Flight delay and cancellation compensation, Thomas Cook ONLY

bateel13

David_e wrote: »

Less than a year so probably not as long as some!

The outcome of the Huzar and Dawson appeals will, we all hope, clarify matters (in the passengers' favour!).

Not as long as some granted, but quite long enough!

tracy_higdon

Hi I have been offered my compensation from Thomas Cook in the form of a voucher , can I refuse this and ask for cash instead

111KAB

tracy_higdon wrote: »

Hi I have been offered my compensation from Thomas Cook in the form of a voucher , can I refuse this and ask for cash instead

Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes - Yes -

Swifty66

Hi all, I started a claim against Thomas Cook last September and they rejected the claim and advised me to contact the CAA. Contacted CAA in October and I have eventually had a response as follows :


It is our considered view that the disruption of your flight is ofa type which means that the airline should pay compensation to you. It appearsfrom the documentation provided, that the disruption was within the control ofthe airline and could have been avoided. It is our view therefore that thisdisruption does not fall under the ‘extraordinary circumstances’ exception ofthe Regulation. As such, in our opinion you are entitled to compensation.
We have given our view to the airline and have asked them to paycompensation to you as required in Regulation EC261/2004. They have confirmedthey will be contacting you to arrange payment.

I contacted Thomas Cook as I have moved address and assumed they would want to know if they are sending me a cheque. They sent a letter stating that they are refusing to pay the compensation on the grounds that they do consider that it was "exceptional circumstances". I do not agree. I know from being at the airport at the time of the flight, there were all sorts of excuses.

Has anyone else "won" their claim through CAA and then Thomas Cook refused to pay? I look forward to hearing from you.

Thanks

111KAB

Swifty66 wrote: »

Has anyone else "won" their claim through CAA and then Thomas Cook refused to pay? I look forward to hearing from you.

Stacks of people - only way is for you or a no win no fee to take them to court.

Swifty66

Thanks - do you mean through Small Claims Court or is there a "no win no fee firm" that anyone would recommend?

111KAB

Swifty66 wrote: »

Thanks - do you mean through Small Claims Court or is there a "no win no fee firm" that anyone would recommend?

Up to you - your call - read page one FAQ's and you might want to search Bott & Co if you are not into DIY.

Swifty66

I'm quite legally minded as trained in law before I became a nurse Thank you for your help. I will look at FAQs. It's weird that the CAA say the contacted TC who have agreed to contact me to make a payment! I think they need to change the wording of their letter.

Swifty66

PS where are the FAQs?

Caz3121

Swifty66 wrote: »

PS where are the FAQs?

Page 1 of this thread