Flight delay and cancellation compensation, Thomas Cook ONLY

Mark2spark

Ha ha ha ha well that's given me a laugh this morning.
The onus is on the airline to *prove* the existence of EC's. So if they can't prove it, you win.
How long have they had already?
All it takes is reading the pilots log surely? :rotfl:

jacksback

Mark2spark wrote: »

Ha ha ha ha well that's given me a laugh this morning.
The onus is on the airline to *prove* the existence of EC's. So if they can't prove it, you win.
How long have they had already?
All it takes is reading the pilots log surely? :rotfl:

Is that for me MarK? Yes, the first time I enquired as to the reason for the delay and requested compensation was January 2011!

How come the court accept that this is a defence,, it clearly isn't,, I should get interest for the time they are taking to pay me!

Mark2spark

Yes that's for you Jacksback.
I'm not an expert on the workings of the court, but it appears to me that you can file for judgement by default as no defence has been entered.
It might require an explanatory letter stating that the claim commenced over 2 years ago and they still haven't made their minds up what defence they are going to use.

jacksback

Will do that now Centipede,, should I send a copy to TC or not bother?


Thanks

Danny4681

Do you think I will have any luck? We were delayed for 8 hours from Manc Uk to Sanford USA in 2009, flying with Thomas Cook. I complained back then and rec the following reply...service on the plane was shocking too, they replaced the plane with a small plane used for short haul flights, ie Spain, only one of the ovens was working on the plane too, so meals were cut short, worse 11 hour flight of our life's!

Thank you for your further letter and apologies that we have been unable to reply sooner. I am sorry you are unhappy with our earlier assessment of your complaint and genuinely regret that you found it necessary to write once more. In view of your further comments, I have taken the opportunity to review your complaint and I am very sorry to learn of the difficulties you describe.

I am very sorry about the lengthy delay that occurred on your outbound flight and the subsequent change of aircraft and on board facilities for both flights. I can fully understand how frustrating this time must have been for you. Having investigated this matter, I can see that the aircraft scheduled for your flight had a technical problem. This type of situation can arise without warning and despite the normal routine maintenance that all our aircraft undergo.

As soon as we were notified of the problem, investigations were made into the possible options to ensure the delay and the inconvenience to customers was kept to a minimum. It is usual for several different courses of action to be considered to try and secure the most efficient and timely solution. The amount of information available does depend on the reason for the delay. We would never intentionally with hold information or give incorrect details. Information can change, if for example we are waiting for information from engineers or for a time slot from the Air Traffic Controllers. Timescales can sometimes slip although at all times we would be working towards as early departure as possible.

Due to the technical problem with the aircraft originally contracted for your flight, our airline team worked very hard to find the quickest solution and to get our customers en route as soon as possible. Therefore, with no immediate resolution to the technical problem with the original aircraft, another aircraft was subbed to continue with the flight. Regrettably this subbed aircraft was the only one available at the time and was unfortunately smaller and with different facilities. Although I appreciate the degree of inconvenience this may have caused on both flights, this solution was the most efficient and quickest way to get all our customers to their destination, rather than wait a longer time for the original aircraft to be fixed ready for flight.

I am further dory you were unhappy with the in flight service on your outbound flight. I would assure you that we do train our cabin crew to work to a high level of customer service, and this receives a very high focus in all our inductions. I will pass your comments on to our cabin crew manager so that their performance can be discussed in their individual personal reviews, to prevent this happening in the future. I would like to take this opportunity of thanking you for bringing this to our attention.

I am happy to refund your flight meals for your outbound flight, however would require a billing address for me to send the cheque to. Please can you forward this by reply and I will be happy to arrange this for you.

Please accept my profuse apologies for any displeasure experienced, as we are continually striving to provide the highest standard of quality and service possible. I am sincerely sorry for the disappointment that has arisen on this occasion, as this is obviously not how we want any of our customers to feel either during or after their holiday.

All your comments and observations have been duly noted and I would like to assure you that all points raised are taken with the seriousness they deserve. Therefore, I have passed a copy of your letter onto the Area Manager and the relevant UK departments for their notation.

Yours sincerely

Mark2spark

jacksback wrote: »

Will do that now Centipede,, should I send a copy to TC or not bother?


Thanks

Not bother. As in EVER AGAIN.
You might as well stick a blank piece of paper in a blank envelope and put a stamp on it and post it.

Mark2spark

Have replied to you Danny on the other (wrong) thread.

rie340

Recieved an apology letter together with a voucher for in excess of £1k from TC yesterday, for delayed flight TCX138 Manchester to Goa (2 pax) on 02.12.12. In repsonse to my letter (template from this site) of complaint dated 28.12.12.

sharalee99

I am just posting quickly on behalf of my son, who was delayed last summer from Tenerife with TC. 5 weeks and just a couple of letters later, and he received £714. I am still battling with my one, but it's a different company!

bristolbaron

Centipede100 wrote: »

Why would you give them another 14 days to settle when they have not responded in the timeframe you set? Either start your court claim, having threatened to do so or the airline will simply call your bluff.

If you had no intention of starting a legal claim after 14 days why did you state that you would?

The important thing to remember now is that if you do intend to start a legal claim, make sure that you state on form N1 that it is the Peterborough address.

Thanks for the replies.. in respect of the above, the original wording states 'could' mean taking it to court.

My feeling is as i sent the letter by normal post, albeit with proof of postage, that they could say nothing was received as there is no proof it was signed for? I didn't know if anyone has gone straight to court without first being rejected for a claim.

Sending a follow up letter by recorded delivery could be the kick they need to make action with a response, or will i only get that my filling out court paperwork?

Cheers