Flight delay and cancellation compensation, Thomas Cook ONLY

charlee330

Hi,


My claim was turned down last year (21 Nov 2013) by Thomas Cook with the usual 'extrordinary circumstances' plea. I opened the case at the end of August 2013.


I was travelling back from Tenerife to London Gatwick, on 6th September 2008 with my partner & 2 children. We were delayed for 5 + hours.


this was their excuse:


Having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature. These were extraordinary, in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented. All our aircraft are maintained to a very high standard, in line with CAA regulations, however, despite these steps, mechanical failures can arise without prior warning. These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT’s.

In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case.'

Travelling with 2 children (and having broken my foot!), it was a pretty uncomfortable situation!!


Can I re-open the case do you think, in light of the recent developments? If so, how would I proceed next?


Many thanks guys,


Charlotte

Caz3121

you needed to have commenced court proceedings within 6 years of the flight (even if the case was stayed awaiting the appeal outcome)
If you did not start the process, you are too late now so I would fully expect the airline to reject the claim or ignore you

daveyboy04

Thomas Cook have now paid our flight delay compensation, We were delayed by 6 hours on a flight to Turkey in 2012, however we only claimed earlier this year. After initially getting offered a voucher and then given the runaround, I got p****d off and rang customer services, spoke to a few people, and £1256 was paid into my bank account by BACS transfer. So, keep pestering, they will eventually get fed up and pay to get you off their back.:)

charlee330

Caz3121 wrote: »

you needed to have commenced court proceedings within 6 years of the flight (even if the case was stayed awaiting the appeal outcome)
If you did not start the process, you are too late now so I would fully expect the airline to reject the claim or ignore you

I didn't, because they said I wasn't entitled to claim


So there is nothing I can do then, but let it go?

111KAB

charlee330 wrote: »

So there is nothing I can do then, but let it go?

That's correct.

Gismoid

Hi all, glad to see some successful compensation claims.

I have done a forum Search on Flight Number TCX297K but cannot find anything? Read the guidance on Claims and been to try and find this flight but it does not exist on the day that we travelled? We were booked on this flight from Manchester to Toulouse on 21st Feb 2010 and it was delayed for 12 hours? From recollection i think we had to wait for a Toulouse returning flight before we could depart? I have no clue what that flight number was - any advice or should i just contact Thomas Cook?

Vauban

The flight is there on flight stats - but there's no info on actual timings. But it's irrelevant for your claim. Have a read of my guide, if you've not yet done so.

Bialy

Anyone else had a letter from Converge Claims Management regarding paying compensation? I can't find any mention of them on here...

muthacutta

gailscotland wrote: »

My son and 3 friends were delayed on return flight from Heraklion Crete on Tuesday 3/9/13. initially they were told flight was 3hrs delay then this was updated to 8 hrs. They were offered the chance of flying to Manchester airport instead with a coach to Glasgow (still meaning a substantial delay). My son and his friend decided to take the offer as my son had injured his ankle and was in great deal of pain. The other 2 decided to wait for the Glasgow flight. However, when my son and friend tried to check in on the Manchester flight, they were told they were not booked onto it! They returned to the Glasgow check in to be told their names had been removed from the flight! Eventually after much debate, they were offered a flight to Birmingham and connecting flight to Glasgow (arriving home about 21 hrs later than they should have).
Obviously the two friends who boarded the Glasgow flight will be entitled to the delayed flight compensation as they were well over 8hrs delayed. What can my son and his friend claim? Are they at least entitled to same as two who boarded Glasgow flight? and are they likely to receive further compensation for the further delay and obvious distress (and pain) caused by Thomas Cook mix up regarding the Manchester flight? Appears rep had taken their names off the Glasgow flight but forgot to book them on the Manchester one?
Any advice would be great.
Delay on Glasgow flight was "technical problem".

Hi has your son been compensated? My cheque arrived yesterday. Hope he has as it's taken long enough

poppy_f1

i have just received a email from thomas cook asking for some documents which i dont have
the flight was over 4 years ago so i never thought to keep anything

so what do i do now