Flight delay and cancellation compensation, Thomas Cook ONLY

ribenaberri

David_e wrote: »

It's in the guide as "Do I need a boarding pass to claim?"

Hi, Please can you tell me where I can find this guide I have searched but can not find it.
Thank you :0)

David_e

sweety wrote: »

with this admission of TC as to their culpability in law re technical issues

An accounting provision is not an admission of liability either (a) generally or (b) in your specific case.

sweety wrote: »

I know this is my call but dont want to wait this length of time,

It's not a question of what you want. Unfortunately, we all have to put up with whatever machinations the legal process has to go through.

ribenaberri

Vauban wrote: »

This is covered in my recent guide - link from the sticky.

Hi,
Please can you give me some advice as to how to find this as I have had a look but not found anything...sorry :0)

David_e

ribenaberri wrote: »

Hi,
Please can you give me some advice as to how to find this as I have had a look but not found anything...sorry :0)

If I was you, I would have a word with a no win no fee firm.

ribenaberri

ribenaberri wrote: »

Hi,
Please can you give me some advice as to how to find this as I have had a look but not found anything...sorry :0)

Hi
I have found it...thank you...it covers everything-extremely helpful :0)

ribenaberri

ribenaberri wrote: »

Hi,
Please can you give me some advice as to how to find this as I have had a look but not found anything...sorry :0)

David_e wrote: »

If I was you, I would have a word with a no win no fee firm.

I only wanted some help finding the guide, thanks

bazza_bee

has anyone put a claim in for flight tcx5625 dalaman to east midlands october 29 /2011 flight was delayed for 24 hrs but can,t get new flight number, plus original letter from thomas cook admits flight was delyed but has wrong dates on it
please help

David_e

bazza_bee wrote: »

please help

Have a read of the FAQs and Vauban's comprehensive guide.

If you don't fancy that, have a word with a no win no fee firm.

Fifefamily

Hi there,


A bit advice from the experienced guys required.


Delayed on flight TCX473 on 12/10/12 travelling from Sandford to Manchester. The plane we flew on OY-VKF had just completed 5 long haul flights; LGW - SFB, VRA-LGW, LGW-VRA, Cun-LGW & LGW - CUN with turnaround time of approx. 2 hours on all. However prior to the LGW - Cun on 10/10/12 it experienced a delay on the ground as it was almost 9 hours late on departure.


As usual Thomas Cook have quoted Technical Problems due to Extraordinary Circumstances.


Have looked closely at Finnair Judgement 2012, when it was clarified that "extraordinary circumstances" may relate only to " a particular aircraft on a particular day" . This decision involved a flight which was initially cancelled rather than just delayed and then the knock on effect for the passengers on the later flights.


Can that decision also be applied in the circumstances I have explained as the issue with the plane was on 10/10/12 (over 48 hours earlier) not 12/10/12 when I flew on it?


Is it worth highlighting all this to Thomas Cook or should I just proceed to Small Claims Court?


Thanks in advance

JPears

Finnair is a bit of odd one as the wording is very precise in the judgement. It my apply. Lord Vauban is probably the one to give the most "learned" response.
However, subject to Huzar outcome, it is to some extent irrelevant as tech issues should not result in an EC get out. Especially on a previous flight.