Flight delay and cancellation compensation, Thomas Cook ONLY

stooklie

I believe I would be in a strong position in proving I was on the flight as I have the provided them with the flight number, date and the delayed departure time from the flightstats website. I also have a copy of my credit card statement making the payment to them and a note in the database of the hotel documenting my delayed arrival.
The problem is they will not even examine my claim without their documentation.
I have considered applying a subject access request to them but it seems ludicrous to apply to them to give me information, which I have been told by them they hold, so that I can give it back to them

chili2001

Ich wrote: »

So folk don't change addresses, are you sure about the passport numbers, has anyone been asked for them as proof? I've never seen that on here as it would save folk having to find booking references etc.

But of course conmen don't operate and wouldn't do such a thing wouldn't they?

I think you are totally misunderstanding me! It is up to TC to PROVE you weren't on the flight. Oviousley, they have ALL your details so would be impossible for anyone to pretend they were on a flight that they weren't. Jeez!

tony53708

stooklie wrote: »

I believe I would be in a strong position in proving I was on the flight as I have the provided them with the flight number, date and the delayed departure time from the flightstats website. I also have a copy of my credit card statement making the payment to them and a note in the database of the hotel documenting my delayed arrival.
The problem is they will not even examine my claim without their documentation.
I have considered applying a subject access request to them but it seems ludicrous to apply to them to give me information, which I have been told by them they hold, so that I can give it back to them

Stooklie, I never had any documentation or booking reference number, old emails etc. I had to look at our passports to even find the date of the flight in question from Turkey to Manchester in July 2009. The only details I gave them were the date and flight number and number of hours delayed which I retrieved from Flightstats site.

chili2001

stooklie wrote: »

I believe I would be in a strong position in proving I was on the flight as I have the provided them with the flight number, date and the delayed departure time from the flightstats website. I also have a copy of my credit card statement making the payment to them and a note in the database of the hotel documenting my delayed arrival.
The problem is they will not even examine my claim without their documentation.
I have considered applying a subject access request to them but it seems ludicrous to apply to them to give me information, which I have been told by them they hold, so that I can give it back to them

You keep jumping through their hoops and they will keep setting them up for you!

twiggylamb

Centipede100 wrote: »

Which flight have they compensated you for?

They have compensated me for the 2010 holiday and after phoning them this morning they have confirmed that they will be sending me the cash equivalent and I will have it within 28 days.
I sent my letters to [FONT=&quot]Thomas Cook Tour Operations Limited[/FONT]
[FONT=&quot]The Thomas Cook Business Park[/FONT]
[FONT=&quot]Coningsby Road[/FONT]
[FONT=&quot]Peterborough[/FONT]
[FONT=&quot]PE3 8SB[/FONT]

stooklie

Thanks everybody for the comments which have been helpful. I now think it is the time for an answer or move to court action. Will post any update which I think would be of interest.
Good luck.

grazzzz

Ich wrote: »

So folk don't change addresses, are you sure about the passport numbers, has anyone been asked for them as proof? I've never seen that on here as it would save folk having to find booking references etc.

But of course conmen don't operate and wouldn't do such a thing wouldn't they?

your passport has a barcode strip on it it, your travel can be traced easily when you go through customs its scanned every time

grazzzz

Oliviad wrote: »

I wondered if anyone can let me know what I should do next.

I have sent the first standard claim letter and received a phone call from TC customer service saying they had received my letter and would write to the airline. The man (Robbie) confirmed he had in front of him the reason for the flight delay was as I had quoted (light out in passenger toilet ), he said they had to write to the airline to confirm. I've never had any letters from them, just this phone call and another call today (after a chaser letter) stating still waiting on airline? Waiting for what? An answer that they already have... They have the reason for the delay. So do I have to get written confirmation of the fault or proceed to court. Thanks

They appear to be stalling at every chance !
Give them 14 days then straight to court ,i filled in my court application thur just waiting now !

jacksback

Had a letter off TC this morning enclosing their defence to the court,, letter states they will be paying for my inbound flight which had already been agreed and their reply to the outbound one, which I have been waiting to know the cause of is:

'with regard to the outbound flight, the Defendant is unable to admit nor deny the Claimants claim for compensation as its enquiries in this respect are still ongoing'

How is this a defence?? Are they just allowed to continue with no reason indefinetly?? Will this incur court costs now??

Thanks for any info!

twiggylamb

stooklie wrote: »

Congrats to all who have had been able to get thomas cook to pay out. Have all of you successful claimants been able to produce boarding cards, tickets etc as per the sandard letter from Thomas Cook as they are refusing to examine the circumstances of my delay in 2010 without these documents.
Comments would be appreciated.

I was able to provide the original invoice as I booked online and had kept all my correspondence.