Flight delay and cancellation compensation, Thomas Cook ONLY

redshoes1232

I can't believe that I have just received a voucher from Thomas Cook for £1000 - our flights were only about £450 and we were delayed due to the snow!:j

redshoes1232

bristolbaron wrote: »

Good to see a couple of people getting somewhere with this!
I sent a letter out 14th Feb, by normal post and have yet to receive a response.

I added the generic:



Should I send another copy of this letter to them by recorded post for acknowledgment or go straight to a letter with intent of court action?


Which address are people sending letters too? theres so much info in the thread now its hard to see the wood for the trees!

I sent my claim via email in January and received a couple of stalling letters, but yesterday got a voucher for 3 x moer than the cost of the flight!

daz1onlym

redshoes1232 wrote: »

I can't believe that I have just received a voucher from Thomas Cook for £1000 - our flights were only about £450 and we were delayed due to the snow!:j

Haha brilliant, well done. Surely this is extraordinary circumstances. Thomas cook baffles me lol :rotfl::rotfl:

Davidvgoliath

jacksback wrote: »

Had a letter off TC this morning enclosing their defence to the court,, letter states they will be paying for my inbound flight which had already been agreed and their reply to the outbound one, which I have been waiting to know the cause of is:

'with regard to the outbound flight, the Defendant is unable to admit nor deny the Claimants claim for compensation as its enquiries in this respect are still ongoing'

How is this a defence?? Are they just allowed to continue with no reason indefinetly?? Will this incur court costs now??

Thanks for any info!

I have recently issued a MCOL claim as well, so I would be interested in the timing of this.

According to the copy of the claim the courts have sent me 'you must send either the completed acknowledgment of
service form or a defence to the court within 14 days of the
date of service. If you send the acknowledgment of service
you must send a defence to the court to arrive no later than
28 days from the date of service'.

Are TC within the above timescales for submitting a defence (so far)?

jacksback

Davidvgoliath wrote: »

I have recently issued a MCOL claim as well, so I would be interested in the timing of this.

According to the copy of the claim the courts have sent me 'you must send either the completed acknowledgment of
service form or a defence to the court within 14 days of the
date of service. If you send the acknowledgment of service
you must send a defence to the court to arrive no later than
28 days from the date of service'.

Are TC within the above timescales for submitting a defence (so far)?

Yes everything was in time,, just.. acknowledgement the day before and 'defence' 2 days late. Will all be updated on the MCOL site for you to see.

Juliep

After numerous letters to Thomas Cook I eventually receive a reply stating I am entitled to compensation and they have sent me a voucher for £2707. This was to cover 5 people for delayed over 24 hours in Jamaica so I was expecting 3500euros.

Firstly do I have to accept a voucher, I would much rather have a cheque, and secondly how do Thomas Cook come to this figure (which exchange rate do they use)?

Thanks for all your help!

Julie

Jennyb90

Hi
I'm looking for some advice. I sent off the template letter on here on the 25th February for my flight delay on 23rd September 2012 from larnaca to Cardiff which was delayed for 32 hours.

The letter template states that you would like a response within 14 days or the matter can be taken further. Would it be best to wait a few more weeks or would you go to the CAA

The delay was due to a fault in the engine whilst about to take off.

Thanks

maghater

jacksback wrote: »

Had a letter off TC this morning enclosing their defence to the court,, letter states they will be paying for my inbound flight which had already been agreed and their reply to the outbound one, which I have been waiting to know the cause of is:

'with regard to the outbound flight, the Defendant is unable to admit nor deny the Claimants claim for compensation as its enquiries in this respect are still ongoing'

How is this a defence?? Are they just allowed to continue with no reason indefinetly?? Will this incur court costs now??

Thanks for any info!

Use it against them, how the heck can it take them x months to decide if something is ec or not.If they don't know with their vast collective knowledge of the aviation industry, how do they expect a judge with no knowledge of the subject to make a decision ? If they haven't told you the cause of delay I reckon it seriously weakness in their case, would take a hard hearted judge to find against you.

maghater

Starting to read on this forum that Thomas Cook is starting to shell some compensation out. What has changed , have they lost more court cases, or started actually reading some of the complaints before stamping them denied?

Mark2spark

jacksback wrote: »

Had a letter off TC this morning enclosing their defence to the court,, letter states they will be paying for my inbound flight which had already been agreed and their reply to the outbound one, which I have been waiting to know the cause of is:

'with regard to the outbound flight, the Defendant is unable to admit nor deny the Claimants claim for compensation as its enquiries in this respect are still ongoing'

How is this a defence?? Are they just allowed to continue with no reason indefinetly?? Will this incur court costs now??

Thanks for any info!

This might interest you jacksback:
http://www.compactlaw.co.uk/free-legal-information/small-claims-court/striking-out-a-claim-or-a-defence.html

Basically you ask the court to strike out their defence, as it doesn't contain any facts.