Flight delay and cancellation compensation, Thomas Cook ONLY

tiddles93

LGreen47 wrote: »

I was on the same flight as you.

I complained to TC and they told me they would be paying 300 euro each, I emailed an email of complaint to say I was not happy with this, but they just put the money in my account and ignored my emails.

I'm Pondering whether to pay the £25 for CEDR.
Thanks for your post!

L

I've at last had a reply this morning from Thomas Cook, they are claiming that the delay was 3 hours and 55 minutes and therefore the 300 euros stands.
I disagree, the wheels hit the tarmac on 3 hours 23 minutes, undisputed by them and flight radar confirms this, there is no way that the aircraft taxied from the runway to stand and the airbridge was applied and the doors opened in 2 minutes.
Strangely both Bott and EU claim were showing a 600 euro claim but both have amended it to 300 euros, perhaps I'm missing something or something underhanded has been going on.

JPears

Maybe Bott and EU claim have done further research to establish correct timings?
Did you make a typo - plane touch down "3hrs and 23 minutes" ?
See this link regarding ACARS which records data.
http://forums.moneysavingexpert.com/showpost.php?p=73453639&postcount=705
You may need to proceed to court action to get this evidence, if you are sure of your timings.

tiddles93

JPears wrote: »

Maybe Bott and EU claim have done further research to establish correct timings?
Did you make a typo - plane touch down "3hrs and 23 minutes" ?
See this link regarding ACARS which records data.
http://forums.moneysavingexpert.com/showpost.php?p=73453639&postcount=705
You may need to proceed to court action to get this evidence, if you are sure of your timings.

No typo, data available from various flight data sites all show a touchdown of 19-23 when the scheduled arrival time is 15-30, I and other passengers were aware of EU261 and were watching and recording the time.
Thomas Cook are claiming wheels down to doors open is 2 minutes, anybody that has flown would know this is not possible where an airbridge is involved, let alone a remote stand.
They are trying it on, shame on them.

JPears

Sorry your message was confusing:
>> the wheels hit the tarmac on 3 hours 23 minutes,<<
You meant 19:23?
If so, I would agree, you would appear to have a valid 600 claim.
Perhaps CEDR is worth the risk for £25 (rather than small claims court costs) as you should be able to request ACARS date via the CEDR?

tiddles93

My apologies, yes it was 3 hours 53 minutes to landing.
CEDR state that I can't apply to use their services until 8 weeks after my original complaint so will need to wait a few more weeks.
In over 30 years of flying I've never flown with a pilot that can touchdown on a runway, taxi to stand, have an airbridge attached to the aircraft and a member of the cabin crew open the door in 2 minutes.
If this did happen then my claim won't be with Thomas Cook, it will be with Apple as mine and 4 other pax were within sight of the door and all of our IPhones clocks are faulty.

Thomas Cook are obviously hoping I and other pax will let this drop, they're wrong!

JPears

If you ask TC for a deadlock letter, I think you can move forward with CEDR.
Did TC pay you the €300?

tiddles93

JPears wrote: »

If you ask TC for a deadlock letter, I think you can move forward with CEDR.
Did TC pay you the €300?

Yes they did, within 5 days of me making my claim, remarkably quickly IMO, perhaps too quickly.
Edited to add that a request for a deadlock letter sent to Thomas Cook.

guardianangel

Hi
I was recently delayed coming back from Marsa Alam. Would people suggest I complete the TC customer service page or go via Resolver?
thanks in advance

Tyzap

guardianangel wrote: »

Hi
I was recently delayed coming back from Marsa Alam. Would people suggest I complete the TC customer service page or go via Resolver?
thanks in advance

Hi guardianangel,

Your first port of call should be with the airline.

If you want an opinion on your claim, just post your flight details and circumstances here.

Good luck.

jgardi7

Hi,
Just wondering if this argument has any legs.

We were delayed as part of a package holiday to Roveniemi as a Lapland experience. We were in the airport at 4.15 am for a 6.15 am flight when the snow came down in Birmingham. The flight was delayed, while the airport was closed, but the airport re-opened the pilot and crew ran out of hours and we were kept in the airport until 4.30 p.m before we were told to come back tomorrow at 3.15am for a flight leaving at 6.15 am. There was no assistance with Hotels or Taxis.

Day 2 arrived before 3.15 am. No staff to bee seen indicator already showing that our 6.15 am flight was delayed until 8.45 am. This flight did not leave until 10.30 am. A further delay of 4 hours 15 minutes.

So are we entitled to compensation for the flight on the first day being delayed for over 3 hours and then a further delay of over 3 hours on the second day? The flight numbers were the same but the dates were different?

The service from TUI was awful in every regard and we ended up paying for excursions that were in our original package that we missed because the pilot had run out of hours. They have aggressively offered us compensation on a take it or leave it basis which really doesn't cover the loss of time, additional and level of child disappointment. I was very surprised at how terrible they were with a child focussed holiday.

Any advice would be gratefully received.