Flight delay and cancellation compensation, Thomas Cook ONLY

Star9272

edtheduck wrote: »

I see TC have now updated the info on their site when you select EU follow up from the complaints section of their site:

It says,

We are very sorry that your flight was delayed and the inconvenience that this may have caused you.

We recognise the recent decision of the Supreme Court on 31st October in the Huzar vs. Jet2.com case. This ruling confirmed that a number of technical incidents leading to flight delays can no longer be classified as extraordinary circumstances. This is different to previous guidance from the CAA and other national enforcement bodies. In accordance with CAA guidance, this applies with immediate effect in the UK, but is not binding on flights departing from other EU countries (http://www.caa.co.uk).

We accept this new decision and we will now review all our cases in light of this change.

Due to the high workload that we are now experiencing, we would like to apologise in advance for any delay in responding to your claim and would ask that you please bear with us. We will try to reduce our response times to acceptable levels as soon as possible

I had emailed them yesterday saying I look forward to speedy receipt of all my compnsation plus court fees plus 2 yrs+ interest :-)

'But is not binding on flights departing from other EU countries' not sure what this means ? Our delay was was from Portugal back to the UK. The aircraft was stuck at Manchester with a technical fault.

Vauban

If it is a UK carrier, or the journey involved a UK airport, then UK law covers it. I am sure TC wouldn't be stupid enough to claim otherwise.

glentoran99

Vauban wrote: »

If it is a UK carrier, or the journey involved a UK airport, then UK law covers it. I am sure TC wouldn't be stupid enough to claim otherwise.

looks like they are

Mark2spark

Good Lord.... :mad:

glentoran99

Mark2spark wrote: »

Good Lord.... :mad:

Maybe they mean the CAA guidance doesn't apply if it departed other eu country?

Vauban

glentoran99 wrote: »

Maybe they mean the CAA guidance doesn't apply if it departed other eu country?

Perhaps. But I'm no more interested in CAA guidance than I am in the contents of my handkerchief: it's UK law, not CAA fantasy, that really matters.

spaceaarvark

reidy100 wrote: »

Would be nice to know which website they are referring too??

www.thomascook.com
then: Contact us
then: How do I make a complaint?
then: click here
then: EU Regulation 261/2004 Follow-Up

len49

TC website now showing below;

What would you like to contact us about?

EU Regulation 261/2004

We are very sorry that your flight was delayed and the inconvenience that this may have caused you.

We recognise the recent decision of the Supreme Court on 31st October in the Huzar vs. Jet2.com case. This ruling confirmed that a number of technical incidents leading to flight delays can no longer be classified as extraordinary circumstances. This is different to previous guidance from the CAA and other national enforcement bodies. In accordance with CAA guidance, this applies with immediate effect in the UK, but is not binding on flights departing from other EU countries (http://www.caa.co.uk).

We accept this new decision and we will now review all our cases in light of this change.

Due to the high workload that we are now experiencing, we would like to apologise in advance for any delay in responding to your claim and would ask that you please bear with us. We will try to reduce our response times to acceptable levels as soon as possible.

I'm a bit confused with 'this applies with immediate effect in the UK, but is not binding on flights departing from other EU countries' especially since Mr Huzar's flight originated in Malaga.

Any comments?

Cheers

len49

famy100

Hi,

I'm looking to put in a compensation claim in, i'm not sure if this is classed as delayed or cancelled? As I thought it was a delayed flight but looking at flightstats.com it comes up as cancelled.

We booked an all inclusive holiday with Thomas cook to the Dominican

We was due to fly from Puerto Plata to Manchester on 30/05/08 and arrive in Manchester on 31/05/08 at 6.15am, however at the hotel we was informed that the flight was delayed due to technical reasons and transferred to another hotel. The next day (31/05/08) we flew to Manchester but not on a standard Thomas cook plane and landed at Manchester on 1/06/08 at 9.17am.

Please could someone advise if this is a delayed or cancelled claim?

Thanks

Famy100

Caz3121

famy100 wrote: »

Please could someone advise if this is a delayed or cancelled claim?

makes no odds really as this flight was over 6 years ago so the airline can easily reject your claim and case closed