Flight delay and cancellation compensation, Thomas Cook ONLY

missdolly_2

Centipede100 wrote: »

You can refuse to accept the vouchers and insist on cash compensation under 261/2004. You are correct that the distance between NCL and LCA is 3513 kms and therefore your claim is for 600 euros per passenger.

I called Thomas Cook and politely refused the vouchers and they were more than happy to send me a cheque. Before sending me the cheque I have asked them to re-investigate my claim as they have not calculated this correctly as I should have received 600 euros as Newcastle to Larnaca is more than 3500km. I explained that I have checked more than 6 websites for the distance which have come back with more than 3500km. They have explained that they now have 28days to deal with this.

What should I do if they come back and tell me that the £630 is correct?

maghater

missdolly wrote: »

I called Thomas Cook and politely refused the vouchers and they were more than happy to send me a cheque. Before sending me the cheque I have asked them to re-investigate my claim as they have not calculated this correctly as I should have received 600 euros as Newcastle to Larnaca is more than 3500km. I explained that I have checked more than 6 websites for the distance which have come back with more than 3500km. They have explained that they now have 28days to deal with this.

What should I do if they come back and tell me that the £630 is correct?

Just happen to have my copy of EC 261/2004 with me, is bow compulsive breakfast reading. Distances should be calculated using the Great Circle method, have googled it and you appear to be 20-30KM short of the required 3,500 KM. Sorry. You could try getting the exact Latitude Longitude settings of the airports and trying that way, but hey you have got some money out of them, should entitle you to an entry in the Guiness Book of Records

missdolly_2

maghater wrote: »

Just happen to have my copy of EC 261/2004 with me, is bow compulsive breakfast reading. Distances should be calculated using the Great Circle method, have googled it and you appear to be 20-30KM short of the required 3,500 KM. Sorry. You could try getting the exact Latitude Longitude settings of the airports and trying that way, but hey you have got some money out of them, should entitle you to an entry in the Guiness Book of Records

Thank you for your advice but I have been looking at the EC 261/2004 and have used the link that they have outlined under article 7 and this shows that Newcastle Airport(NCL) to Larnaca (LCA) is 3509km. I agree that some compensation is better than none but I don't like to be taken for a mug!!

111KAB

missdolly wrote: »

Thank you for your advice but I have been looking at the EC 261/2004 and have used the link that they have outlined under article 7 and this shows that Newcastle Airport(NCL) to Larnaca (LCA) is 3509km. I agree that some compensation is better than none but I don't like to be taken for a mug!!

3513km actually see > Great Circle Mapper

missdolly_2

maghater wrote: »

Just happen to have my copy of EC 261/2004 with me, is bow compulsive breakfast reading. Distances should be calculated using the Great Circle method, have googled it and you appear to be 20-30KM short of the required 3,500 KM. Sorry. You could try getting the exact Latitude Longitude settings of the airports and trying that way, but hey you have got some money out of them, should entitle you to an entry in the Guiness Book of Records

111KAB wrote: »

3513km actually see > Great Circle Mapper

Excellent, at least I know I have a case for the higher compensation. Every website I have looked at the distance is above 3500km

maghater

missdolly wrote: »

Thank you for your advice but I have been looking at the EC 261/2004 and have used the link that they have outlined under article 7 and this shows that Newcastle Airport(NCL) to Larnaca (LCA) is 3509km. I agree that some compensation is better than none but I don't like to be taken for a mug!

sounds good then, mind TC would probably pay someone to shift the runway 10km nearer than shell out any compensation

Flylead_2

Hi all,
Ive recently put in a claim for a 5 hour delay due to a technical fault on the above flight. I wrote to the Peterborough office and received this email a short time ago. I will paste it for your thoughts. Ive replied by email and will paste that too. Any help from here would be appreciated.

Dear Mr *****


I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.
It is with regret that I note your flight with us was delayed. Whilst delays are an unfortunate part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.
When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.
Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. I can see that customers were provided with welfare during the delay, in line with our obligations under EU Regulation 261/2004. As the events were defined as “extraordinary” no payment of compensation is considered appropriate in this case.
Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

Kind Regards,


My reply to their email below..

Many thanks for your reply. I would however like to be told as to what had affected the aircraft to be delayed. I understand it had a problem with it back in London Gatwick which had a knock on effect for its return from Cancun. "Extraordinary" is not a sufficient reasoning for its delay.
On takeoff the captain explained there was a fault back in Gatwick and that had again had to be looked at once landed in Cancun. It was quite a shock to hear that the captain was still unsure if the aircraft was in full function, so was taking it up and taking a coastal route. I could be mistaken but it was words to the effect that they wont know if its fully functioning until its in the air.
I would be grateful if you could give me the reason for the fault causing the delay.


Thanks all.

jacksback

I have received a copy of the acknowledgement of service on which they have ticked 'I intend to defend all of this claim' after sending me a letter stating they agree one of my flights on the claim is due compensation!! I wonder does anyone there have any idea what they are doing!!

LMR77

LMR77 wrote: »

Hi i recently wrote a letter to Thomas cook about an 11 hour delay from dalaman to Manchester in august last year and received a letter back saying because i didn't complain within 28 days they were unable to investigate the claims.
So i then sent a letter to the CAA and have received another letter off Thomas cook this morning and they're now claiming extraordinary circumstances. We were delayed because when the pilot landed the plane in dalaman he came in to quick and it blew a hole in the wing, at first they said we would get vouchers for food but we weren't given any and we were stuck in the airport from about 2.30pm till 8.30pm, they then decided to take us to a hotel nearby for food and drink till 02.00am then back to the airport and check in all over again finally taking off just after 05.00am. Where do i stand with them claiming extraordinary circumstances and where should i go from here?
Any help greatly appreciated.

Can anybody help??

Mark2spark

LMR77 wrote: »

Can anybody help??

File a court claim, simple as that.