Flight delay and cancellation compensation, Thomas Cook ONLY

chili2001

My latest offering from Thomas Cook. And it's a bit bloody rude too! Still, off to court now then:

Dear Mr *****,
I write in response to your most recent communication of 20 February 2013. Whilst I have noted your further comments, I would advise that technical delays can be covered by "extraordinary circumstances", when we are able to show that we had no previous record or could have reasonably foreseen that an aircraft would experience the fault in question. As previously advised, we had no previous history of this defect, and as such we maintain our position and do not consider we are liable to compensate on this occasion. Should you however wish to pursue your claim via more formal channels, then this is of course your prerogative, and as such we will await further communication from you chosen 3rd!party. I trust I have clarified our position. Yours sincerely,
******** *********,
Directors' Office.

jacksback

Centipede100 wrote: »

Whilst that may be where their legal Dept is based and personally I don't think it matters where that is, if you are serving a legal claim on a UK based business, you are required to serve it at their registered offices. As has been stated upthread the registered offices are in Peterborough not Bradford.

Well they got it anyway as they have issued an acknowledgment of service :mad:

CHP47

Thank you to everyone who replied to my post.My form will be winging its way to Peterborough with a few surprises for Thomas Cook.

For anyone who has hit a brick wall and is intending to go via the Small Claims court.All these claims are now handled by the Money Claims Centre on 0300 123 1372.Ask them to send a claims form and form N1.

Hope this helps
CHP47

Mark2spark

Deborah439 wrote: »

I've never used a Forum before so I'm not sure if this is the right place, but hope someone can advise me.
I have contacted Thomas Cook regarding a flight delay in 2009, but they are unable to look into this until I provide proof that we were on the flight. They are asking for either a confirmation invoice, ticket booklet or boarding card. After all this time I do not have any of these. I'm sure if they really wanted to, they could access this information themselves- they MUST have records of their passenger lists- but obviously a vested interest in being uncooperative.
Has anyone got any ideas please on either how I could find this information, or whether Thomas Cook are obliged to provide this for me?
Thanks

Do you have the flight number, and date of travel? Any evidence of payment, like a credit card statement?
Even without the credit card statement evidence (although it might be useful later) you need to write back and give them 14 days notice to settle your claim based on the flight number and date of flight, and say that if they wish to prove to a judge that you wasn't on the flight, then that will be up to them (or words to that effect).

Mark2spark

alberto2012 wrote: »

Hi,

My wife and I would really appreciate some advice in relation to claiming compensation from TCook.

We were scheduled to fly from
Glasgow - Calgary at 1645. Wed 29th July 2009. on flight TCX009K

We did not leave on a plane until 1317 on the Thurs 30th

We were always led to believe (both at the time at airport + also through email correspondence following a complaint letter after our holiday) that we were DELAYED through "mechanical/technical problems"...

So,
After using 'flightstats' we have discovered the flight TCX009k is not recorded at all??
The only flight to calgary on that day was TCX873 and was recored as CANCELLED. ?

To help the confusion a little the plane was meant to be coming from Gatwick, now that flight number is TCX9...

I am confused as what to do next..

Use these details and claim for a delayed flight. You don't need to provide evidence to them of what happened.

Mark2spark

alberto2012 wrote: »

Same boat as you!

The only thing my wife and I have of proof is an email reply to our complaint letter back in 2009.

But to make things confusing, the flight number that is quoted on the email, when I use that on flightstats it is not recognised/recorded?

So I cant really use that as proof..

Same answer as above. Proceed with the details as per the booking reference. Not what it evolved into.

LMR77

Hi i recently wrote a letter to Thomas cook about an 11 hour delay from dalaman to Manchester in august last year and received a letter back saying because i didn't complain within 28 days they were unable to investigate the claims.
So i then sent a letter to the CAA and have received another letter off Thomas cook this morning and they're now claiming extraordinary circumstances. We were delayed because when the pilot landed the plane in dalaman he came in to quick and it blew a hole in the wing, at first they said we would get vouchers for food but we weren't given any and we were stuck in the airport from about 2.30pm till 8.30pm, they then decided to take us to a hotel nearby for food and drink till 02.00am then back to the airport and check in all over again finally taking off just after 05.00am. Where do i stand with them claiming extraordinary circumstances and where should i go from here?
Any help greatly appreciated.

moon77

I'd thought I'd share this story as it's thanks to this forum that I received a good result.

My wife and I were delayed by 24 hours on flight TCX0243 from Cancun to Gatwick on 02/12/12.

I wrote a standard letter and received a responce with £980 in vouchers.
I phoned TC (after reding this forum) and explained I would prefer cash instead of vouchers.

The person at the end of the phone said
"No problem, we will cancel the voucher from our end and send you a cheque for £980 in the post ASAP. There is no need for you to send in the voucher."

Two days later a cheque arrived.
So in our case it was relatively straighforward.

Thanks to this forum for addresses, telephone numbers and process details.

dene-aldo

Well folks as expected, I have received the "stock" response to my correspondence with TC - "Extraordinary blah, blah - - - and car servicing etc, etc."

One more piece of information I will ask for before LBA is what the actual fault was on the aircraft (21+ hours delay) - dodgy "spark plug" or " a bit 'o' muck in the carburetor". I don't think it really matters. A fault is a fault. If TC claim all faults are Extraordinary then why do they have engineers on standby - they should all be at home in bed? Surely by default a mechanical failure is a relatively common occurrence on a piece of machinery that has over 350 000 component parts.

As an aside to the response from TC that a car can be serviced but can still "break down" - My garage supplies a courtesy car if this is the case so that I can continue my journey. There's a lesson Mr Pullman that you should maybe put into practice!!

Anyway I'll give them the opportunity to let me know which component failed before I spend my £60-70 odd for the small claims (Scotland). For pure self satisfaction I will contact Boeing if necessary to corroborate the part's existence, although I doubt I will get very far.

Up for a battle now.

Good luck everyone

m2fifers

We had an EU Package Holiday overnight delay with My Travel which is part of Thomas Cook.

The Flight was actually a Thomson Plane which had gone Technical.

Under the new Judgement who should we claim from?