Flight delay and cancellation compensation, Thomas Cook ONLY

spot3

laudan wrote: »

Lets see how long we have to wait this time. There were 4 different families in my group, 3 families don't know yet don't want to tell them till I have the money safe in my bank. 1 family coukd really do with the cash at the moment so tempted to tell.

That'll be a lovely surprise, I'm the same, I told my friend when the initial claim got rejected but I haven't told her I've resubmitted and been successful yet, she'll be over the moon.

JPears

Well done and congrats,:beer:,
but should be in Thomas Cook thread please

Vauban

That sounds like a really epic struggle Topcat - many congratulations.

Would be interested to hear more detail: did the airline ake formal submissions to the court that proved factually untrue? And was there any criticism from the judge about this?

In my case - which also took three hearings - Monarch submitted to witness statements which their witnesses had to retract because they couldn't substantiate the contents and were not prepared to attest to them on oath. Frankly it's a disgraceful cavalier attitude.

CarpeDiem

Vauban wrote: »

The CAA is unlikely to be able to help you; what do you think they will do? When in 2009 was your flight? Make sure you don't get timed out!

Hi

As I have a reference/case number I cannot be timed out (hopefully) as that will evidence submission.

How long (ish) is it taking them to respond to claims ?

JPears

CarpeDiem wrote: »

Hi

As I have a reference/case number I cannot be timed out (hopefully) as that will evidence submission.

How long (ish) is it taking them to respond to claims ?

No Carpediem, if you go 6 years beyond the date of the travel delay before your submit COURT papers (N1 or MCOL) you will run out of time. 5 years in Scotland.
It matters not one jot when you contacted the airline.
What date was your delayed flight?

hellyboo93

I have been waiting months for a reply from TC about being delayed 24 hours in Florida in 2011 and received one yesterday.

At the airport I was told someone had been in an accident and our plane was diverted to them, in the email it says it was due to a component failure but because it was a manufacturing problem they don't have to pay out.

Also, the lady continually referred to my 'previous claim' and 'reassessment of the previous outcome' despite not having any contact with them prior to yesterday.

Has anyone else had a similar reply?

111KAB

hellyboo93 wrote: »

.....it was due to a component failure but because it was a manufacturing problem they don't have to pay out.

Load of bo**ocks - they are wasting your time and they should be taken to court.

jon2012

111KAB wrote: »

Load of bo**ocks - they are wasting your time and they should be taken to court.

Seems like an awful lot of manufacturing faults on parts they are fitting. More like the latest bull excuse that their legal team have come up with.

G17GJP

I have just received a letter detailing my compensation of £720. I have no argument with the amount being offered. However, They have said I am to receive it in vouchers towards my next Thomas Cook Holiday.


Are they allowed to do this is or can I make them pay in cash as I would prefer. ?

Vauban

G17GJP wrote: »

Are they allowed to do this is or can I make them pay in cash as I would prefer. ?

Cash as you prefer.