Flight delay and cancellation compensation, Thomas Cook ONLY

Okane1969

JPears wrote: »

Okane - Did you pay anything for your child's flight?

Yes JP I paid the standard rate for infants on a long-haul flight. It was either £59 or £69.

Vauban

Okane1969 wrote: »

Yes JP I paid the standard rate for infants on a long-haul flight. It was either £59 or £69.

Then the regulation is clear that they qualify for the full compensation amount. And even the supine CAA agrees.

Okane1969

Vauban wrote: »

Then the regulation is clear that they qualify for the full compensation amount. And even the supine CAA agrees.

Thanks I thought this was the case but they have chosen to ignore my emails once again. I will get back on the case right away.

JPears

Okane, quote the relevent section of Reg 261/2004 at them.
Mention Notice before Action.
Then mention submitting court papers 2weeks later if no joy.
That will either get their attention, or you will have to follow that route.

laudan

laudan wrote: »

For those with query on timescales for resubmitted claims.

06/11/2014 Resubmitted claim by email, generic reply.

02/12/2014 Email saying claim now payable should receive payment
Email within 28 days.

22/12/2014 Payment email received including holiday voucher.

23/12/2014 Phoned to request cash payment advised it will be
received in 28 days (maybe longer)!!!!

16/1/2015 Received email payment has been authorised

21/1/2015 cash received into my bank account

Thanks to everyone for their help

JPears

Congrats :beer:

CarpeDiem

Thomas Cook are refusing to even look at my claim because we dont have a boarding pass, invoice or the like......it's from 2009..... of course we don't have it. Ocean Village no longer trading so cant get anything from them !! anyone overcome this ?

DeepDiver

DeepDiver wrote: »

Well I put my template letter in for a 4.5hr delay. They replied 16 days later with what looks like a standard letter.


"Thank you for contacting us about your flight.
I am sorry that your flight with us was delayed and for any inconvenience that this must have caused you. We work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.


Unfortunately there are a number of factors that can contribute to a delay that have to be considered, such as Airport Authorities or Air Traffic Control, before an up to date departure time can be secured. As soon as confirmed information becomes available we commit to telling you at the airport or in resort.


A full investigation has been carried out to find out what the cause of the delay was and we can see that the flight was delayed due to circumstances that were completely beyond our control. This investigation shows that the root cause of the delay was due to industrial action/to adverse weather/a medical emergency.


On this occasion under EU Regulation 261/2004 compensation would not be payable.


The on-time performance of your flight is as important to us as it is to you, and I’m really sorry that you were delayed. Once again, thank you for contacting us, and we look forward to welcoming you to travel with us again soon".


Guess i'll have to try elsewhere

Well They finally coughed up after their initial refusal from my holiday in June 2014. I complained to the CAA who took up the case and agreed I was due compensation after the Jet2 v Huzar appeal failed. I received the usual voucher for £970 which I will be very happy to spend on another holiday.

Vauban

DeepDiver wrote: »

Well They finally coughed up after their initial refusal from my holiday in June 2014. I complained to the CAA who took up the case and agreed I was due compensation after the Jet2 v Huzar appeal failed. I received the usual voucher for £970 which I will be very happy to spend on another holiday.

It is usual to be offered the voucher, and then usual to ask for (and get) the money in cash. Better than being tied to voucher T&Cs ...

111KAB

Vauban wrote: »

It is usual to be offered the voucher, and then usual to ask for (and get) the money in cash. Better than being tied to voucher T&Cs ...

And better than being tied to Thomas Cook ..... you can choose another 3rd rate carrier such as Monarch, Jet2, Thomson or why not get a recommendation from the CAA .... they are close to all the airlines.