Flight delay and cancellation compensation, Thomas Cook ONLY

JPears

TC are probably trying to fob you off.
The time when the doors open counts.
Have you checked with Botts online to see if you have a valid claim?
Download Vauban's guide, and continue with your claim.

Tyzap

Longhaul wrote: »

Thanks for your reply.my first post a bit unclear I think.
We landed at Las Vegas Airport 8mins before the 3hrs rule ,but doors not opened for another 15 minutes at least so we definitely went over the 3hrs delay.
Thomas Cook claim security issues for delay "US Immigration insisting 3 passengers off loaded at gate " No passengers got off separately, we all got off when doors opened.

Hi Longhaul,

It sounds like a valid claim. They cannot dispute that at least 2h 52m was due to a genuine delay, presumably because they departed late from MAN.

Ask TC for a deadlock letter and to refer your case to CEDR.

Good luck.

efus

Hi All, Just to update this forum on my flight delay claim. Have today recieved 2 emails via resolver from Thomas Cook, first one confirmed that my party was entitled to £1080 for our flight delay, to be paid into my account within 10 working days. Second email 5mins later had a holiday voucher attached for the above amount. Replied to them declining the voucher, and confirmed that I expected to recieve the £1080 as a credit into my bank account within 10 working days. So result :j Was building myself up to a long fight with Thomas Cook. So thanks to all for your support and good luck to anyone else claiming.

Tyzap

efus wrote: »

Hi All, Just to update this forum on my flight delay claim. Have today recieved 2 emails via resolver from Thomas Cook, first one confirmed that my party was entitled to £1080 for our flight delay, to be paid into my account within 10 working days. Second email 5mins later had a holiday voucher attached for the above amount. Replied to them declining the voucher, and confirmed that I expected to recieve the £1080 as a credit into my bank account within 10 working days. So result :j Was building myself up to a long fight with Thomas Cook. So thanks to all for your support and good luck to anyone else claiming.

:beer:Great news efus:beer:

You had a clear cut case and they haven't tried to escape their responsibility, so good news all round.

Well done.

lglee1983

Hi guys,

I'm just looking for a bit of guidance on what to do next in regards to a flight cancellation.

Our Thomas Cook flight was cancelled on Monday 6th November. We were returning to Manchester from Hurghada. When we first arrived at the airport, the check in board informed us that there was a 75 minute delay. We were due to fly at 7pm, it was delayed to 8.15pm.

We arrived at the airport at 3.30pm and was asked to proceed to the check in gate at 5pm, which we thought was remarkably early considering the delay. We put it down to the fact we had to go through the security checks.

Once through, we had to sit and wait, and with 2 young children, this was not great. During this time, the check in board let us know the flight had been delayed further, put back to 9.30pm. Eventually, we got fed up and had to argue our way back towards the duty free shops to grab a coffee and just occupy the kids for a little while. As we headed back to the gate, we had to stop at the security checks again and was then told that our flight had been cancelled.

I mention the above just to give people the full information, not sure if it is relevant.

We were told by the Egyptian airport official that the flight had been grounded in Heraklion due to not having enough fuel to get over to Hurghada and that if they refuelled and headed over, the pilot and crew would be doing over their working hours. Thomas Cook provided us with a hotel for the night and had us on a flight the following day at 12 noon. Which was delayed again by another 2 hours.

On the flight home, the pilot explained over the tannoy that the delay was due to turbulence over Italy. The cynical side of me says it is just Thomas Cook covering their backsides, as the flight was full and I would imagine this would cost an absolute fortune in compensation payments.

Myself and my partner both had to miss out on a days work. We have also received a fine from my eldest sons school for him being absent on the Tuesday and it not being down to illness. Not to mention the supplies we had to buy for our youngest child, nappies etc....which are NOT cheap in Egypt.

I have never been in this position before so I am not exactly sure how to handle it. I have emailed Thomas Cook already via Resolver and they say I do not have a case for compensation due to it being down to adverse weather.

Where should I go from here!? Can I even take this further or do I not have much to go on!?

The flight number was TCX 487.

Thanks a lot in advance.

tiddles93

According to Bott and co you are entitled to 600 euros per passenger, I wouldn't use them though as they take a hefty sum for commission.

Tyzap

lglee1983 wrote: »

Hi guys,

I'm just looking for a bit of guidance on what to do next in regards to a flight cancellation.

The flight number was TCX 487.

Thanks a lot in advance.

Hi lglee,

You should claim EC261 compensation from TC, they may not contest it.

Google and then download 'Vaubans guide' for lots of info. If TC contest your claim come back here for further assistance. If you paid anything towards the children's places you should also claim for them.

Good luck.

BlueMac

Hi
After Thomas Cook originally turning down my claim. i used Resolve and after going through a few stages have now been paid out full compensation by Thomas Cook.

Thanks for the advise here and thank you Resolve

:beer:

Ian

Tyzap wrote: »

Hi BlueMac,

I think it's worth taking your case to CEDR where you can find out more detail about the claimed sequence of events leading to your delay.

You flew on aircraft registration D-ABOH which is a B757-300 (that is the extended version) and is operated by Condor, the German airline.

Your aircraft arrived from Dusseldorf into Manchester at about 8.11 that morning and then departed for Burgas at around 10.30.

If they will not give you full details about the EC there is a 2nd way. The airline must file a MRO (mandatory reporting occurrence) to the CAA following a bird strike, so you could ask for details of this from CEDR. However, TC should supply those details as a part of their rejection of your claim.

A this stage, without further details, it is vary hard to be certain how valid your claim is.

Good luck.

Tyzap

BlueMac wrote: »

Hi
After Thomas Cook originally turning down my claim. i used Resolve and after going through a few stages have now been paid out full compensation by Thomas Cook.

Thanks for the advise here and thank you Resolve

:beer:

Ian

:beer:Well done BlueMac:beer:

TC haven't pushed it to the limit before accepting your claim. Well done all round, again.

dan05delaney

Hi guys, this is a bit long but just need the advice

On Saturday 11th November, my girlfriend and I were booked on flight MT1867 from Tenerife to Manchester, scheduled to depart at 15:05 (to arrive in Manchester 19:35), after checking in at airport we called to go to gates and we were waiting for gates to open and after an hour of waiting (time now 15:00) we were told there was a mechanical fault with the batteries, they were trying to repair it but they might be getting a plane from Gran Canaria to replace it so we can get back to Manchester.

2 1/2 hours later we were called to the gate again when the Rep appeared again and told us a plane was on its way but there was 50 seats less on it so they would be prioritising families, elderly, diabetic etc. but this 50 would be given a letter for €400 compensation and put in a hotel then put on a flight to Birmingham and then a coach back to Manchester after landing.

the time is now 17:30 as we were told we wouldn't be getting on this new flight and to hand over boarding passes and luggage labels so they could put our bags on this new flight, we were then escorted to a coach handed to a new rep and split across 4 hotels, the time was now 19:00 and we were told we had to be ready to be collected at 00:15 to get back to the airport so we could check in as our flight to Birmingham was at 02:45.

We get in the hotel and I have to then borrow a pair of Jeans from the lost and found so I could have some food as no shorts were allowed, so 00:15 comes along and we get the coach back to the airport and are greeted by a different rep who told us we would be given a couple of letters, one with our offer of compensation on, we asked this Rep what had happened to our luggage and we were just told "it had been sorted", we boarded the plane and then Arrived in Birmingham at 07:00, we were then greeted by someone off the plane who told us our Luggage had not arrived in Birmingham and we needed to fill out lost Luggage forms, and that our coach would be collecting us at 8:30

We filled in the forms as asked and questioned the Lost Luggage desk and was told by the friendliest woman we had spoke to and we were told that she had been told at 2300 the night before that our bags were never going to be put on a plane to Birmingham, but she couldn't confirm if they were still in Tenerife or in Manchester we could check when we got back to Manchester if they were there.

The coach arrived and took us back to Manchester at around 10:00 Sunday where we get to the Information desk in T1 and ask if our luggage was there and if It could be collected, they confirmed it was there but the baggage handlers couldn't get it to us as it had already been processed for courier,

We finally got our cases back yesterday, 13th Nov.

So nightmare trip back from Tenerife, just wondering if anyone else has been in a situation like this? are Thomas Cook trying to buy us off with the €400 so we don't take it further or are we entitled to more compensation for the trouble we went through