Flight delay and cancellation compensation, Thomas Cook ONLY

Blue_Light

Someone wanted the email address for CEO of Thomas Cook it is harriet.green@thomascook.com feeling frustrated I did email her it was answered with a holding email from the Group CEO Office, and three days later I received the usual email from the Customer Relations Department still stating they would not pay compensation !

Vauban

Not sure if anyone else spotted this from the Thomas Cook Group "interim management statement":

On 11 June 2014, the UK Court of Appeal ruled in Huzar v Jet2 that technical delays will rarely fall into the 'extraordinary circumstances' defence under EC Regulation 261/2004 as they are inherent in the normal activity of an airline. As such, UK airlines may now be liable to compensate customers for delays caused by normal technical problems. Jet2 are applying to the Supreme Court for permission to appeal the decision and, if allowed, this is likely to be heard in late 2015. In the meantime, and in accordance with CAA guidance, claims will be put on hold pending the outcome of the appeal process. The Group has made a provision of £29 million for the potential impact of the case on claims relating to historic delays. The Group has provided £1.6 million in Q3 2014 and going forward will make additional provisions of £1.5 million per month to address potential claims. Additionally, £10 million relates to the termination of an outsourcing contract.

Interesting figures! Someone with a head for maths (not me!) should do some number crunching ...

steveeo

Blue_Light wrote: »

Someone wanted the email address for CEO of Thomas Cook it is [EMAIL="harriet.green@thomascook.com"]harriet.green@thomascook.com[/EMAIL] feeling frustrated I did email her it was answered with a holding email from the Group CEO Office, and three days later I received the usual email from the Customer Relations Department still stating they would not pay compensation !

Thank You

batman44

Vauban wrote: »

Not sure if anyone else spotted this from the Thomas Cook Group "interim management statement":



Interesting figures! Someone with a head for maths (not me!) should do some number crunching ...

So no confidence in them winning then? Could the out sourcing contract be someone or people in the legal proffession? Methinks emmm.

David_e

batman44 wrote: »

So no confidence in them winning then? Could the out sourcing contract be someone or people in the legal proffession? Methinks emmm.

Says "termination of an outsourcing contract". I wouldn't have thought it related to this issue.

Owen_Clark

Hi, I hope this is the right place for my question!

I was delayed with my family for 5 and 1/2 hours at the start of my holiday which ruined the first day. I applied to Thomas Cook and after the full 28 days they replied and said that the flight is nothing to do with them. It is run by Condor and I have to complain to Condor and not Thomas Cook.

Should I pursue Condor or Thomas Cook? Our holiday was booked as an All-Inclusive package with Thomas Cook.

I have a Thomas Cook "Delay Confirmation" that they gave us while we were stuck at Manchester but nothing else now.

Please help if you can, thanks.

David_e

Owen_Clark wrote: »

Should I pursue Condor or Thomas Cook? Our holiday was booked as an All-Inclusive package with Thomas Cook.

If you want to claim flight delay compensation, you need to do so from the airline.

All you need to know is in the FAQs or Vauban's comprehensive summary.

ziotecsmrs

Hi I am wondering if anybody can help me please. I traveled to dalaman 17/08/13 flight was delayed can't remember how long exactly tried to look on flightstats but says I must enter flight code . I don't remember the code so could anybody tell me where I could find it please thanks s x

sweety

With the Interim management report from TCook in mind, would it be better to go to Small Claims now, with this admission of TC as to their culpability in law re technical issues , or have to bite the bullet and wait until 2015 for an appeal from Jet 2 that may or may not come about and which may or may not be allowed....? I know this is my call but dont want to wait this length of time, especially when TCook admitting they CURRENTLY cant defend against claims refused on technical issues.....

Any thoughts anyone?

cheers

sweety

ribenaberri

Hi, Please can you tell me where I can find this guide I have searched but can not find it.
Thank you :0)