Flight delay and cancellation compensation, Thomas Cook ONLY

Robin_red_2

Should I now get legal advice

Caz3121

Robin_red wrote: »

Should I now get legal advice

you should be able to make that decision after you have read ALL the FAQs - there are a number of links including https://forums.moneysavingexpert.com/discussion/comment/59692197#Comment_59692197

Arfablue

Hi
I endured a 11 hour delay to Majorca last September I contacted Thomas Cook and as stated on MSE they came back to me saying it was due to an extraordinary circumstance I then contacted the CAA who have finally come back to me and said that they believe I am entitiled to compensation
I have contacted Thomas Cook again (yesterday) via e mail outlining what the CAA have concluded
Has anybody else been through this process and could advise me wether Thomas Cook in the light of the CAA findings will pay me compensation or will I need take this further and if so who do I need to contact
I hope this makes sense
Thank you

Caz3121

Arfablue wrote: »

Has anybody else been through this process and could advise me wether Thomas Cook in the light of the CAA findings will pay me compensation or will I need take this further and if so who do I need to contact

you will find plenty of people in this thread have gone through the same. NBA and court will likely be required (all info in the FAQs)

Tammy75

Thomas Cook have agreed to pay compensation for my delayed flight in 2011.
The only problem I have is that they are only paying half of what I'm entitled to.
My flight landed (over 4hrs delayed) 4hrs 15mins late into Calgary. They are saying the flight arrived (under 4hrs) 3hrs 35mins late.
Flight stats states 4hrs 15mins ..
Where can I find further evidential proof that my flight was over 4hrs delayed.I have exhausted all communication with Thomas Cook and am waiting to hear from the CAA.
Thanks for any advice.

Caz3121

Tammy75 wrote: »

Where can I find further evidential proof that my flight was over 4hrs delayed.

If you let us know the date of your flight, there are some people that post here that have access to other tools

Tammy75

...LGW-YYC on 29th Jan 2011
Flt number TCX 026 ...
Many thanks

Caz3121

Tammy75 wrote: »

...LGW-YYC on 29th Jan 2011
Flt number TCX 026 ...
Many thanks

by using the flight details in one of the NWNF sites it comes up with

"Your possible compensation €300.00
The above amount is the base claim amount per passenger, based on the information you provided" (only the flight number and date)

So it does sound like the flight was under 4 hours on their database too

strangely, I cannot see your flight listed in Flightstats - the route shows the TCX25 but nothing for TCX26

Tammy75

Yes for some reason the flight number changed to TCX 025 in flight stats..I know my self we were over 4 hours.. Will wait and see if CAA have any info in their data base..
Thanks for your help..

batman44

Just seen on a well known TC travel law website that all delay claims are stayed pending Huzar.

1. Who gives the courts the rights to do this without asking the claimant?
2. They really are putting all the faith in this now.

I hope the big case in London gives em a real good legal fight and they lose!