Flight delay and cancellation compensation, Thomas Cook ONLY

DLove

Hi,

I am currently going through the compensation process and have received an initial response from Thomas Cook stating the following:

"To comply with the Data Protection Act, I cannot disclose any personal information about travel arrangements, without the express written consent of the lead passenger."

I am not the lead passenger and have no way of contacting them or getting their consent to proceed. I have all emails confirming that I was the second passenger, is this going to hinder me in my claim? Has anyone else had this experience?

Thanks

David_e

DLove wrote: »

Hi,

I am currently going through the compensation process and have received an initial response from Thomas Cook stating the following:

"To comply with the Data Protection Act, I cannot disclose any personal information about travel arrangements, without the express written consent of the lead passenger."

I am not the lead passenger and have no way of contacting them or getting their consent to proceed. I have all emails confirming that I was the second passenger, is this going to hinder me in my claim? Has anyone else had this experience?

Thanks

I know nothing about the DPA but it must be nonsense to say they can't give you information about yourself without permission from AN Other! If they have personal information about you, that should be covered by the DPA. The "lead passsenger" stuff is just about contracts for the holiday.

You could say that you will contact the Information Commissioner. I suspect that might shift their position! To be honest, you should probably be reporting them anyway if they are peddling that kind of nonsense.

If you have any evidence you were on the flight, that should be sufficient if it comes to court, when the airline would then have to demonstrate you weren't.

Vauban

DLove wrote: »

Hi,

I am currently going through the compensation process and have received an initial response from Thomas Cook stating the following:

"To comply with the Data Protection Act, I cannot disclose any personal information about travel arrangements, without the express written consent of the lead passenger."

I am not the lead passenger and have no way of contacting them or getting their consent to proceed. I have all emails confirming that I was the second passenger, is this going to hinder me in my claim? Has anyone else had this experience?

Thanks

As the estimable Mr. _e notes, this is utter bollards, and smacks of desperation. You do not want any personal detail relating to other passengers, presumably, merely the data that the airline holds on you.

If the airline don't budge, I would start a legal action without further delay. They're simply shadow boxing.

DLove

Thanks guys really appreciate your comments!:)

127ralph

Centipede100 wrote: »

I am starting this thread for those claiming flight delay or cancellation compensation from Thomas Cook.

Any posts regarding any other airline in this thread will be ignored (at least by me).

Has anyone been successful in claiming compensation, after a 23 hour delay on flight TCX2359 Kos To Manchester 29th September 2013. This was the original flight number. 32 passengers were denied boarding due to the plane not being large enough, we eventually flew the following day on flight TCX989 with BMI regional. I have not been successful so far and have been told I cannot claim as this was a technical fault.

Vauban

127ralph wrote: »

Has anyone been successful in claiming compensation, after a 23 hour delay on flight TCX2359 Kos To Manchester 29th September 2013. This was the original flight number. 32 passengers were denied boarding due to the plane not being large enough, we eventually flew the following day on flight TCX989 with BMI regional. I have not been successful so far and have been told I cannot claim as this was a technical fault.

You were not delayed - you were denied boarding. The "extraordinary circumstances" defence is not available to a denied boarding situation, so the technical fault point is irrelevant. Start a legal action - this is impossible for the airline to defend.

curious_bystander

Delayed 18 hours. Told it was a cracked windscreen. Following morning got on a plane and the pilot told us the problem was with the Glasgow flight and TC had switched planes to cause themselves less hassle, leaving us with the damaged plane.

I've spent the best part of a year chasing them. Been fobbed off all the time. Took them to Small Claims Court. Their solicitors wrote to me stating they were going to defend the case stating "extraordinary circumstances".

When the papers went to the Court, TC failed to defend the action, and they now have a CCJ order to pay me the compensation.

Hope this helps someone

Vauban

curious_bystander wrote: »

Delayed 18 hours. Told it was a cracked windscreen. Following morning got on a plane and the pilot told us the problem was with the Glasgow flight and TC had switched planes to cause themselves less hassle, leaving us with the damaged plane.

I've spent the best part of a year chasing them. Been fobbed off all the time. Took them to Small Claims Court. Their solicitors wrote to me stating they were going to defend the case stating "extraordinary circumstances".

When the papers went to the Court, TC failed to defend the action, and they now have a CCJ order to pay me the compensation.

Hope this helps someone

Well done CB: it's really the only way to get your compensation. Did the Judge award you interest and costs?

curious_bystander

Hi Vauban

Costs yes - didn't bother with interest.

It's messy when you fill in the MCOL forms. You are asking for Euro's, but the form only allows £'s

So I was claiming 1200Euro's and had to work out an exchange rate, so put £1010. If anyone else does this advise them to be more generous and call it £1100.Or even £1200?

Once those court papers go in you can't change anything. Unless you are employing a solicitor - there is a box for them to claim their costs and expenses. But you just don't need legal help IMHO

CB

111KAB

curious_bystander wrote: »

So I was claiming 1200Euro's and had to work out an exchange rate, so put £1010. If anyone else does this advise them to be more generous and call it £1100.Or even £1200?

You should use the commercial exchange rate on the day of the delay.