Flight delay and cancellation compensation, Thomas Cook ONLY

batman44

JPears wrote: »

Batman - you don't. You now have to wait until your hearing to beat the c**p out of them.

thanks for that bud:D

batman44

Bundle done...end game in sight?

Hev83

After receiving an email on Monday 19th Jan confirming a payment had been processed into my bank account, I have this morning finally received the payment of £970!! Yippee!!


It's now over to Bott & Co to deal with two other flights I am struggling to get compensation for.


DO NOT GIVE UP!!!

Vauban

Great news - well done.

newtonflotman

After 6 weeks of hearing nothing and a phonecall to them yesterday - Today I have received an email stating that I will receive my compensation within 28 days (already stated I wanted payment in Sterling). They quoted that the aircraft had suffered mechanical failure which used to be classified as exceptional circumstances. Strangely though I know the plane DID NOT suffer mechanical failure. A plane flying from Manchester to Palma that day had suffered mechanical failure and passengers had an 8 our wait so our plane scheduled to land at Norwich was sent to Manchester then we had to wait for them to re-schedule an available plane to fly to Norwich for a Manchester to Palma flight.
Anyway looks like compensation coming my way x 3 persons.:beer:

JPears

Bumped to the top for noobs

jon2012

I've had to take my claim to Bott & Co after 18 months of refusal to pay out by Thomas Cook.
It's a pity the euro has gone up to €1.30 to the £ as its looking like I'll get over £100 less when converted to pounds than I would when the delay occurred.
Is there any chance of them paying out in pounds at the exchange rate at the time of the flight.?

richied

richied wrote: »

i reposted for more opinions on wheather to take the matter further or just take what is offered , why do you keep bringing up a disruptive passenger , the captain never mentioned this, nor did any of the flight crew

Thanks for giving rubbish advice , pity you did not read my original post properly , Tomas cook just paid out

111KAB

jon2012 wrote: »

Is there any chance of them paying out in pounds at the exchange rate at the time of the flight.?

Not if now going through Bott & Co. Generally level of interest and deemed exchange rate/date determined by judge on day of court hearing so for YOU no court hearing.

luckyladyme

Evening all

I have received this on 5th Jan from TC, Should I give then a bit longer to reply or chase them?:mad:

Anyone else claimimg for TC flight TCX 614 Manchester to Antalya 13 Sept 2010, flight should have departed 07:25 but left at 13:31 and once boarded there was a further delay of an hour due to a problem with closing the door !!

Dear Me
[FONT=&quot]Thank you for your recent enquiry about your flight delay.

We are very sorry that your flight was delayed. We are currently investigating the reasons why and as soon as this has been done we will contact you again.

We will now implement the recent decision by the Supreme Court in the Huzar vs. Jet2.com case on Friday 31 October 2014. This ruling confirmed that a number of technical incidents leading to flight delays can no longer be classified as extraordinary. This is different to previous guidance given by the UK CAA and other national enforcement bodies.

We accept this new decision and we will now review all our cases in light of this recent change.

Due to the high workload that we are currently experiencing we want to apologise for any delay in our response to your enquiry. We will try to reduce our response times to acceptable levels as quickly as possible. You will hear back from us soon.

In the meantime, we want to thank you for your patience.

Kind Regards,

Anne Sludden

Customer Relations

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