Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

slippy67 wrote: »

First sent my claim to Thomas cook last year and got the old "it was a technical problem outwith our control". I referred it to CAA who only got back to me last week saying it had referred cases back to the travel companies following a recent judgement.

I contacted Thomas cook last week and they sent an email today advising a holiday voucher worth £684 is winging its way to me! Perseverance does pay folks, so stick with it.

Wouldn't you prefer the cash?

coldupnorth

My family flew with Thomas Cook Airlines in May 2007, Zakynthos to Newcastle. The flight was delayed around 6-7 hours initially due to weather but later because there was no crew to fly us back.
I wrote to Thomas Cook on our return to lodge a complaint as we were not given adequate food, drink, accommodation or pre-paid hot meals on flight etc. at that time they basically said tough.
With this new ruling I have just tried again but they're saying I'm too late as out of the 6 year timescale.
Does the fact that I initially complained at the time not help?

111KAB

coldupnorth wrote: »

My family flew with Thomas Cook Airlines in May 2007, Zakynthos to Newcastle. The flight was delayed around 6-7 hours initially due to weather but later because there was no crew to fly us back.
Does the fact that I initially complained at the time not help?

No you are out of time.

capernwray

In May/June 2012 my two sons, my sister and myself flew to Naples, stayed in Sorrento for a week, the whole package being with Thomas Cook. The return flight from Naples-Manchester was approx 2 hours late leaving. We were flown to Gatwick airport where we had to sit on the aircraft, on the tarmac for 2 hours, not allowed to leave the aircraft etc...we were told it was a technical fault. Following questioning of the cabin crew we were told the windscreen wiper was not working, and as there was heavy rain in the UK, the choice was either to fly to Gatwick or Bournemouth. The pilot chose Gatwick and we had to sit and wait for two hours, for one man to come around the M25 and fix a new wiper onto the screen. We eventually arrived back in Manchester approx 5 hours late.
I wrote to T Cook who said that because it was TWO flights, we could not claim. I replied saying that it was ONE flight; we were not allowed off the flight etc, and surely the wipers should have been checked prior to take off etc. T Cook would not budge and referred me to the CAA. I wrote to them and have just received their reply telling me to take it up with the country of departure(Italy).
I am totally fed up! Why should I have to do this? Does anybody know who is accountable for this?
ANY help is really appreciated...

Thank you:(

Vauban

capernwray wrote: »

I am totally fed up! Why should I have to do this? Does anybody know who is accountable for this?
ANY help is really appreciated...

Thank you:(

The airline is accountable. All the help you should need is here on the forum, especially in the FAQs on page one. If you have specific questions not answered there already (I'm sure you won't) by all means ask. But you need to start a court claim or engage a NWNF company.

capernwray

Thank you Vauban for your very prompt reply! I have gone onto page 1 of this forum but admit I have been blinded a little by it all, and am unsure who to contact first...forgive my ignorance but is NWNF no win no fee? I am fairly skeptical about these companies..can you recommend one/any? I cannot even begin to afford court costs and feel like the 'little person' etc...
T Cook did pay out for our 5 hour delay back from Kos last year, without any problems...could they not want to pay twice? - if so, they can't do this, can they, because each case is separate?

REALLY appreciate your help..

Thank you

slippy67

Vauban wrote: »

Wouldn't you prefer the cash?

I didn't know I had an option. How do I go about getting that?

richardw

slippy67 wrote: »

I didn't know I had an option. How do I go about getting that?

You write back saying "please would you settle with cash".

maxpax_2

I posted back in November about a delay on flight TCX6239 from Palma to Newcastle which was diverted to Barcelona overnight due to a problem with the airplanes hydraulics. I thought I would give you a bit of an update. As expected I got the run around by TC and referred to CAA (incorrectly), so I contacted the Spanish Aviation Authority who have just written back to advise me that TC failed to provide information within the time limit stipulated by the Air Safety State Agency. AESA say the the 'company has not proved the extraordinary circumstances which provoked the delay.... the air carrier should pay compensation...' I contacted Bott and Co who are unable to help as their partners EUclaim say that the plane was diverted for an emergency landing which they consider to be an extraordinary circumstance. The reason the flight was diverted was due to a fuel leak and the airport was closed for an hour whilst the airplane was towed off the runway. This was not the case (I know I was on the flight lol) we landed and were escorted by the emergency services to a remote part of the airport under our own power, where we sat for about another hour on the plane until we were told we were disembarking. On disembarkation we walked past this 'fuel leak' which had no smell (which i thought strange if this was actually fuel). So I am more confused as surely the diversion was not the fault but a result of a fault. Isn't it the actual fault that should be looked at i.e. why did the fuel or hydraulics leak occur? If this was due to poor maintenance, or something that would have been picked up under a proper maintenance schedule then surely this is not an extraordinary circumstance? Am I rationalizing this incorrectly?

Vauban

capernwray wrote: »

Thank you Vauban for your very prompt reply! I have gone onto page 1 of this forum but admit I have been blinded a little by it all, and am unsure who to contact first...forgive my ignorance but is NWNF no win no fee? I am fairly skeptical about these companies..can you recommend one/any? I cannot even begin to afford court costs and feel like the 'little person' etc...
T Cook did pay out for our 5 hour delay back from Kos last year, without any problems...could they not want to pay twice? - if so, they can't do this, can they, because each case is separate?

REALLY appreciate your help..

Thank you

I can only repeat what I said: you need to read all the links in the FAQs, and a good 20 or even 40 pages of this thread (to get a flavour of others' experiences). Then you'll know what to do next. This is not just a letter writing exercise, but will take time, talent and perseverance.

If this doesn't sound appealing, you don't have any option other than to instruct a NWNF firm. Whilst people on here will try to be helpful, you can't expect them to walk you through your claim step by step.

Some NWNF firms are deinitely better than others. Bott seem to get better reviews than most.

Hope that's helpful, and good luck!