Was anyone else on this flight? Over 5 hour delay.
Applied for compensation but just got refused due to extraordinary circumstances, weather conditions and hurricane irma. I have replied asking them to prove their case and provide evidence re this and what reasonable measures they took.

Cheers

111KAB

Wrong thread > https://forums.moneysavingexpert.com/discussion/4384699