Flight delay and cancellation compensation, Thomas Cook ONLY

David_e

spaceaarvark wrote: »

(or am I being foolish, and it was moved here by a moderator?)

I'll get your coat ....

steveeo

Anyone know the chairman's email address for TC?

I am going to send them a NBA as they have not replied to any of my emails asking what was the technical fault with the plane.

I know passengers on the same flight have been compensation.

David_e

steveeo wrote: »

Anyone know the chairman's email address for TC?

You'll probably find it with Google.

steveeo wrote: »

I am going to send them a NBA as they have not replied to any of my emails asking what was the technical fault with the plane.

I'd just send the NBA to the Company Secretary at the Head Office. I sent mine (to another airline) by post so I had a proof of postage (although I understand email is acceptable).

steveeo

still can't find the email address, anyone help?

Tainteddevil

Hello all.

Would be very happy if you could advise me on the following issue.

We (4 adults) were delayed flying from Manchester to Preveza in Greece. on Sunday July 6th 2014, the delay was approx 4 hrs on our departure from Manchester, no real reason was given for the delay, apart from a bit of a mumble from the pilot.

This ruined our 1st night in Parga Greece, as we were due to be at the resort early evening and were planning to go for a meal on our 1st night but, we never arrived until the early hours, so 1st night had gone.

On our return home, and having read the tips on this website,
i decided to contact Thomas cook and tell them of our dissappointment/misfortune.

I received an email and a reference number and they said it would take up to 28 days for a reply, while they looked into the issue.

yesterday 27th August i received an email reply, this is how it read

Thomas cook wrote.
I am sorry that your flight with us was delayed, and for any inconvenience that is must have caused, we work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.

Unfortunately there are a number of factors that can contribute to a delay, that have to be considered, such as airport authorities or air traffic control, before an up to date departure time can be secured, as soon as confirmed information becomes available we commit to telling our customers at the airport or in the resort.
As an apology we would like you to accept a voucher to the value of £200. Im really sorry for any disappointment caused as a result of the delay. this payment is in full and final settlement for everyone on your booking.

A further email arrived at the same time as above, this said.

Thomas Cook
I am really pleased to be sending you a holiday voucher to the value of £200 as full and final settlement for everyone on your booking.
The voucher can be applied to an existing or new Thomas Cook holiday, full instructions on how to use it are included.

At present i have not yet replied via email to these 2 emails i have received. (am i being fobbed off ?)

Before I reply I would like as much advice as possible on my next steps.
please give me your help and advice
If you need me to supply any info dont hesitate to ask

Many Thanks
Mr Green

Tainteddevil

Hello all.

Would be very happy if you could advise me on the following issue.

We (4 adults) were delayed flying from Manchester to Preveza in Greece. on Sunday July 6th 2014, the delay was approx 4 hrs on our departure from Manchester, no real reason was given for the delay, apart from a bit of a mumble from the pilot.

This ruined our 1st night in Parga Greece, as we were due to be at the resort early evening and were planning to go for a meal on our 1st night but, we never arrived until the early hours, so 1st night had gone.

On our return home, and having read the tips on this website,
i decided to contact Thomas cook and tell them of our dissappointment/misfortune.

I received an email and a reference number and they said it would take up to 28 days for a reply, while they looked into the issue.

yesterday 27th August i received an email reply, this is how it read

Thomas cook wrote.
I am sorry that your flight with us was delayed, and for any inconvenience that is must have caused, we work really hard to ensure that when a flight is delayed the disruption caused is kept to an absolute minimum.

Unfortunately there are a number of factors that can contribute to a delay, that have to be considered, such as airport authorities or air traffic control, before an up to date departure time can be secured, as soon as confirmed information becomes available we commit to telling our customers at the airport or in the resort.
As an apology we would like you to accept a voucher to the value of £200. Im really sorry for any disappointment caused as a result of the delay. this payment is in full and final settlement for everyone on your booking.

A further email arrived at the same time as above, this said.

Thomas Cook
I am really pleased to be sending you a holiday voucher to the value of £200 as full and final settlement for everyone on your booking.
The voucher can be applied to an existing or new Thomas Cook holiday, full instructions on how to use it are included.

At present i have not yet replied via email to these 2 emails i have received. (am i being fobbed off ?)

Before I reply I would like as much advice as possible on my next steps.
please give me your help and advice
If you need me to supply any info dont hesitate to ask

Many Thanks
Mr Green

Tainteddevil

Hello all
I have posted a new thread in the Thomas Cook only thread.
However I know this maybe stating the obvious but will it gets many views with it being on the last page there's over 200 pages.
Thanks, and please have a look

111KAB

Tainteddevil wrote: »

Hello all
I have posted a new thread in the Thomas Cook only thread.
However I know this maybe stating the obvious but will it gets many views with it being on the last page there's over 200 pages.
Thanks, and please have a look

I will comment on the proper TC thread!

111KAB

See you have posted twice on here Tainted and also opened a new thread - once would suffice! Seems to me you are being fobbed off however you will need to establish the reason for your delay as this will determine whether TC are liable. The fact that they are forwarding a £200 voucher seems to suggest they are liable thus compensation in accordance with 261/2004 is payable.


You mention a 'mumble' from the pilot ... any clues here? Manchester departures that day (flightstats is your friend) may indicate no other delayed flights that day as a result of airport problems.

Tainteddevil

111KAB wrote: »

I will comment on the proper TC thread!

Much appreciated, many thanks